Overall Ratings & Reviews Hotel Hsiang Garden

Staff are friendly, but they said my payment didn't go through although I just paid through this app online. I got all the receipts of payment with me as proof. In the end they let me to check in thank God. What's upset me, its already past midnight (just arrived from kk driving) during my check in they just told me that the elevator is not functioning and our room is at level 4, also the there's problem with the water. Since its already late, my whole family decided just to stay here for the night because of tiredness from a long drive.

The toilet part is bad. There is no pipe/hose for the toilet. Guests need to fill themselves using the shower pipe. The prepared buckets and dippers also climb. The heater in the toilet is turned off earlier in the evening. Just found out there is a timing for the heater too.

Room provided different from photo shown. No heater, no wardrobe, only one socket at the aircon. Bed and cleanliness consider good though.

Trust me, don't book this hotel, horrible hotel, you will regret it! I'm sorry to give it a bad rating, the worst hotel that I've been, I can get a better hotel with this price. Old hotel, worst conditions, lack of maintenance, very bad and old facilities, no wifi, drinking water not provided, TV no function, mold and smelly toilet, lighting spoiled, low flow of shower water with cold water (night), the lift is most scary.

The aircond is not cold, the toilet has no hose or bucket or dipper, please fix it.

Details about rooms booked in detail ...

Usually I will say i'm satisfied. (I have stay in this hotel very often) But this time my stay was not so bad pleasant because the hotel have no hot water. I guess their boiler is broken. The hotel should notify the customer earlier or maybe offer discount or something to compensate such problem.

Good location. However the hotel was rundown and poorly maintained. A lot of room to improve on cleanliness.😉

If for a backpacker it's ok to stay cheap. But if for family stay better 2 times la, xde cleaner and housekeeping pon clean the room, point out the room for a while, ask for an extra towel to pay RM5, all the money to pay.

Reasonable price but a bit old-fashioned accommodation of her design, the internet line is very damp and the phone line is dull, the room is clean and satisfying.

Comfortable accommodation. Only aircond is not cool.

Value for money, front office staff friendly, willing to assist.

It's OK for budget hotels, for people who don't like noise, close to interesting places.

The staff is quite good service.

Old but spacious room, surrounding hotel a bit shady. A bit far from the centre area. Lots of parking space. Overall satisfied with the accommodation.

Room is ok, nice to live in.

Room ok, reasonable price, very suitable.

I book for the mixed dormitory room, paid very cheap but got very "cheap"room also. It's ok that the room don't have aircon as stated in the description but they don't properly maintain the room. There is cockroach in the toilet. For those who want to stay do take the normal room instead of the mixed dormitory.

Good service, so comfort anyway, the workers friendly. keep it up!

Very comfy! Worth the price. I would like to visit again next time.