Amaroossa Royal Hotel Bogor

Explore Amaroossa Royal Hotel Bogor
8.4
Very Good
From 7,212 reviews
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Cleanliness

8.2

Room Comfort

8.3

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about Amaroossa Royal Hotel Bogor
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Distance to City Center (148)
Bedroom (137)
Staff Friendliness (127)
Accessibility (123)
Ambiance (120)
Bathroom (110)
Room Space (103)
Taste (103)
Hotel Area (99)
Surroundings (97)
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Traveler Reviews Amaroossa Royal Hotel Bogor

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Customer reviews
Z***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Even though it's an old hotel, the service and facilities are all great, even including a bathroom scale and iron, which is amazing, and I didn't experience any horror in the room.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your review and compliments. We are delighted to know that our facilities and services provided you with comfort during your stay. We are committed to maintaining the quality of our services and facilities to ensure that all guests enjoy a comfortable and memorable stay. Thank you for your trust, and we hope to welcome you back again in the future. Sincerely, Amarusa Royal Hotel Bogor
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R***y
icon-origin-TRAVELOKA
7.0
/10
Reviewed 2 week(s) ago
no towels, dirty room, receptionist only makes promises but no action, clogged toilet, bad food, dirty swimming pool.
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I***u
icon-origin-TRAVELOKA
7.0
/10
Reviewed 2 week(s) ago
In front of the mall, in front of the Botanical Gardens, it's all good
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that our hotel's excellent location contributed to your convenience during your stay. We are very glad you enjoyed your stay with us. Thank you for your trust, and we hope to welcome you back again in the future. Sincerely, Amarusa Royal Hotel Bogor
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good, friendly staff, comfortable & fun atmosphere and recommended
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you felt comfortable during your stay and enjoyed the atmosphere. Your compliments on the friendly service of our team are very meaningful and will encourage all staff to continue striving for the best service. Thank you for your feedback and we hope to welcome you back again in the future. Sincerely, Amarusa Royal Hotel Bogor
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 3 week(s) ago
The curtains are damaged and untidy, the pillowcases are dirty and have stains, the carpet smells of urine, the TV is not a smart TV, the door is dirty, the AC is not cold even though the temperature is at 18°C and the fan is full.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Your comments regarding the cleanliness of the room, the comfort of the amenities, and the condition of the equipment in the room are of utmost importance to us. We have forwarded your feedback to the relevant team for immediate and comprehensive assessment, improvement, and correction to ensure that the comfort standards we provide meet your expectations. We greatly appreciate your attention to this feedback, as it is crucial to our evaluation and will help us further improve the quality of our services and facilities in the future. We look forward to welcoming you back for an even better stay. Sincerely, Amarusa Royal Hotel Bogor
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A***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
Please pay more attention to cleanliness. I complained about the room being dirty and smelling of cigarette smoke. It turned out I was placed on the smoking floor, and the pillows were dirty and the curtains were torn. In the future, I would like to request that the torn curtains be replaced. When I complained on the second night, I was finally moved to a non-smoking room and was given fruit snacks as an apology.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We apologize for any inconvenience caused by the condition of your room upon arrival. Your feedback regarding cleanliness, the condition of the amenities, and the location of your room is taken very seriously and has been forwarded to the relevant team for evaluation and improvement, including necessary maintenance and replacement of amenities. We apologize for the inconvenience caused by the room change. We are glad that our team was able to assist and resolve the issue quickly at that time. Thank you for your understanding, and we hope to provide you with a better stay on your next visit. Sincerely, Amarusa Royal Hotel Bogor
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Randi S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Thank you for your service Amarossa
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2 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr./Mrs. Randy S., Thank you very much for choosing to stay at Amarusa Royal Hotel and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay. Your feedback is invaluable as well. We continuously strive to evaluate and improve many aspects to ensure you have the best possible experience. We hope to see you again on your next stay. Sincerely, Amarusa Royal Hotel Bogor
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Vidi Y. P.
icon-Leisure
Leisure
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9.6
/10
Reviewed 4 week(s) ago
