Dear Mr./Ms. A*H, Thank you very much for your stay at Sigmalai Hotel Santikata and for providing a detailed review and rating through Traveloka. We sincerely apologize for the inconvenience caused by the damage to some of the amenities in your room, such as the broken safe, insufficient power outlets, and the lack of carpet and shelves in the bathroom. We are also sorry that our staff could not assist you immediately upon arrival with a large amount of luggage. Please note that mini-fridges are only available in Deluxe rooms and above. We have forwarded your valuable feedback regarding the room amenities and the lobby luggage storage service to our operations and technical teams, and we will promptly improve, evaluate, and develop these services. If you have any further suggestions for future services, please contact us. We appreciate your valuable feedback and hope to welcome you again with even better services and amenities. Thank you, General Manager, Sigmalai Hotel Santikata