Aston Samarinda Hotel & Convention Center

Explore Aston Samarinda Hotel & Convention Center
8.6
Very Good
From 6,161 reviews
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Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

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Staff Friendliness (147)
Distance to City Center (146)
Bedroom (143)
Hotel Area (138)
Ambiance (137)
Variety (135)
Taste (133)
Bathroom (130)
Accessibility (128)
Room Space (125)
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Traveler Reviews Aston Samarinda Hotel & Convention Center

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Customer reviews
A***n
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10.0
/10
Reviewed 6 day(s) ago
Easy to coordinate, always success Hotel Aston
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Verified Traveler
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10.0
/10
Reviewed 1 week(s) ago
The receptionist was very quick, friendly, and very helpful.
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Y***i
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Business
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8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and the service is ok.
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T***i
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9.7
/10
Reviewed 2 week(s) ago
Good service to consumers.
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Agustiansyah
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Leisure
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9.7
/10
Reviewed 4 week(s) ago
Overall it's ok. Only the room smells a little musty.
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Accommodation's Reply
27 Aug 2026
Dear Mr. Agustiansyah, Thank you for taking the time to share your experience staying at Aston Samarinda Hotel. We are pleased to hear that your overall experience was quite good. However, please allow us to apologize for the inconvenience related to the musty smell in your room, which certainly did not meet the standards of comfort and cleanliness we expected. We appreciate your feedback and will inform our housekeeping team to investigate and ensure that all rooms are always clean and comfortable for our guests. Thank you for your feedback and trust in Aston Samarinda Hotel. We hope to welcome you back again for an even more comfortable and pleasant stay in the future. Sincerely, Andri Setyawan, General Manager
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Sawal S.
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9.4
/10
Reviewed 4 week(s) ago
At Aston, the service is clean and friendly.
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Accommodation's Reply
27 Aug 2026
Dear Mr. Swal S., Thank you for taking the time to share your experience staying at the Aston Samarinda. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the friendly service from our team. This simple yet meaningful compliment motivates our entire team to continue maintaining cleanliness and providing friendly and professional service to all our guests. Thank you for choosing the Aston Samarinda. We look forward to welcoming you again and providing you with an even more comfortable stay on your next visit. Sincerely, Andrey Sethawan, General Manager
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Yudha P.
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Leisure
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9.4
/10
Reviewed 5 week(s) ago
The staff at the pool were very friendly. I recommend staying here if you're in Samarinda. The food is delicious, but perhaps lacking in variety. You can hear noise from the next room, but I highly recommend staying here.
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Accommodation's Reply
27 Aug 2026
Dear Mr. Yutta P., Thank you for taking the time to share your experience staying at Aston Samarinda Hotel. We are delighted to hear that you appreciated the friendliness of our team, especially the staff at the pool area, and that you enjoyed the food we served. We greatly appreciate your recommendation of Aston Samarinda Hotel for your visit to Samarinda. On the other hand, we apologize for the inconvenience regarding the noise from the adjacent room and the insufficient variety of the food menu. Your feedback is very important and we will use it in our evaluations to improve the comfort of our rooms and increase the variety of food options. Thank you for your feedback and trust in Aston Samarinda Hotel. We hope to welcome you back again for a more comfortable and enjoyable stay on your next visit. Sincerely, Andrey Setyawon, General Manager
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A***y
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
I really enjoy staying here. The rooms are clean, the mall is close, and the service is friendly. The location is right in the middle of town, so it's easy to get around. The breakfast is also delicious. And when I'm not staying overnight, I usually take my kids swimming because the pool is clean and the water is clear.
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Accommodation's Reply
10 Aug 2026
Dear Mr./Ms. A*y, Thank you for taking the time to share your experience staying at Aston Samarinda Hotel and your photos. We greatly appreciate your willingness to share your happy moments while enjoying our facilities and services. We are delighted to hear that you enjoyed the clean rooms, friendly service, the hotel's excellent location, and the easy access to Samarinda Central Plaza (SCP) shopping mall. We are also pleased to hear that you enjoyed our breakfast and that the swimming pool was one of your favorite amenities to spend time with your children. Your compliments and shared photos inspire our entire team to strive to maintain the quality of service, cleanliness, and amenities to always provide comfort to our guests and their families. Thank you for trusting Aston Samarinda Hotel. We hope to continue to be your and your family's choice for future stays and to enjoy our facilities. Sincerely, Andrey Setyawon, General Manager
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Andriansyah
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
The room atmosphere is very good and clean.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Andrian Shah, Thank you for taking the time to share your experience at Aston Samarinda. We are delighted to hear that you were satisfied with the comfortable atmosphere and cleanliness of your room during your stay. Your compliments motivate our entire team, especially our housekeeping staff, to strive to maintain the cleanliness and comfort of our rooms in order to provide the best possible guest experience. Thank you for your trust in Aston Samarinda. We hope to welcome you back again for an even more comfortable and memorable stay in the future. Sincerely, Andrey Setyawon, General Manager
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N***a
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Staycation
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9.4
/10
Reviewed 10 week(s) ago
Very impressive hotel in SCP mall area.
