Dear Valued Guest, Warm greetings from Pullman Jakarta Central Park. Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you were impressed with our service and found it to be prompt, attentive, and of high quality. Your kind words are truly rewarding for our team and inspire us to continue delivering exceptional experiences to every guest. We sincerely appreciate your support and look forward to welcoming you back to Pullman Jakarta Central Park for another memorable stay. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Warm greetings from Pullman Jakarta Central Park. Thank you for taking the time to share your experience with us. We truly appreciate both your kind compliments and your constructive feedback. We are delighted to know that you found our staff to be friendly and welcoming. Your kind words are a wonderful encouragement to our team, and we will be pleased to share your appreciation with them. At the same time, we sincerely apologize for the shortcomings you encountered during your stay. We regret that the cleanliness of your room did not meet our usual standards, particularly regarding the dust and paint residue you noticed. Please rest assured that your comments have been shared with our Housekeeping team for immediate attention and improvement. We are also sorry to hear that the noise from the plumbing affected your comfort. Your feedback has been forwarded to our Engineering team to investigate and address the issue. Furthermore, we apologize for your breakfast experience. We regret that some of the food items, including the lontong and steamed buns, did not meet expectations, and we are especially sorry for the inconvenience caused by the lack of soup bowls during breakfast service. This is certainly not the level of service we strive to provide. Your comments have been shared with our Culinary and Restaurant teams to ensure better replenishment and quality control during busy periods. Thank you once again for your valuable feedback. We truly appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Warm greetings from Pullman Jakarta Central Park. Thank you for taking the time to share your detailed feedback regarding your recent stay with your family. We truly appreciate your comments, as they help us continue improving our guest experience. First of all, we sincerely apologize for the inconvenience you experienced upon arrival. We regret that the assistance with your luggage at the security screening area did not meet your expectations. Your feedback has been shared with the relevant team so we can reinforce our service standards and ensure guests receive better assistance in the future. On a positive note, we are delighted to know that Wulan at our Front Office made you feel welcomed with her warm hospitality and was able to assist you with your luggage while you enjoyed your visit to Jakarta Aquarium. We will be sure to share your kind recognition with her—it will certainly mean a lot. We also appreciate your comments regarding the room layout. We understand that the open-concept bathroom design may not be ideal for families seeking greater privacy, especially when traveling with older children. While this is part of our room's contemporary design concept, we sincerely regret the discomfort it caused during your stay. We are grateful that you shared your feedback directly with both Mr. Jaka and Mr. Lalan, and please be assured that your comments have been noted and shared with our management team for future consideration. Additionally, we apologize for the air conditioning issue you encountered. We appreciate your patience while our Engineering team attended to the matter. It is wonderful to know that you enjoyed the in-room dining, as well as our spacious swimming pool. We hope these positive experiences helped make your stay more enjoyable. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you and your family back to Pullman Jakarta Central Park, where we will strive to provide you with an even more comfortable and memorable stay. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Ms. Melly, Thank you for taking the time to share your experience with us. We are delighted to hear that you were impressed with the cleanliness of your room, the comfort of the air conditioning, the excellent location near the shopping mall, and the friendly service from our team. Such positive reviews encourage us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back to Pullman Jakarta Central Park soon for another memorable stay. Sincerely, Diana Afriza, Assistant Guest Experience Manager

Dear Mr. Calvin C. G., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had a great experience and that our team's helpful and friendly service contributed positively to your visit. Your kind words are truly encouraging and will be shared with our Heartists, who are always committed to creating memorable experiences for our guests. It was a pleasure having you stay with us, and we look forward to welcoming you back to Pullman Jakarta Central Park for another enjoyable stay in the near future. Warm regards, Diana Afriza Assistant Guest Experience Manager

