Dear Guests, This is Mantravana Shared Apartments. We sincerely apologize for the inconvenience you experienced during your stay in room 211 on March 16th. We are deeply saddened that the cleanliness of the entrance, balcony, and floors did not meet our hotel service standards. Our cleaning team takes your feedback regarding fallen leaves and dust on the floor very seriously. We understand the importance of ensuring all rooms are clean before guests arrive, regardless of their stay length. We will conduct an internal audit to strengthen our cleaning standards and will pay special attention to balconies and hallways to prevent this issue from recurring. Thank you very much for your valuable feedback, both in photos and text. Please contact us directly when you are considering staying with us again. We will do our best to provide you with a more pleasant stay. From the Management Team, Mantravana Shared Apartments.