Dear Sir/Madam, Warm greetings from Hotel Amaris Thamrin City. Thank you for taking the time to share your feedback. While I wish you had a better experience on your recent visit, it is from feedback like this that we learn and use it to improve. We work hard to provide an exceptional guest experience, and in this case, it was clear that we fell short. If you give us the opportunity to earn your trust again, I assure you that we will do our best to provide you with the same excellent hotel experience that many of our guests have grown to love. Sincerely, Rudiyanto | Hotel Manager.