Grand Zuri Hotel Dumai

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Overall Ratings & Reviews Grand Zuri Hotel Dumai

Traveloka (2,446)
Other sources (17)
8.9
Very Good
From 2,446 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

9.0

Service and Facilites

8.9

People often mention about Grand Zuri Hotel Dumai
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Staff Friendliness (112)
Distance to City Center (106)
Ambiance (96)
Bedroom (94)
Hotel Area (94)
Bathroom (83)
Family Friendly (79)
Room Space (79)
Variety (79)
Taste (76)
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Traveler Reviews Grand Zuri Hotel Dumai

Number of reviews per page
20
40
Customer reviews
Rivaldy M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Fast and friendly reception service, comfortable rooms.
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Accommodation's Reply
30 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Fast service and good prices.
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Accommodation's Reply
26 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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henny n.
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10.0
/10
Reviewed 5 day(s) ago
3 times stayed here... always a pleasant atmosphere.
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Accommodation's Reply
29 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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Rendra W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The staff is friendly and the room is clean.
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Accommodation's Reply
28 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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Wulandary R. F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The staff is friendly and the room cleanliness is okay.
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Accommodation's Reply
28 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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essy a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel staff are friendly and the cleanliness is okay.
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Accommodation's Reply
28 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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Angga n. p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and the hotel is clean.
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Accommodation's Reply
24 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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C***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Superior rooms don't have hair dryers in the bathrooms. The soundproofing is very poor, with everyone inside hearing voices as they pass by. Overall, it's an okay choice for a pleasant night's stay.
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Accommodation's Reply
23 Oct 2026
Dear Mr./Ms. C*A, Thank you very much for staying with us and for taking the time to share your review and feedback. We apologize for any inconvenience regarding the soundproofing of the room. We have taken your feedback into consideration for future evaluation and improvement. Regarding the hairdryer, it is true that Superior rooms do not currently provide a hairdryer as standard. Hairdryers are automatically provided from Deluxe rooms and above. However, if you are staying in a Superior room and require a hairdryer, please contact our front desk for assistance (while supplies last). We are glad to know you enjoyed your stay with us. We hope to welcome you back again with an even better experience! Sincerely, Januari Mi. T. General Manager
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Erni Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is friendly and the hotel is clean.
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Accommodation's Reply
23 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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novy a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Clean rooms and friendly staff service.
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Accommodation's Reply
22 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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Imas N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and the room cleanliness is really good, comfortable.
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Accommodation's Reply
21 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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Suradi
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room is very clean and comfortable.
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1 people find it helpful
Accommodation's Reply
19 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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hendi s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
ok, I stayed 3 nights here, ordered night by night, not 3 nights at once. that means I like staying here
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Accommodation's Reply
16 Oct 2026
Dear Mr. Hendy S., Thank you very much for choosing to extend your stay with us by 3 nights. We are delighted and grateful to hear that you enjoyed your experience and the comfort we provided. Your compliments are a great motivation for our entire team to continue providing the best service. We sincerely hope to welcome you back again in the future. Sincerely, Januari M. T., General Manager
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A***p
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Hotel staff is good……………………………………………….
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Accommodation's Reply
13 Oct 2026
A warm greeting from Grand Juri Dumai. We sincerely thank you for your valuable review. We are delighted to hear that you had a comfortable stay at our hotel. All our staff are dedicated to providing professional service with sincerity and doing their best to create a comfortable atmosphere. Your valuable feedback is invaluable in helping us continuously improve the quality of our service in every aspect. We look forward to welcoming you back on your next visit so that we can provide you with an even more satisfying experience. Thank you for your interest in and trust in our hotel. Sincerely, Yanuari Mi T., General Manager
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FREDY C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Ok, great, the best thing is, thank you all.
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Accommodation's Reply
08 Oct 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we express our sincere gratitude for your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you again and provide you with an even better experience next time. Thank you for your interest and trust. Sincerely, Januari Mee T., General Manager
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Wisnu A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is comfortable, the city view is also okay.
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Accommodation's Reply
05 Oct 2026
With our deepest respect from Grand Zuri Dumai Hotel, thank you so much for taking the time and expressing your appreciation through this positive review. We are delighted to know that the service and amenities we provided created a memorable experience throughout your stay. Your support and trust motivate us to continue providing the best possible service to all our guests. We look forward to welcoming and serving you again at Grand Zuri Dumai Hotel. Sincerely, Januari Mi T. General Manager
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Dabrin S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Excellent service and facilities
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Accommodation's Reply
30 Sep 2026
With our deepest respect from Grand Zuri Dumai Hotel, thank you so much for taking the time and expressing your appreciation through this positive review. We are delighted to know that our services and amenities provided a memorable experience throughout your stay. Your support and trust motivate us to continue providing the best possible service to all our guests. We look forward to welcoming and serving you again at Grand Zuri Dumai Hotel. Sincerely, Dedy Sumardi, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
It's a pleasant stay overall, the breakfast was good and easy to go around.
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Accommodation's Reply
28 Sep 2026
Dear Guest Thank you so much for your kind review! We're delighted to hear that you had a pleasant stay, enjoyed our breakfast, and found our location convenient. We hope to welcome you back again soon Best regard Dedy Sumardi
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff is very responsive to complaints. Great, keep it up 🙏
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Accommodation's Reply
26 Sep 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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R
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff were all friendly, and the rooms were comfortable and clean. Overall, the stay was good, and there were no issues.
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Accommodation's Reply
26 Sep 2026
Dear Guests, It is with great pleasure from Grand Zuri Dumai that we greatly appreciate your review. We are delighted to hear that your stay with us was memorable. Our entire team is committed to creating a warm atmosphere with sincere and professional service. Your feedback is a valuable inspiration for us to continuously improve the quality of our service in all aspects. We hope to welcome you back again and provide you with an even better experience on your next visit. Thank you for your interest and trust. Sincerely, Dedy Sumardi, General Manager
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Number of reviews per page
20
40