Dear Mr./Ms. D*a, Thank you for sharing your experience. We apologize for the confusion regarding your room allocation. Please be informed that for Superior rooms, allocation is subject to availability, and some rooms may not have a view. We apologize if the coordination upon arrival regarding the selection of a windowless room caused you inconvenience. We have received your feedback regarding data synchronization with Traveloka and will contact the relevant team immediately to ensure transparency for all guests. Thank you for helping us improve. Sincerely, Januari Mi T. General Manager

Dear Mr./Ms. D*a, Thank you for sharing your experience. We apologize for the confusion regarding your room allocation. Please be informed that for Superior rooms, allocation is subject to availability, and some rooms may not have a view. We apologize if the coordination upon arrival regarding the selection of a windowless room caused you inconvenience. We have received your feedback regarding data synchronization with Traveloka and will contact the relevant team immediately to ensure transparency for all guests. Thank you for helping us improve. Sincerely, Januari Mi T. General Manager

Dear Ms./Mrs. H*o, Thank you for your feedback. On behalf of management, I sincerely apologize for the unpleasant experience regarding the lost identification card and the unsatisfactory service from our staff. The front desk team should ensure that all guest documents are returned upon checkout. We have conducted an internal review of the team on duty at the time to ensure that such an incident does not happen again. We greatly appreciate your patience in waiting for your documents. We hope to welcome you back again with even more professional service. Sincerely, Januari Mi T. General Manager

Dear General Manager, Grand Zuri Dumai Hotel. Warm regards! Thank you for your positive review of Grand Zuri Dumai Hotel. We are delighted that you enjoyed your stay. Our team is committed to providing the best service to all guests, and your feedback is invaluable to us in continuously improving our services. We hope to welcome you back again in the future. Thank you. Sincerely, Dimas Vira Kresna, General Manager

Dear Sangaji B. N. Thank you so much for your kind words! I am thrilled to hear that you found our staff friendly and accommodating, and that you enjoyed the cleanliness of your room. I will be sure to share your compliments with the entire team—it will definitely make their day. We look forward to welcoming you back for another great stay Best Regard Dimas Wira Kresna General Manager

Dear E***n "Thank you so much for your kind review! We are delighted to hear that you enjoyed your stay and found our location convenient for exploring the city center. It was a pleasure having you with us, and we look forward to welcoming you back soon!" Regard Dimas Wira Kresna General Manager

Warm Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team always strives to provide the best service for each guest, and your feedback is invaluable to our continuous improvement. We look forward to welcoming you back in the future. Thank you. Warm Regards Dimas Wira Kresna General Manager

Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager

Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager

Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager

Best regards from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very pleased that you enjoyed your stay. Our team is committed to providing the best service to all our guests and your feedback is invaluable for our continuous improvement. We look forward to welcoming you back in the future. Thank you. Best regards, Dimas Vira Kresna General Manager

Dear Mr. Kusman Yandi, ‘’Greeting From Hotel Grand Zuri Dumai’’ We are Apologies for the disappointing experience at our hotel on October 17, 2025. Particularly during the 2:00 AM check-in process and in addressing your concerns. Please accept our sincerest apologies lack of friendliness and professionalism displayed by our staff. We have launched an immediate internal investigation and are taking corrective action, including disciplinary measures and comprehensive retraining, to ensure that our team consistently delivers exceptional service and responsiveness. We value your feedback and would like the opportunity to make it right. We hope you will give us another chance to demonstrate our commitment to hospitality and service excellence at Grand Zuri Dumai. Sincerely, Dimas Wira Kresna General Manager"

Dear L***a Thank you for sharing your positive feedback. We are thrilled to know you are considering staying with us on your future trip to Dumai! Please do not hesitate to reach out if you have any questions before your arrival. We are eager to welcome you and ensure your visit is memorable. Best regards, Dimas Wira Kresna General Manager

Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager

Dear Ms. Febrina Ari Restuti, Warm greetings from Grand Zuri Hotel Dumai. Thank you for choosing Grand Zuri Hotel Dumai and taking the time to review your stay with us. We apologize for the inconvenience you experienced, especially regarding the windowless room and the strong smell of cigarette smoke, even though you had booked a non-smoking room. We understand that these conditions are certainly very uncomfortable and far from expectations, especially when the air quality in the room impacts your rest. Your input is greatly appreciated and is a serious concern for management. In addition, we will also tighten supervision of the non-smoking policy and take firm action against any violations that occur if guests smoke in non-smoking rooms, in order to ensure the comfort of all our guests. Once again, we apologize for this unpleasant experience. We sincerely hope to welcome you back in the future, with even better service and a better stay experience. Sincerely. Dimas Wira Kresna, General Manager

Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager

Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager

Dear Mr. J*n. Thank you for your feedback. We apologize for any shortcomings in your order. We have checked the notes and will use them as a lesson so that our team can be more thorough in the future. We hope that you will take the time to contact us and inform us of any issues. You can contact us at Joni Sinurat, at 08********29. Thank you for your time. Sincerely, Dimas WIra Kresna, General Manager

Dear M***e It's always a pleasure to hear from you. We are delighted that your colleague consistently has a great experience staying with us during their business visits to Dumai. We truly appreciate you choosing our hotel as your preferred accommodation. We look forward to welcoming you and your colleague back again soon. Best Regard, Dimas WIra Kresna General Manager

Warmest Greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are delighted to hear that you enjoyed your stay. Our team strives to provide the best service for every guest, and your feedback is invaluable to us in continuously improving our service. We look forward to welcoming you back in the future. Thank you. Best Regards, Dimas Wira Kresna, General Manager