Palace Hotel Cipanas

Explore Palace Hotel Cipanas

Overall Ratings & Reviews Palace Hotel Cipanas

Traveloka (5,862)
Other sources (20)
8.3
Very Good
From 5,862 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about Palace Hotel Cipanas
All
Staff Friendliness (103)
Bedroom (87)
Bathroom (86)
Hotel Area (86)
Room Space (84)
Variety (79)
Ambiance (78)
Family Friendly (76)
Taste (76)
Accessibility (75)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Palace Hotel Cipanas

Number of reviews per page
20
40
Customer reviews
Profile Picture
Hari S. A. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 day(s) ago
The room and bathroom are large and clean, the staff are friendly, the location is close to the presidential palace
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Nov 2025
Dear valued guest, Good afternoon, Mr. Hari S. A. S. Thank you very much for your review. We are very glad that you were impressed with our spacious and clean room and bathroom, as well as the friendly service from our staff. Our location near the Cipanas Presidential Palace is also an advantage for many guests. We hope that this wonderful experience will make you want to come back to stay at Palace Hotel Cipanas again. Best regards, Palace Hotel Cipanas Management
Translated by Google Icon
See original
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 day(s) ago
friendly staff, delicious food, easy to find food around the hotel
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Nov 2025
Dear valued guest, Good afternoon, Ms. ke*a. Thank you very much for your review. We are very pleased to know that you were satisfied with the friendliness of our staff and enjoyed the food. The location of the hotel, surrounded by a variety of restaurants, is a great value for all guests. We hope that this great experience will make you come back to stay at Palace Chipanas Hotel again. Best regards, Palace Chipanas Hotel Management
Translated by Google Icon
See original
N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
Hotel staff are friendly, helpful, food is varied, comfortable
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Good afternoon, Ms. N*n. Thank you very much for your positive review. We are very glad that you were impressed with our friendly and helpful staff and the variety of food we offer. We hope that this wonderful experience will make you return to stay at Palace Cipanas Hotel again. Best regards, Palace Cipanas Hotel Management
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The hotel is close to the city center, the room is spacious, there is cold water, there is hot water, people say it's scary, but yesterday it wasn't scary at all, it was cozy, the elevator is small and the breakfast is quite good.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Good evening. G*t Thank you for your review. We are delighted to know that your location near the city center, spacious rooms and complete amenities such as hot and cold water made you feel comfortable. We are relieved to know that you continued to have a good experience. Your comments on the size of the elevator and breakfast will be taken into consideration. We hope that you will return to stay at the Palace Hotel Chipanas again. Best regards, Palace Hotel Chipanas Management
Translated by Google Icon
See original
R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The hotel staff was friendly, and check-in was smooth and fast.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Good afternoon, Ladies/Gentlemen. R*y, Thank you for your positive review. We are pleased to know that the check-in process was quick and smooth, and that you were satisfied with the friendliness of our staff. Guest comfort and excellent service are always our top priorities at Palace Cipanas Hotel. We hope that your next visit will be an even more memorable experience. Best regards, Palace Cipanas Hotel Management
Translated by Google Icon
See original
G***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Niceeeeeeeee gooddddd the place is nice the food is okay delicious... the place is nice but the staff is friendly
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear G*h, our valued guest, Thank you for your wonderful review. We are glad you enjoyed the relaxing atmosphere, delicious food, and friendly service at Cipanas. We look forward to welcoming you back for another enjoyable stay.
Translated by Google Icon
See original
Cicilia
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean, child-friendly too. Breakfast food also has a lot of delicious and okay variations.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Good evening Ms. Cecilia, Thank you very much for your positive review. We are very pleased that you were impressed with the cleanliness of the hotel, the child-friendly atmosphere and the variety of breakfast at Palace Hotel Cipanas. We hope that this wonderful experience will make you and your family want to come back to stay with us again. Best regards, Palace Hotel Cipanas Management
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 4 week(s) ago
The staffs are friendly. The bed sheed is old and has many stains, also the sofa.
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Good afternoon. We apologize for the inconvenience and thank you for your review and satisfaction with our staff's service. We apologize for any inconvenience regarding the condition of the mattress and sofa in your room. Your opinion is very important to us and we will follow up immediately to ensure that the quality of the room amenities continues to meet the comfort standards of guests at Palace Cipanas Hotel. Best regards, Palace Cipanas Hotel Management
Translated by Google Icon
See original
R***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
hotel with lots for events
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear valued guest, Good afternoon. R*M Thank you for your review. Palace Cipanas Hotel is certainly a trusted venue for various events, from parties, seminars to weddings. We always try to create a balanced atmosphere so that both event guests and vacation guests feel comfortable. Your comments will be taken into consideration to improve our services in the future. Best regards, Palace Cipanas Hotel Management
Translated by Google Icon
See original
H***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good place, really comfortable.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Good evening Mr. H*y, Thank you very much for your heartwarming review. We are so glad that you found us comfortable and impressed with the atmosphere at Palace Cipanas Hotel. Our team is dedicated to providing the best possible experience for all guests, from the comfort of our rooms, to our friendly service, to the cool atmosphere of Cipanas that makes you feel right at home. We sincerely hope to welcome you back to enjoy some quality time with your family or loved ones at Palace Cipanas Hotel. Sincerely, Palace Cipanas Hotel Management
Translated by Google Icon
See original
