Overall Ratings & Reviews Grand Jatra Hotel Balikpapan

Dear C*a, Thank you very much for your perfect rating and positive review. We are very pleased to know that you were satisfied with the cleanliness of our hotel and our strategic location in the city center and close to shopping centers. Feedback like this motivates us to continue maintaining the quality of our service. We look forward to welcoming you back on your next visit. Best regards, Management

Dear Ms. Fitri F., Thank you for your near-perfect rating and positive review. We are delighted to learn that you were satisfied with the service provided by our staff, both during check-in and check-out. Comments like these encourage the entire team to continue providing friendly and professional service. We look forward to welcoming you back in the future. Best regards, Management

Dear s*a, Thank you for your positive review. We are happy to assist you with your needs, including take away breakfast for your morning flight. Warm regards, Management

Dear E*y, We apologize for the inconvenience you experienced regarding the aroma in the bathroom. We have forwarded this feedback to the relevant team for immediate follow-up so that it does not happen again. Best regards, Management

Dear Mr. Henry H, Thank you for your positive review. Glad to know that you enjoyed your vacation and staycation at our hotel. Warm regards, Management

Dear Muhammad R., Thank you for your valuable feedback. We will coordinate with our security team to be more proactive in managing the parking area, especially when the basement is full. Best regards, Management

Dear Handy W., Thank you for your kind words and recommendation. We’re thrilled to know you had an excellent experience with us. Best regards, Management

Dear G***n, Thank you for your kind words. We're glad you had a pleasant stay and appreciated our friendly staff. Best regards, Management

Dear P*r, Thank you for your positive review. We are glad you enjoyed our service, room cleanliness, and food and beverages. Best regards, Management

Dear R*m, Thank you for your feedback. We apologize for the inconsistency of the amenities in the room and will immediately evaluate with the housekeeping team for better service. Best regards, Management

Dear Gapuri, Thank you for your review. Glad to know that you enjoyed the comfort of our room and the variety of our breakfast. Best regards, Management

Dear B*g, Thank you for your positive review. We are glad that you are satisfied with the facilities and comfort we provide. Best regards, Management

Dear T*i, Thank you for taking the time to share your review and feedback during your stay with us. We sincerely apologize for any inconvenience you experienced, particularly regarding the condition of the room and the facilities that did not meet your expectations. Things like damage to the wardrobe, lights, bed, and problems with the WiFi and hairdryer certainly do not reflect the standard of service we strive to provide. This feedback is very valuable to us and we have forwarded it to the relevant team for immediate improvements and a thorough evaluation, so that a similar experience will not be repeated in the future. We greatly appreciate your honesty, and hope to be given the opportunity in the future to provide a much better stay experience. Best regards, Management

Dear r***a, Thank you very much for the perfect rating and kind feedback! We’re glad to hear you found your stay worth the price and enjoyed the food as well. Your satisfaction means a lot to us, and we hope to welcome you back again soon. Warm regards, Management

Dear Mr. I Gusti Ke. S., Thank you very much for your perfect rating and very positive review. We are very pleased to know that you were impressed and enjoyed all the services during your business trip at our hotel. Comments like this encourage the entire team to continue providing the best service to every guest. We hope to welcome you back on your next visit. Warm regards, Management