SA
Silvi A. R.
9.6
/10
Reviewed 5 week(s) ago
When there is an event at night, the sound of music really disturbs the comfort in the room.
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Accommodation's Reply
07 Sep 2026
Dear Sylvie A.R., Greetings from Royal Batu Hotel & Villas. Thank you very much for choosing Royal Batu Hotel & Villas and for taking the time to write a review for us. We apologize for the inconvenience caused by the audio system malfunction during your stay. We are working to resolve this issue and have notified the relevant department. We apologize again for any inconvenience caused during your stay and we will do our best to provide you with the best service in the future. Thank you very much. Sincerely, Berta (E-commerce and Reservations)
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