Dear Mr. Franciscus, Sincerely, from 88 Mangka Besar Hotel, Jakarta. Thank you for staying at 88 Mangka Besar Hotel, Jakarta, and we greatly appreciate you taking the time to write a review about our hotel. On behalf of the management of 88 Mangka Besar Hotel, Jakarta, we apologize for any inconvenience caused by the service not meeting your expectations, which may have made you feel uncomfortable during your stay. We have received your feedback and will use it to improve and develop our services in the future. We hope this will not hinder your future stays, and we look forward to your next visit to 88 Mangka Besar Hotel, Jakarta. We wish you and your family good health. Sincerely, Isabella Verang, Hotel Manager