I stayed for one night in a Junior Suite for a staycation. Unfortunately, the first impression was not a warm welcome. On the positive side, I was granted an early check-in at 12:30 PM, which I truly appreciated.
Reception did not provide any information during check-in and enrolled me in the Archipelago Hotel Membership without my approval. I only found out after receiving an email confirmation about the membership.
The Junior Suite itself did not feel worth the price. The room was relatively small, dusty, and had some insects along with spider webs, which was concerning since I was traveling with my 8-month-old son. The bathtub safety arm/holder was also broken, which made us worried about the risk of falling if we tried to use it.
In the afternoon, I went to the swimming pool around 5 PM, but it was closed due to a wedding reception. This was quite disappointing, as there was no prior information about the closure during check-in.
During dinner at Dynasty Restaurant, the air conditioning was not cooling properly, and there were mosquitoes, which affected the overall comfort.
On the positive side, breakfast the next morning offered a wide variety of food, and the taste was excellent. I also appreciated the housekeeping team for their prompt service and warm smiles.
Overall, the stay did not meet my expectations when compared to the price and services offered.