Overall Ratings & Reviews The Jerai Hill Resort

The accommodation is ok...the food in the restaurant is ok, just needs to be improved in terms of food preparation and timing.

The view was superbbb. Love the flowers and the nature around this resort. We went during school holiday and a public holiday, so during the day theres sooo many other visitors, its overcrowded. Got nowhere to stay while waiting for check in time. Thought it would be a bit cold up there, but the temperature were actually just the same haha. No need sweater. We got to check in 1 hour early and everything is well. But the room got no aircondioner so it's a bit warm

In love with this resort.. Will definitely come again.. Tq for your hospitality Jerai Hill Resort..

I enjoyed my stay here, just one thing disappointed me: we doesn't know how to get to our room as the direction that the receptionist showed, the staircase only reach half, following is a slove with no staircase, I returned to the reception hall checked with the staff again and told her what we faced, she impatiently pointed the same direction again and insisted that is the way.. Eventually with many luggages, we adventures walked through.. My Sister is fat and has knee problem.. I need to take our luggages down to the slove 2 rounds, then came back to her to help her walked down the slove very slow, then walked a more far uphill road from the back under hot sun to reach our room with many sweat.. Later we found the pathway actually is further down from the main road not the direction that the staff pointed.. How can the staff ignore the safety of customer insisted where she pointed is the way..

Everything's perfect! Nice getaway.

The room is so run down, no maintenance. The toilet is dirty and the sink is clogged. Paying so much of $ but the condition of the room is worse than 3 star hotel room.

Walau jalan nk naik tu mencabar bila sampai atas memang tak rugi. Berbaloi sangat-sangat. Family friendly. I'm sure one fine day nak datang lagi. makanan pun sedap. But you have to spend skit la. Tapi berbaloi sebab sedap.

Good view and cool temperature but be sure to ask room with clear view not with one with only tree that I stayed.

great experience...nice view & nature

It's a nice hotel in Gunung Jerai. Very nice view and great ambiance. I love the weather there. Chill and cool. I just spend one night and I guess its enough. The breakfast is so so. Nice stay!

Stayed in executive room, glad was given room 126 for my mom so she doesn't have to walk that far to the room. Food was ok foe breakfast bit for lunch we have to wait for a long time as there are too many guests at that time. Beautiful and well maintained room and surrounding area. Perfect place for short break.

very good environment for those searching for natural view. The only complaint was, their water heater using centralize tank (i think). so when come to peak time (such late evening / night) the water was not enough heat. Breakfast was fair but lower than my expactation for such rm200++/night hotel

Nice view ever! Calm and satisfying! 🥰😍❤️

Overall stay was good The view and surrounding so much beautiful Staff - kind and polite But breakfast must have so much improvement, because it was tasteless, no one of the menu meet the expectation as 4 star Resort

Perfect for nature lovers.

Everything was great except they refuse to change our towel. They will not let us change unless we pay. It doesn't make sense cause swimming pool is provided and they expect us to use the same towel throughout our whole stay.

We enjoyed our stay very much. Beautiful scenery, cool environment. Enjoyed hiking trails around the resort. Breakfast was nice. We wished that the hotel would offer bigger rooms for our family to stay together.

Beautiful scenery, comfortable and not too cool. The room was comfortable.

Room is clean and overall satisfied with the resort.

Very nice view, quite and fresh air. Spaces room, comfort. Tasty foods. Warm welcome.