Overall Ratings & Reviews Hotel Furaya

Traveloka (1,804)
Other sources (3)
8.4
Very Good
From 1,804 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Hotel Furaya
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Staff Friendliness (25)
Bedroom (23)
Room Space (22)
Distance to City Center (21)
Hotel Area (19)
Accessibility (18)
Bathroom (18)
Family Friendly (16)
Ambiance (16)
Variety (16)
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Traveler Reviews Hotel Furaya

Number of reviews per page
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40
Customer reviews
D***D
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 day(s) ago
Nice, old hotel, but still busy with guests thanks to the service, food, and smooth check-in and check-out. Okay, great.
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E***a
icon-origin-TRAVELOKA
7.8
/10
Reviewed 2 week(s) ago
It was a bit uncomfortable when I checked in because the room reservation in the app didn't match the one the hotel staff had given me, claiming they were out of rooms, and this had happened repeatedly. After complaining, we were finally given a suitable room. Going forward, we must ensure the app reservation is correct.
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E***a
icon-Staycation
Staycation
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9.1
/10
Reviewed 2 week(s) ago
The variety of food is quite good, it's appropriate.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
My stay at the Furaya Hotel Pekanbaru was quite satisfying. It's strategically located in the city center, close to shopping areas. The staff were friendly, the rooms were clean and comfortable, and the breakfast menu was varied and quite tasty. However, the lobby can get a bit crowded and noisy during events, and the limited seating makes check-in and check-out a bit uncomfortable. Overall, it's still a good choice for a stay in Pekanbaru. Thank you, Furaya Hotel Pekanbaru.
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A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
A good experience staying here Atmosphere/Facilities: Warm and comfortable atmosphere with a custom-made room Food: Lots of food choices, but I haven't tried the meatballs, which are said to be delicious Staff Assistance: Quite helpful with a lost access card Highlights: Warm and quite busy hotel Price: Okay price, but it's a shame the TV isn't Android, hehe Location: Strategic location and very good
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Accommodation's Reply
07 Oct 2025
Good morning, sir/madam, thank you for your excellent rating. Best regards, Management
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O***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Resting here makes you feel at home because of the comfortable atmosphere, everywhere you want to go is close because it is in the middle of the city😊
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1 people find it helpful
Accommodation's Reply
07 Oct 2025
Good morning, sir/madam, thank you for your excellent rating. Best regards, Management
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F***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Recommendation to bring family
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Accommodation's Reply
07 Oct 2025
Good morning, sir/madam, thank you for your excellent rating. Best regards, Management
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Abu A. R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
1. There was no prayer mat. 2. The room I booked was non-smoking... but I was given a smoking room.
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Accommodation's Reply
26 Aug 2025
Good afternoon Mr. Abu A. R. We apologize for the inconvenience, sir, and thank you for your criticism so that it can be an evaluation for Furaya Hotel so that in the future it will be better in providing service satisfaction to Guests, and we will follow up with our management, sir. Once again, we apologize and look forward to your next visit, sir.
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Windy A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very interesting and very comfortable
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Accommodation's Reply
19 Aug 2025
Good afternoon Sir/Madam, thank you for your review, we look forward to your return, Sir/Madam.
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M***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Always the best service, close to shopping centers
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Accommodation's Reply
19 Aug 2025
Good afternoon Sir/Madam, thank you for your review, we look forward to seeing you again, Sir/Madam.
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A***T
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The hotel staff were quite friendly. The hotel atmosphere was also quite comfortable. However, the air conditioning in the room wasn't cold enough.
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E***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The front office needs to be expanded to ensure prompt service. Suggestions: For rooms that have already been booked, keep them available and don't sell them to other customers.
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Accommodation's Reply
05 Aug 2025
Thank you for your suggestions and input, sir/madam. We apologize for the inconvenience. We have forwarded your suggestions and input to management.
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V***e
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
It turns out the online check-in feature isn't working yet, I had to check in again when I arrived at the hotel... I requested a non-smoking room but got a smoking room
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Good afternoon Sir/Madam, thank you for your review, we apologize for the inconvenience during your stay at Furaya Hotel.
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T***d
icon-origin-TRAVELOKA
8.8
/10
Reviewed 24 week(s) ago
the hotel is nice and clean,. the hotel service is very friendly. the check in process is also fast and easy the hotel is nice and clean,. the hotel service is very friendly. the check in process is also fast and easy the hotel is nice and clean,. the hotel service is very friendly. the check in process is also fast and easy the hotel is nice and clean,. the hotel service is very friendly. the check in process is also fast and easy
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Accommodation's Reply
19 Aug 2025
Good afternoon Sir/Madam, thank you for your review, we look forward to seeing you again, Sir/Madam.
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
Strategic location, nice and tidy rooms. Friendly and okay service.
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Accommodation's Reply
19 Aug 2025
Good afternoon Sir/Madam, thank you for your review, we look forward to seeing you again, Sir/Madam.
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 26 week(s) ago
Strategic location, nice and tidy rooms. Friendly and okay service.
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Accommodation's Reply
19 Aug 2025
Good afternoon Sir/Madam, thank you for your review, we look forward to seeing you again, Sir/Madam.
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Edi C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
quiet and comfortable, friendly staff.
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Accommodation's Reply
19 Aug 2025
Good afternoon Sir/Madam, thank you for your review, we look forward to seeing you again, Sir/Madam.
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i***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Can stay here, the waiters are friendly
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Accommodation's Reply
19 Aug 2025
Good afternoon Sir/Madam, thank you for your review, we look forward to seeing you again, Sir/Madam.
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U***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Very comfortable. Recommended for a place to stay for family vacations. Breakfast with various menu choices. Comfortable rooms, great hotel facilities. There is also a shuttle service to the airport. The best anyway.
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Good afternoon Sir/Madam, thank you for sharing your experience while staying at Furaya Hotel, we look forward to welcoming you back, Sir/Madam.
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K***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
Old hotel but comfortable to stay in, friendly staff, complete and affordable facilities.
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Good afternoon Sir/Madam, thank you for sharing your experience while staying at Furaya Hotel, we look forward to welcoming you back, Sir/Madam.
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Number of reviews per page
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40