Dear Valued Guest, Warmest regards, Amaris Hotel Thamrin City Thank you for taking the time to share your feedback. While I hope you had a better experience during your recent visit, it is feedback that we learn from and improve. We work hard to deliver a great experience to our guests, and in this case, we clearly fell short. If you give us the opportunity to earn your trust again, I assure you that we will do our utmost to deliver the same great hotel experience that so many of our guests have enjoyed. Sincerely, Rudiyanto | Hotel Manager