8.3
Very Good
From 26 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.4

Meal

7.6

Location

8.8

Service and Facilites

8.4

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Traveler Reviews Rama Phala Resort & Spa

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Customer reviews
Mochammad F.
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5.4
/10
Reviewed 118 week(s) ago
Nice hotel. The service was very bad due to the receptionist's mistake in giving the room, at night at 1.00 am while sleeping on the phone and told to move rooms. Finally with annoyance brought 3 children to move rooms. And the most annoying without saying sorry. 😡😠😤😮 ‍ 💨.
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Accommodation's Reply
04 May 2023
dear sir. Mukhamad Fathoni, Greetings from Rama Phala. First of all, thank you for staying at Rama Phala and your review for our future improvements. We are very sorry to hear that and we sincerely apologize for what you are experiencing. We have raised this issue with the respective departments concerned, and are advising the team well not to repeat such things in the future. Once again, thank you very much for your valuable feedback. We hope to have another opportunity to serve you better in the near future. Best Regards. Erena.
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TAUFIQURRACHMAN S.
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8.7
/10
Reviewed 135 week(s) ago
Pesan 2 kamar, minta kamar yang atas bawah atau bersebelahan atau atas bawah, karena berombongan, ternyata tidak dipenuhi. Meskipun nomornya berurutan, 202 & 203, ternyata kamar satunya masih harus memutar. Kurang akomodir untuk muslim dengan tidak adanya penanda arah kiblat di setiap kamar. Menu sarapan kurang beragam dan makanan tidak diberi label nama makanan sama sekali, sehingga kami harus bertanya apakah daging yang disajikan babi atau non babi. Menginap 2 hari, pada hari pertama kami meminta kamar dibersihkan, benar dibersihkan, dirapikan, tapi ternyata air minum dalam botol tidak di refill kembali (Resort menyediakan botol air refill, bukan air mineral kemasan sekali minum). Tidak ada playground untuk anak. Check in cepat, suasana menyenangkan, bersih, dengan tanaman yang menyegarkan, tenang, lokasi dekat kemana-mana, staf hotel ramah.
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1 people find it helpful
Vincentius D.
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9.4
/10
Reviewed 188 week(s) ago
The hotel is comfortable and easy to find food from the hotel, the staff is friendly and very helpful.
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2 people find it helpful
Fischer R. S.
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9.7
/10
Reviewed 190 week(s) ago
The place is nice, comfortable, and most importantly there is a parking space. The rooms are comfortable, spacious. Nice stay here.
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2 people find it helpful
Desy i. S.
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9.4
/10
Reviewed 194 week(s) ago
The villa is nice, clean too, got breakfast, very complete, there is fruit, juice, fried rice, all fresh, great 👍.
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1 people find it helpful
Regina Novelia
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8.5
/10
Reviewed 196 week(s) ago
Nice hotel in ubud, close to the monkey forest.
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2 people find it helpful
ARIF B.
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Family
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9.1
/10
Reviewed 343 week(s) ago
The rooms are spacious, the atmosphere is calm, our family is satisfied. Only for breakfast, please give me the identity of meat which is prohibited for Muslims because visitors must be Muslims.
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5 people find it helpful
linawati
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9.1
/10
Reviewed 343 week(s) ago
the location is very good, easy to go strolling around with walk. I love my unit with 2 bed rooms also. the table at bathroom too high for us. overall its nice stay here.I love the chair they put at in front our unit villa.
2 people find it helpful
Ferry H.
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8.5
/10
Reviewed 372 week(s) ago
The hotel is quite comfortable only the room facilities are not good
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Meita W.
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Family
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9.4
/10
Reviewed 372 week(s) ago
Strategically, near the monkey forest and many restaurants around the hotel, there is a car park. Comfortable room and nice design. unfortunately there are no room slippers. It's just that at the time of check-in (it was around 18), my room key had been given to another guest who happened to come before me. When I saw my hotel booking voucher, the receptionist realized that he gave the wrong key (so the guest had booked 2 rooms before he was given 3 rooms). Please receptionist more carefully check the booking code.
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2 people find it helpful
Prasojo G.
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Family
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9.7
/10
Reviewed 372 week(s) ago
Comfortable, quiet despite being near the crowd, good.
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Luki A.
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Business
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9.4
/10
Reviewed 379 week(s) ago
Great place. I love the garden in this hotel.
1 people find it helpful
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