Strategic location, unique breakfast, including Indomie. Clean rooms, comfortable beds, cool AC, and bathrooms with wet and dry areas. The pool, bar, and gym need maintenance.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. Vidi Y.P., Thank you for your review and compliments. We are delighted to hear that your stay was comfortable. Thank you also for your feedback. We have taken note of it and are working on maintenance and improvements to our facilities to provide an even better stay experience. We hope to welcome you back again in the future. Sincerely, Amarusa Royal Hotel Bogor
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Djudjuk
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
It's good to enjoy the atmosphere of Bogor once in a while, especially when jogging in the Botanical Gardens on Sunday mornings.
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
Dear Mr./Ms. Djudjuk D, Thank you for sharing your experience. We are delighted to know that your stay was a wonderful addition to your enjoyable time in Bogor. We appreciate your review and hope to welcome you back on your next visit. Sincerely, Amarusa Royal Hotel Bogor
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F***n
icon-Staycation
Staycation
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8.5
/10
Reviewed 5 week(s) ago
The location is very strategic, very comfortable for families, close to shopping centers, and the prices are quite affordable. Thank you 😍
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Accommodation's Reply
29 Apr 2026
Dear Valued Guest, Thank you for your review and for choosing us as your accommodation. We are delighted to hear that you enjoyed your stay. Your feedback and compliments are invaluable to us in continuously improving our services. We hope to welcome you back again in the future. Sincerely, Amarusa Royal Hotel Bogor
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Florencia M.
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9.7
/10
Reviewed 5 week(s) ago
The staff are all very helpful... It was a pleasure to stay here.
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
Dear Ms./Mrs. Florencia M., Thank you for your wonderful review. We are delighted to know that our team was able to help make your stay more comfortable and enjoyable. Your compliments mean a lot to us and motivate us to continue striving for the best service. We hope to welcome you back again. Sincerely, Amarusa Royal Hotel Bogor
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Nova D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A hotel with a strategic location and luxury in every corner. It's perfect for a staycation. The price is also very affordable. It's not expensive. The service is very friendly.
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Accommodation's Reply
29 Apr 2026
Dear Ms./Mrs. Nova D, Thank you for your review and compliments. We are delighted to know that you had a memorable stay. Your support encourages our entire team to continue providing the best service, and we hope to welcome you back again soon. Sincerely, Amarusa Royal Hotel Bogor
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Dendy R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It was a pleasure staying at Hotel Amarosa... Good service, comfortable for resting, and quite complete family facilities... Next time I want to come back again.
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1 people find it helpful
Accommodation's Reply
16 Apr 2026
Dear Ms./Mrs. Dendy R., Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay, from the service to the family-friendly amenities. I was also happy to be a part of your comfortable trip. We hope to welcome you back again soon. Sincerely, Amarusa Royal Hotel Bogor
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F***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 7 week(s) ago
During our stay, one elevator was under repair, and our room, room 501, leaked when it rained. We'd notified the front desk, but there was no follow-up.
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1 people find it helpful
Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Thank you for sharing your experience. We sincerely apologize for the elevator repairs and the leak in your room during the rain, which may have disrupted your comfort. The fact that the report was sent to the reception desk without follow-up is unacceptable. We have forwarded this matter to the relevant team to ensure prompt and timely handling of future issues. Thank you for sharing this information; we will use it as a basis for our evaluations to improve the quality of our facilities and services. Sincerely, Amarusa Royal Hotel Bogor
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Safitri R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
When you enter the lobby, it smells musty, not fragrant. The room also doesn't smell good, the swimming pool is a bit smelly, there is no maid so you have to get your own towels.
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1 people find it helpful
Accommodation's Reply
16 Apr 2026
Dear Ms. Safitri, Thank you for your review. We apologize for your unpleasant experience, particularly regarding the odor in the lobby, guest room, and pool area, as well as the service not meeting expectations. Your feedback is something we will immediately evaluate and improve, especially in terms of cleanliness, the quality of the scent in the rooms, and the willingness of our staff to serve guests. We hope to provide a better experience on your next stay. Sincerely, Amarusa Royal Hotel Bogor
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N***r
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