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you very much for your perfect rating and for choosing Pullman Jakarta Central Park for your stay. We are truly delighted to know that you had a comfortable experience and that our friendly staff made your stay even more enjoyable. Your kind words mean a lot to all of us and will surely motivate the team to continue delivering heartfelt service. We sincerely look forward to welcoming you back again for another wonderful stay at Pullman Jakarta Central Park. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Value Guest, Thank you so much for sharing such a wonderful review with us. We are truly delighted to know that you had a seamless arrival experience and enjoyed the contemporary atmosphere of our hotel, from the lobby and corridors to the spacious room and stunning views of Jakarta. It is also lovely to hear that you enjoyed our breakfast selection, the peaceful Zen Mini Garden, and the convenience of being connected to Central Park Mall. Your description of enjoying dinner with the Jakarta skyline view sounds absolutely delightful. Most importantly, thank you for recognizing our inclusive employment initiative. Your kind words and respect toward our team members with disabilities mean a lot to us, as we strongly believe that hospitality is about creating opportunities and genuine human connections for everyone. We truly appreciate your support and look forward to welcoming you back again for another memorable stay with us. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Juhadin, Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed our friendly service, clean rooms, and beautiful views. Your kind words are truly appreciated and will be shared with our team, as they serve as great motivation for us to continue delivering excellent experiences. Thank you as well for recommending our hotel. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Isrodianson, Thank you very much for your perfect 10/10 rating and for choosing to stay with us during your medical visit. We are truly delighted to know that you found our team very friendly and that your stay was enjoyable. It is also wonderful to hear that you appreciated the complimentary drinks and fruits, a small gesture to make your time with us even more pleasant. Your kind words mean a lot to our entire team and motivate us to continue delivering heartfelt hospitality to every guest. We wish you good health and look forward to welcoming you back again soon. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Santosa T., Thank you very much for your wonderful 10/10 rating and for sharing your kind feedback. We are truly delighted to know that you found our team to be very professional, helpful, and friendly. Your kind words mean a lot to us, as delivering warm and attentive service is exactly what we strive for every day at Pullman Jakarta Central Park. It was a pleasure having you with us for your leisure stay, and we sincerely look forward to welcoming you back for another enjoyable and relaxing experience. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Jundi R. D., Thank you so much for your perfect 10/10 rating and for sharing such a wonderful comment! It truly means a lot to us that we are always your first choice and that you consider us the top and best hotel for having fun. That’s exactly the kind of experience we strive to create, whether you’re here for business or a little bit of both. We sincerely appreciate your trust and continued support. The entire team at Pullman Jakarta Central Park looks forward to welcoming you back again very soon for another fantastic stay. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Value Guest Thank you for sharing your feedback regarding your recent stay. Please accept our sincere apologies for the delay you experienced during check-in. We understand how frustrating it can be to wait, especially when you arrive early and are eager to settle into your room. Your comments have been shared with our front office team to ensure better coordination and smoother check-in experiences in the future. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back and provide a seamless experience next time. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your wonderful feedback. We are delighted to hear that you enjoyed a comfortable stay, delicious food, and the friendly service from our team. It truly means a lot to us, and we hope to have the pleasure of welcoming you back to Pullman Jakarta Central Park in the near future. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you very much for your perfect rating and kind feedback. We are delighted to know that you had a great stay and appreciated our friendly staff and clean hotel. Your comments truly motivate our team, and we look forward to welcoming you back to Pullman Jakarta Central Park in the future. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed the early check-in, our friendly staff, and the view of Central Park’s Christmas tree. It’s also great to know that you appreciated our art displays throughout the hotel. We look forward to welcoming you back for another enjoyable stay. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your feedback with us. We are delighted to know that you enjoyed our strategic location next to Central Park Mall, found our team friendly and helpful, and felt that the room met your expectations. It was a pleasure to have you stay with us, and we truly look forward to welcoming you back to Pullman Jakarta Central Park for another enjoyable experience. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that you consider Pullman Jakarta Central Park as one of the best hotels in Jakarta. Your support motivates us to continue providing excellent service and memorable experiences for our guests. We look forward to welcoming you back soon. Warm regards, Diana Afriza Assistant Guest Experience Manager

Dear Ms. Hendra G., Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced during check-in, particularly regarding the non-smoking room. We understand this situation was disappointing and did not reflect the standard of service we should provide to our guests. We must inform you that this issue arose due to a discrepancy in room availability information during a period of high occupancy. However, this is certainly not an excuse. Our team should have communicated and handled this issue more quickly, clearly, and empathetically to avoid any further inconvenience to you. We have forwarded your feedback to the relevant team for evaluation and learning to prevent similar incidents from occurring in the future. We have also noted your feedback regarding the synchronization of crucial information between the hotel and the booking application, especially concerning smoking and non-smoking room options. This is a significant concern for us, and we will follow up to improve the accuracy of information and guest convenience in the future. Furthermore, we appreciate your appreciation of our breakfast. We are delighted to know that the quality and variety of our breakfast menu contributed to your enjoyment of your stay. We apologize again for the inconvenience caused. We appreciate your feedback and hope to welcome you back in the future with even better service that meets your expectations. Sincerely, Diana Afriza, Assistant Customer Experience Manager