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Actually I have often stayed here because of the good service and the hotel makes me calm. But just yesterday I was disappointed because it turned out to be with guests who were having a gathering, at night they were really noisy even though I had complained & they had been reprimanded but they were still noisy & made me very uncomfortable, my husband & I intended to rest because we were from Jakarta so it was useless not being able to sleep. especially when having breakfast as a regular guest mixed with people gathering it was very uncomfortable & felt like eating at the market, very crowded and had to queue. even though if there were no people gathering it was very comfortable. please for the next time those who have gathering events are separated from regular guests to maintain the comfort of regular guests. because this is a star hotel class, not a villa. thank you
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Good afternoon. I would like to thank you for choosing Palace Cipanas Hotel as your accommodation. We apologize for the inconvenience caused by group guests and the unfavorable breakfast atmosphere. We sincerely appreciate your feedback and this will be a major concern for the management to improve our management between regular and group guests in the future to ensure that all guests receive the utmost comfort. Best regards, Palace Cipanas Hotel Management
Translated by Google Icon
See original
bagus i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is old but nice and the service is good.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear guest, Good morning, Mr. Bagus I. Thank you for your review! We are delighted to hear that you enjoyed your stay at Palace Hotel Cipanas. Although our hotel is an older building, we always strive to maintain comfort and provide the best service for each guest. We hope to welcome you back for a more pleasant experience on your next visit. Best regards, Palace Hotel Cipanas Management
Translated by Google Icon
See original
carmin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
still not enough to explore...too short
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Sep 2025
Dear guest, Good afternoon Mr. Carmin. Thank you for your review. We greatly appreciate your feedback. We apologize if this visit was too short to truly explore all the facilities and beauty available at Palace Hotel Cipanas. We hope that on your next visit you can enjoy more experiences, from the comfort of the room, culinary delights, to the fresh and calming natural surroundings. Until next time, we are ready to welcome you with the best service. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
good service...comfortable and clean
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear guest, Good afternoon, Ms. W*i. Thank you for your positive review! We are pleased to hear that you enjoyed the service and cleanliness at Palace Hotel Cipanas. We will continue to strive to maintain the quality of our services to ensure you always have the best experience. We look forward to welcoming you back. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
Khairun N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The staff is friendly, the building is quite clean, but some of the facilities are a bit under-maintained, for example, the playground area, where the mats are worn out. But so far so good for the price.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Guest, Good afternoon, Mr./Mrs. Khairun N. Thank you for your review and feedback. We are pleased to hear that the staff's friendliness and the hotel's cleanliness have left a positive impression. Regarding the facilities that are considered poorly maintained, especially the playground area, this feedback is very valuable for us to immediately make improvements. We hope your next visit will be more enjoyable. We look forward to welcoming you back to Palace Hotel Cipanas. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
G***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
a pleasant experience,
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Sep 2025
Dear guest, Good morning, Mr./Ms. G*ke. Thank you for choosing Palace Hotel Cipanas and taking the time to share your review. We are delighted to know that you had a pleasant experience during your stay with us. Guest satisfaction is our top priority, and we look forward to welcoming you back to Palace Hotel Cipanas on your next visit. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
juniyanto i. p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
First impression, the staff was very friendly and responsive in serving us, the check-in process was smooth and very informative, the room was clean, all the facilities were complete, we slept soundly until morning, the breakfast was quite complete with a bright morning atmosphere, you could say we enjoyed our holiday at this hotel, thank you.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear guest, Good afternoon Mr. juniyanto i. P. Thank you very much for your excellent review 😊 We are very happy to hear that you had a pleasant experience starting from the check-in process, staff service, room cleanliness, to breakfast. Guest satisfaction and comfort are our top priorities, and positive feedback like this is a great motivation for the entire Palace Hotel Cipanas team. We look forward to welcoming you back for a more memorable vacation. Sincerely, Palace Hotel Cipanas Management.
Translated by Google Icon
See original
V***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Friendly hotel staff, delicious food
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2025
Dear Guest, Good afternoon, Mr./Ms. V*a. Thank you very much for your positive review. We are very pleased to know that you were satisfied with the friendliness of our staff and enjoyed the dishes provided. Feedback like this motivates us to continue providing the best service. We look forward to welcoming you back to Palace Hotel Cipanas. Sincerely, Palace Hotel Cipanas Management,
Translated by Google Icon
See original
C***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
It's really nice and clean, the pool is a bit dirty but it's well maintained.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2025
Dear Guest, Good afternoon Mr/Ms C*a. Thank you for your review. We are pleased to hear that you found our pool clean and well-maintained. Your feedback regarding pool cleanliness will be our focus so we can continue to improve our guests' comfort. We look forward to welcoming you back to Palace Hotel Cipanas. Sincerely, Palace Hotel Cipanas Management,
Translated by Google Icon
See original
Ubay A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Staying here many times is very satisfying and enjoyable... Keep improving, okay...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Sep 2025
Dear Guest, Good afternoon, Mr./Mrs. Ubay A. Thank you for your trust in choosing our hotel repeatedly. We are very pleased to know that every time you stay, you have always been satisfied and enjoyable. We also greatly appreciate your input to continuously improve the quality, and it motivates us to provide the best service. See you again on your next visit. Sincerely, Management of Palace Hotel Cipanas,
Translated by Google Icon
See original
Number of reviews per page
20
40