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Accommodation's Reply
21 Jul 2026
Dear Mr./Ms. N*a, Thank you for taking the time to share your experience at Aston Samarinda. We are delighted to hear that your stay was positive. We are also pleased that Aston Samarinda's location, directly connected to Samarinda Central Plaza (SCP), enhanced your convenience and relaxation. Your compliments motivate our entire team to strive for the best service and provide memorable stays for all guests. Thank you for your trust in Aston Samarinda. We look forward to welcoming you back in the future for an even more comfortable and enjoyable stay. Sincerely, Andrey Setyawon, General Manager
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M***a
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Staycation
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10.0
/10
Reviewed 12 week(s) ago
The service was friendly from the entrance, check-in, check-out, pool attendants, housekeeping, and so on. The rooms were also comfortable. Continued success to the Aston Hotel, and we hope it continues to improve.
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Accommodation's Reply
22 Jun 2026
Dear M*a, Thank you so much for taking the time to write such a positive review about your stay at the Aston Samarinda Hotel. We are delighted to hear that the friendliness and service of our entire team, from the entrance and reception staff to the housekeeping staff and pool attendants, provided a memorable experience during your stay. Your comments regarding the comfort of your room are also greatly appreciated. Your encouraging and well-wishes are a very meaningful inspiration to our entire team, motivating us to continue improving the quality of our services and facilities. Thank you for your trust in the Aston Samarinda Hotel. We look forward to welcoming you back for another comfortable and enjoyable stay in the future. Sincerely, Andrey Setyawon, General Manager
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Yuyun Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The best hotel is located in the city center, comfortable, with a great lobby for hanging out. The food in the restaurant is delicious, and the indoor pool is perfect for us.
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Accommodation's Reply
22 Jun 2026
Dear Mr. Yuyun Y., Thank you for taking the time to share your experience staying at Aston Samarinda Hotel. We are delighted to hear that you enjoyed the warm atmosphere, central location, and the hotel lobby, a pleasant place to relax. We are especially pleased that our restaurants and indoor pool enhanced your stay. Your positive review is an encouragement to our entire team to continue providing friendly service and the best possible guest experience. Thank you for trusting Aston Samarinda Hotel. We look forward to welcoming you back again in the future with even better service and an even more memorable experience. Sincerely, Andrey Setyawon, General Manager
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Breakfast is very interesting to try.
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Accommodation's Reply
19 Jun 2026
Dear Ms./Mrs. A*a, Thank you for sharing your experience staying at Aston Samarinda Hotel. We are delighted to hear that the breakfast we served was impressive and enjoyable. Our Food and Beverage team is committed to offering a diverse menu with flavors to satisfy all guests, so your compliments mean a great deal to us. Thank you for your review and your trust in Aston Samarinda Hotel. We hope to welcome you back again for an even more comfortable and memorable stay in the future. Sincerely, Andrey Sethawan, General Manager
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A***a
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Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
There's an indoor pool and a sauna. We skipped breakfast because we were in a rush to check out early. Check-in was easy, and the rooms were comfortable. The staff was friendly. We had three rooms, and they were all comfortable. Thanks.
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Accommodation's Reply
09 Jun 2026
Dear Mr./Ms. A*a, We greatly appreciate you taking the time to share your experience staying at Aston Samarinda. We are delighted to hear that you enjoyed the amenities, including the indoor pool and sauna, and found the check-in process easy. We are also pleased to hear that all the rooms you booked were comfortable and that the friendliness of our staff contributed to your positive experience. We understand you didn't have the opportunity to enjoy breakfast during your stay. We hope you will enjoy our varied breakfast options on your next visit. Your review encourages us to continue providing the best service and maintaining the quality of our amenities for the comfort of all our guests. Thank you for trusting Aston Samarinda. We look forward to welcoming you and your family back again for an even more memorable and impressive stay. Sincerely, Andrey Setyawon, General Manager
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The deluxe room has a beautiful view, directly overlooking the vast Mahakam River. The swimming pool is also spacious.
