Grand Elite Hotel Pekanbaru

Explore Grand Elite Hotel Pekanbaru
8.4
Very Good
From 2,781 reviews
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Cleanliness

8.5

Room Comfort

8.4

Meal

8.4

Location

8.5

Service and Facilites

8.4

People often mention about Grand Elite Hotel Pekanbaru
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Room Space (56)
Staff Friendliness (54)
Bedroom (53)
Hotel Area (48)
Variety (48)
Taste (46)
Ambiance (44)
Bathroom (43)
Distance to City Center (41)
Surroundings (40)
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Traveler Reviews Grand Elite Hotel Pekanbaru

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40
Customer reviews
m***a
icon-Transit
Transit
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8.5
/10
Reviewed 6 day(s) ago
The rooms are spacious, comfortable, and clean. This hotel is truly great. The facilities are also complete.
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Accommodation's Reply
19 Feb 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again on your next visit. Sincerely, Doni Marten Chan – General Manager
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SUCI A. P.
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10.0
/10
Reviewed 7 day(s) ago
The rooms are spacious, the hotel facilities are complete with a spa, gym and swimming pool, many restaurants and close to the mall.
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Accommodation's Reply
16 Feb 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again on your next visit. Sincerely, Doni Marten Chan – General Manager
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Hermansuwandy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The tree is the best, mantaffffffff....
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Accommodation's Reply
19 Feb 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
We stayed at this hotel for 1 week, the food was less varied, there was no creativity, the food tasted incredibly salty. The last day of our stay was even worse, usually there was boiled banana, corn and sweet potato, but there was none. This hotel's food was very disappointing.
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1 people find it helpful
Accommodation's Reply
09 Feb 2026
We apologize for any inconvenience this may cause. We will address your feedback as soon as possible. Sincerely, Doni Marten Chan – General Manager
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RICHI Z.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Thank you, Grand Elite Hotel Pekanbaru. Amazing!
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Accommodation's Reply
04 Feb 2026
Dear Mr. Richie C., Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again in the future. Sincerely, Doni Marten Chan – General Manager
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RICHI Z.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
So far so good. Thank you, Hotel Grand Elite. Amazing!
2 people find it helpful
Accommodation's Reply
04 Feb 2026
Dear Mr. Richie C., Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again in the future. Sincerely, Doni Marten Chan – General Manager
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Yeri P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is friendly and the hotel is clean.
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Accommodation's Reply
04 Feb 2026
Dear Ms. Yeri P., Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again in the future. Sincerely, Doni Marten Chan – General Manager
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Verified Traveler
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10.0
/10
Reviewed 4 week(s) ago
pretty good considering the expensive price
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Accommodation's Reply
29 Jan 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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Syamraka p. A. r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
There is no doubt, GE is the best choice hotel in Pekanbaru
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Accommodation's Reply
26 Jan 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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m***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Even though I only stayed for 1 day, I was satisfied with the hotel here.. everything was perfect.
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Accommodation's Reply
26 Jan 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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Verified Traveler
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 week(s) ago
Sa far so good so what.............
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Accommodation's Reply
19 Jan 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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M***M
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
a nice and comfortable place and a strategic location
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Accommodation's Reply
21 Jan 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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N***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Recommended for a staycation with family, because the room is almost smoke-free, the breakfast is varied and delicious, the staff is friendly, the service is good.
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Accommodation's Reply
20 Jan 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again on your next visit. Sincerely, Doni Marten Chan – General Manager
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Nur A. S.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
recommended for staying with family, the room is non-smoking and also provided a room for VIP which means it is comfortable if there are toddlers, in the absorption area and almost the non-smoking area, the superior room is okay, the king bed is comfortable, the bathroom is clean every day the room is cleaned, soundproofing is not noisy, the staff is friendly, the check-in and check-out service is good, the absorption menu from the first day of staying until check-out is delicious, next time I stay here again, hopefully the service is also as good🤝🫶
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Accommodation's Reply
19 Jan 2026
Dear Mr./Ms. Nu A.S., Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again in the future. Sincerely, Doni Marten Chan – General Manager
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juli
icon-Business
Business
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10.0
/10
Reviewed 6 week(s) ago
The price is still the same, don't increase it any further.
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Accommodation's Reply
14 Jan 2026
Dear Julie, Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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E***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 6 week(s) ago
Very satisfying, the hospitality & courtesy of the security, receptionist, housekeeping and all hotel staff. The room is clean and spacious enough. The food is varied and tastes good. However, the dirty plates in the corridor have not been cleaned from check-in until we checked out, please pay more attention. Otherwise, we are very satisfied 😊 Thank you 🙏
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Accommodation's Reply
14 Jan 2026
Thank you for your feedback. We will take this into consideration for future improvements. Sincerely, Doni Marten Chan – General Manager
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T***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
I've checked in at Grand Elite many times, but this is my first time using Traveloka. However, the second time I booked through Traveloka, the hotel voucher failed. I even transferred it. They said I'd have to wait 3-5 days for it to be refunded. It's been more than 10 days and nothing. I'm very disappointed with Traveloka's service. The hotel itself is okay.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is very nice, very nice
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1 people find it helpful
Accommodation's Reply
08 Jan 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Clean and very comfortable. Affordable price for a nice room.
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Accommodation's Reply
08 Jan 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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A***o
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The location is good, near to the minimarket.
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Accommodation's Reply
05 Jan 2026
Thank you for your review. We are delighted to hear that you were satisfied with our service. We hope to welcome you again. Sincerely, Doni Marten Chan – General Manager
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Number of reviews per page
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