Dear valued guest, Thank you for taking the time to share your feedback and choosing favehotel Manahan Solo as your accommodation. We greatly appreciate every feedback we receive, as it serves as a foundation for our continuous improvement and service delivery. We sincerely apologize for any inconvenience you experienced during your stay at our hotel, particularly regarding the room that did not match your reservation, the cleanliness of the room and bed linens, the soap that was not refilled, the irregular parking access and the less than optimal valet service. We understand that your stay was far from satisfactory, and this is a serious concern for management. We are currently conducting a thorough evaluation of the relevant teams, including Housekeeping, Front Office, and Security, to ensure a similar incident does not recur. Regarding the parking area across the street from the hotel, we recognize that this can cause inconvenience. Therefore, we will continue to improve coordination and valet services to ensure a safer and more comfortable parking and crossing process for guests. Once again, we apologize for this less than satisfactory experience. We sincerely hope that if you allow us the opportunity to welcome you back in the future, we can offer you even better service. Sincerely, Khuswatus Solikhin, Hotel Manager