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Accommodation's Reply
03 Jun 2026
Dear Mr./Ms. A*e, Thank you for taking the time to write a review and give Aston Samarinda a very positive rating for your stay. We are delighted to hear that you enjoyed the Mahagham River view from your Deluxe Room and the pool facilities we provided. The stunning Mahagham River views are one of the attractions we hope will enhance your comfort and create a memorable stay. Your positive review inspires our entire team to continue striving for the best service and facilities. Thank you for trusting Aston Samarinda. We look forward to welcoming you back for another comfortable and enjoyable stay in the future. Sincerely, Andrey Setyawon, General Manager
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Nurhadiah N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The room wasn't well-lit, and the bed was noisy and not soundproof. This was in a standard room. Yesterday, I stayed in a deluxe room, and the room was nice and bright.
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Accommodation's Reply
03 Jun 2026
Dear Mr./Ms. Noorhadiah N., Thank you for taking the time to write a review and share your experience staying at Aston Samarinda Hotel. We apologize for the inconvenience you experienced regarding the lighting in your room, the uncomfortable bed condition, and the soundproofing not meeting your expectations. Your feedback is invaluable to us, and we will immediately contact the relevant teams to assess and improve the comfort of all our rooms. Your review helps us continuously improve the quality of our facilities and the guest experience. Thank you for your trust in Aston Samarinda Hotel. We hope to welcome you again and provide you with an even more comfortable and pleasant stay in the future. Sincerely, Andrey Setyawon, General Manager
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M***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Cleanliness, comfortable lobby, comfortable rooms, spacious parking, access to everywhere is very strategic.
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Accommodation's Reply
01 Jun 2026
Dear Mr./Ms. M*A, Thank you for taking the time to leave us a review and an excellent rating. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the comfort of the lobby area, the comfortable rooms, the ample parking space, and the convenient location for exploring various places in Samarinda. Such positive reviews encourage our entire team to maintain the quality of our facilities and provide the best service for the comfort of all guests staying at Aston Samarinda. Thank you for your trust in Aston Samarinda. We hope to welcome you back again for an even more memorable and impressive stay in the future. Sincerely, Andrey Setyawon, General Manager
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Hikmaya L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel staff is friendly, kind, and polite. The food is delicious, and the restaurant is top-notch. The food is truly top-notch.
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Accommodation's Reply
26 May 2026
Dear Ms. Hikmaya L, Thank you for taking the time to write a review and give us such a great rating. We are delighted to hear that you were impressed with the hospitality, courtesy, and excellent service from the Aston Samarinda Hotel team. We greatly appreciate your positive comments about our food and restaurant. Knowing that our cuisine can provide a memorable experience is a source of pride and motivation for our kitchen and food and beverage team to continue striving to maintain the highest quality. Thank you for your trust in Aston Samarinda Hotel. We hope to welcome you back again in the future with even better service and experiences. Sincerely, Triva Huiniza, General Manager
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NIA M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The staff were really nice and helpful.
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Accommodation's Reply
26 May 2026
Dear NIA M, Thank you for taking the time to share your kind review. We are very pleased to know that you found our staff to be nice and helpful during your stay at ASTON Samarinda Hotel & Convention Center. Your positive feedback is truly appreciated and becomes a great motivation for our team to continue delivering the best service and hospitality to every guest. Thank you for choosing ASTON Samarinda Hotel & Convention Center. We look forward to welcoming you back with an even more pleasant stay in the future. Sincerely, Triwahyunizar General Manager
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Agus R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
My stay at Aston Samarinda in May 2026 was a very satisfying experience overall. This 4-star hotel successfully combines comfort, professional service, and a strategic location, making it perfect for both business and leisure travel. 1. Room and Facilities My room was clean, tidy, and well-maintained. The modern interior, adequate lighting, and comfortable bed ensured a quality rest. Room amenities, such as air conditioning, TV, hot water, and toiletries, were fully functional. The city view was a plus, especially at night. 2. Service The hotel staff was very friendly, responsive, and professional from check-in to check-out. Requests for additional towels were handled promptly. The friendliness and courtesy of the front office and housekeeping teams left a positive impression. 4. Location and Access The hotel's location is very strategic, in the center of Samarinda, adjacent to the SCP Mall, culinary centers, and easy access to APT Pranoto Airport. It is suitable for guests with meetings or short trips. Overall, Aston Samarinda provides a standard of service commensurate with its category. I would recommend this hotel to colleagues and family visiting Samarinda. Thank you to the entire Aston Samarinda team for the excellent service.
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Accommodation's Reply
01 Jun 2026
Dear Mr. Agus R., Thank you for taking the time to write a review and give us an excellent rating. We are delighted to hear that your stay at the Aston Samarinda Hotel in May 2016 was an overall positive experience for you. We are proud that our comfort, professional service, and convenient location met your needs, whether for business or leisure travel. Your appreciation motivates our entire team to strive to maintain and improve the quality of our services and facilities. Thank you for your trust in the Aston Samarinda Hotel. We hope to welcome you back for another memorable and impressive stay in the future. Sincerely, Andrey Sethawan, General Manager
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