A clean and well-maintained room provides comfort to me and my family. Cleanliness of the room with clean floors, walls, bathrooms, and other furniture.
The calm and comfortable hotel atmosphere, both in terms of interior design, lighting, and sound, so that my family and I feel relaxed and enjoy our stay. as well as various attractive facilities such as swimming pools, spas, or restaurants with delicious menus, so that we can improve our stay experience. no less important is the behavior of the staff who are friendly, professional, and willing to help us in everything so that we can be satisfied. proactive staff:
such as offering help before we ask, thus creating a more memorable stay experience. staff who record/remember my name:
The behavior of staff who remember my name creates a more personal impression and makes us feel appreciated.
while the unique experience is that we are offered an interesting room theme. also comes an unexpected surprise, namely we are given a welcome gift or special service that becomes more memorable.
a feeling of comfort and security while staying at the hotel, both in terms of security, cleanliness, and comfort of the room.