Maybe the breakfast could be improved, it is less varied and not many choices and one more thing is the time to get the key or room card, don't take long, come before 2:00 PM until 2:20 PM, the room is not ready yet, the rest is okay.
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Accommodation's Reply
13 Apr 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience caused, particularly regarding the breakfast options and late check-in. We will address these issues promptly to ensure we provide you with the best possible service. We are pleased to hear that everything went well and hope to welcome you back for an even better experience. Sincerely, Amarusa Royal Hotel Bogor
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 8 week(s) ago
The location is strategic in the middle of Bogor city, but the room is not comfortable because the floor is carpeted so the room smells bad and the carpet is dirty, in the bathroom the faucet is rusty, the bathroom door has rusty glass too. Amenities are basic, the room window is dirty even though the view is good, namely the mountain view. The glass and teapot on the table for coffee are dirty 🥺. Booked for 2 days but after only 1 night I was not comfortable and decided to move. Stayed during fasting yesterday and the menu was not delicious 🥺
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Accommodation's Reply
13 Apr 2026
Dear Valued Guest, Thank you for your review. We apologize for any inconvenience you experienced during your stay, particularly regarding the cleanliness of your room, the condition of the facilities, and the quality of the food menu, which may not have met your expectations. We take this feedback very seriously and will take immediate action to improve these issues. We hope to provide a better experience for your next stay. Sincerely, Amarusa Royal Hotel Bogor
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R***a
icon-origin-TRAVELOKA
5.3
/10
Reviewed 9 week(s) ago
For this price, the hotel is very dirty, messy, the furniture is broken and dirty, the floor is carpeted but it is very dirty, don't ask about the sheets, pillows, and blankets, they are very dirty, lots of stains... Ugly, not recommended, regret it.
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a review. We sincerely apologize that your stay did not meet your expectations, particularly regarding the cleanliness and condition of the room amenities, which certainly did not meet our standards. We have forwarded your feedback to the relevant team for immediate and comprehensive assessment and improvement in both cleanliness and amenities. We understand your disappointment and apologize for the inconvenience. We sincerely hope to have the opportunity to enhance your experience on your next stay. Sincerely, Amarusa Royal Hotel Bogor
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Figita A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 9 week(s) ago
When I entered the room: 1. The room smelled so bad of cigarettes that my children and I sneezed (if I wanted to complain, the process would definitely take a long time). Checking in took a long time. 2. The carpet seemed to have mites because if I stepped on it barefoot, it itched and was felt by me and the children. 3. The pillowcases smelled good but didn't seem to be changed, they smelled of someone's drool, I sat watching TV but was dizzy with the smell of drool on the pillows until I went home with my own pillowcase. 4. On the carpet I found glass, I found shards of broken glass that weren't clean enough. 5. There were minimal tissues for breakfast. The advantage for the valet staff was that they were all very quick. 👍👍👍 Hopefully this can be taken into account again as an evaluation material for the future. That's all and thank you 🙏
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Ms. Figita A, Thank you for your review. We apologize for the inconvenience you experienced, particularly regarding the cigarette smell, the cleanliness of the room, and the substandard amenities. We will investigate this matter immediately with the relevant team to prevent such incidents from happening again. Thank you also for your appreciation of our valet parking team. We will pass this on to them as encouragement. We hope to welcome you back again with a better experience. Sincerely, Amaroossa Royal Bogor Hotel
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Andrie W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
I stayed at this hotel for a one-night staycation. During my visit, I noticed that only one lift was operational while the other was under repair. My room faced the main road, and the sound of passing vehicles was quite noticeable, which caused some disturbance. Breakfast service caught my attention the most. The staff seemed less attentive to refilling food items, and although one staff member was moving back and forth between the kitchen and the buffet, the way tasks were managed could be improved. The parking area is limited, but I appreciated that the staff managed it efficiently, ensuring guests were accommodated smoothly.
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Accommodation's Reply
31 Mar 2026
Dear Mr/Mrs Andrie W, Thank you for your feedback. We apologize for the inconvenience regarding the lift, room noise, and breakfast service that was not yet optimal. This will be our focus for improvement. We also appreciate your kind note about our team’s assistance with parking. We hope to welcome you again with a better experience. Warm regards, Amaroossa Royal Hotel Bogor
Number of reviews per page
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