8.1
Very Good
From 1,852 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.9

Meal

7.7

Location

8.3

Service and Facilites

8.0

People often mention about Promenade Service Apartment
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Distance to City Center (20)
Staff Friendliness (18)
Room Space (17)
Bedroom (17)
Bathroom (16)
Accessibility (14)
Wifi (13)
Family Friendly (12)
Check-in/out Time (12)
Hotel Area (12)
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Traveler Reviews Promenade Service Apartment

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40
Customer reviews
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The staff is very friendly to customers. The booths are very large and clean.
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Accommodation's Reply
29 Jul 2025
Thank you for your kind words. We are truly delighted to hear that you had a wonderful stay and that our team made you feel welcomed and comfortable.
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good place... Easy to go everywhere... Staff can consider our time
1 people find it helpful
Accommodation's Reply
30 Jun 2025
Thank you for your positive feedback. We strive to provide the best value and experience for our guests throughout their stay with us.
kressensiana
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The room is very spacious, the price is cheap, the staff is friendly, every time I go to KK I always stay here, access to everywhere is very close, this is the third time I have stayed here.
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Accommodation's Reply
19 Jun 2025
We appreciate your continued support all this while. It’s always our pleasure to welcome you and we look forward to hosting you again during your future visits to Kota Kinabalu.
Ismarlina B. K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
very satisfied. interesting atmosphere.
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Accommodation's Reply
19 Jun 2025
Thank you for the wonderful testimonial. We look forward to hosting you again in the near future
Aidi b. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Staff very friendly, near to town service, clean easy for taxi, grab service's.
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Accommodation's Reply
12 Jun 2025
Thank you for your kind recommendation. We are really glad to have made your stay a memorable one.
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
very recommended, comfortable and with a shopping mall.
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Accommodation's Reply
05 Jun 2025
Thank you for your positive review and for recommending us to others. We shall look forward to serving you again soon.
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The staff are very friendly. We stay in a family room, it's a big space. Really comfortable for family. Next time will stay in this hotel again. Thanks.
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Accommodation's Reply
29 May 2025
We are delighted to hear you and your family had a comfortable stay in our room. Do come and stay with us again soon.
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
very comfortable, nice and location near town
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Accommodation's Reply
24 May 2025
We are pleased that you had a pleasant stay and found our location to be ideal for your needs.
C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Prefer the window be soundproofed. Didn't quite enjoy the main road traffic noise during late night.
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Accommodation's Reply
21 May 2025
Thank you for your support and for sharing your feedback. Your input is valuable and will be considered in our improvement planning
S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The staff was very friendly and the apartment very clean and comfortable.
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Accommodation's Reply
21 May 2025
Thank you for sharing your thoughts. Providing a clean and friendly environment is our priority to ensure every guest enjoys a pleasant stay
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Hambi H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
I have stayed at this hotel 3 times and I am really satisfied, comfortable and the best.
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Accommodation's Reply
20 May 2025
Thank you for continued support and for sharing your wonderful feedback
Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Room very good and staff also polite. Easy to discuss if we are late check out, and can early check in if there is a room ready.
1 people find it helpful
Accommodation's Reply
14 May 2025
Glad to hear that you have enjoyed your stay and appreciated the friendly atmosphere
Tho N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
I'm traveling alone so this room is too big for me, I don't need to cook anything, but for the price I think it's cheap, the location of this apartment is also convenient, everyone can consider it.
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Accommodation's Reply
08 May 2025
Thank you for the detailed feedback. It is great to hear that you found our room rates fair and reasonable. We look forward to welcoming you again
Tho N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
I stayed here for a total of 4 nights, changed rooms once. The location is very convenient, walking distance to the skybridge, also safe and surrounded by many shops with full amenities. Overall, I am very satisfied compared to the price I booked during the epic sale, it is very good.
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Accommodation's Reply
08 May 2025
Thank you for the detailed feedback. It is great to hear that you found our room rates fair and reasonable. We look forward to welcoming you again
Joraidah K. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
accommodation that is easy to get to anywhere. There are also plenty of places to eat around the area, just choose according to your taste. All the staff are friendly
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Accommodation's Reply
01 May 2025
We truly appreciate your kind feedback. Our team is always ready to assist and committed to making your stay comfortable. We shall look forward to your next visit
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Hambi H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Very satisfying room if you bring your family, it's the best, spacious even the kids won't get bored and can run around
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Accommodation's Reply
15 Apr 2025
We are glad to hear you had a pleasant stay in our Studio Room. Thank you for sharing your positive experience
F***z
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Great budget hotel. Easy access without trouble.
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Accommodation's Reply
20 Mar 2025
It was a pleasure hosting you and look forward to your continued support.
N***r
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
Spacious room, so-so facilities. Best location! There are many halal restaurants that are open 24 hours. Close to malls, Anjung Kinabalu, craft markets and really in the city center with all its conveniences. The receptionist is quite helpful
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Accommodation's Reply
26 Feb 2025
Thank you for the thoughtful review. Your feedback is important to us.
Chris M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Everything was okay but I would like to suggest to hotel management about quiteness around the hotel. I often wake up during my sleep in the midnight by people stayed around the hotel. Maybe can put signboard not to make noise from 10pm onwards. The kids running and shouting all nights
1 people find it helpful
Accommodation's Reply
19 Feb 2025
We appreciate your feedback for which we shall use in our improvement program and look forward to serving you even better in the near future.
Rosdy D. D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Can get parking underground for rm3 per entry room is clean and got lift
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Accommodation's Reply
27 Jan 2025
'Thank you for your kind words about the facilities. We are pleased to hear that our accommodation met your expectations
Number of reviews per page
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