Cheers, Thank you for choosing to stay with us and for taking the time to provide a review of your experience during your stay at our hotel. We apologize for the inconvenience caused during the check-in process, especially due to the limited availability of rooms on the upper floors due to the high occupancy rate at that time. We fully understand that this may not be in accordance with your expectations, and we regret not being able to provide a room according to your preferences. We greatly appreciate your understanding in the situation and we hope to continue to provide a comfortable and pleasant service during your stay. We look forward to welcoming you back in the future, and we will do our best to ensure the availability of rooms that suit your preferences. Once again, thank you for visiting and trusting Hotel harris suites fx sudirman. HARRISly Yours, Harum Hendra WINATA. General Manager