Overall Ratings & Reviews Serela Waringin

Traveloka (8,291)
Other sources (18)
8.0
Very Good
From 8,291 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.8

Meal

7.5

Location

8.0

Service and Facilites

7.9

People often mention about Serela Waringin
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Bedroom (60)
Bathroom (45)
Distance to City Center (39)
Staff Friendliness (38)
Ambiance (38)
Soundproof (34)
Surroundings (31)
Accessibility (28)
Variety (25)
Taste (23)
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Traveler Reviews Serela Waringin

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40
Customer reviews
M***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 2 day(s) ago
Hopefully, in the future, the issues of bathroom waste and breakfast food will improve. Best of luck.
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R***y
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Business
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6.8
/10
Reviewed 1 week(s) ago
Dirty sheets, broken shower hanger, small water, not hot.
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Hafez H.
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Leisure
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8.5
/10
Reviewed 1 week(s) ago
Friendly and helpful staff, clean rooms.
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j***i
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Staycation
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9.0
/10
Reviewed 2 week(s) ago
The overall quality of the facilities is good, except for a slight drawback in the bathroom, where the water is a bit difficult to drain. Hopefully, the TV will be replaced with an Android TV soon to keep up with the times.
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1 people find it helpful
Novia H.
icon-Staycation
Staycation
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9.1
/10
Reviewed 2 week(s) ago
The location is very strategic near the city center and culinary spots of Bandung.
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N***a
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Staycation
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6.2
/10
Reviewed 3 week(s) ago
Hi, I wrote this review so that it can change for the better 😊. The staff is friendly, the hotel lobby is comfortable and fragrant, the lobby is also safe and clean, but sorry for the room I give 2 out of 5. The value of 2 is only for the room according to the request and has a water heater. The rest, sorry, the room should be "renovated". Found a lot of baby cockroaches because the wood is rotten, the cleanliness of the mattress is also time to be replaced with a new one, there are lots of black mold spots due to humidity in the bathroom, lots of "crust" under the sink. It's a shame because the location is strategically close to the mall, food street, and station. 🥺 I hope the management reads my review, because I seriously state that this hotel is time for renovation. Because people who want to go to the hotel want to rest comfortably. I hope my review helps. Thank you.
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3 people find it helpful
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Mohamad A. R.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 6 week(s) ago
Price 450K/night, room size 15 square, very cramped, TV is not functioning properly...
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1 people find it helpful
B***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly, kind. Clean rooms. Safe, comfortable.
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Muhammad R.
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
Excellent service!! Modern design, comfort, and strategic location.
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S***a
icon-origin-TRAVELOKA
5.7
/10
Reviewed 8 week(s) ago
The room was dirty, there was hair on the pillowcase, I don't know if it was changed or not, there were lots of small cockroaches in the room, I didn't check in and immediately checked out after seeing the room. Hopefully, the cleanliness will be maintained next time, the location is strategic, but the cleanliness is still very lacking.
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1 people find it helpful
S***i
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Leisure
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8.3
/10
Reviewed 8 week(s) ago
Friendly staff and easy access... and very close to Paskal Mall. However, the bathroom was too small, and a small cockroach crawled into the bedroom from the bathroom.
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1 people find it helpful
F***n
icon-Leisure
Leisure
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8.0
/10
Reviewed 8 week(s) ago
There were some cockroaches in the room, but the service was good.
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1 people find it helpful
N***A
icon-origin-TRAVELOKA
5.6
/10
Reviewed 10 week(s) ago
The AC wasn't cold, the towels given were tattered, the door was hard to open, and it was surprising that there wasn't even WiFi.
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D***i
icon-Leisure
Leisure
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8.8
/10
Reviewed 12 week(s) ago
Strategic location, clean rooms, good room facilities
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2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The staff is friendly, the hotel is comfortable, clean, the rooms are also comfortable.
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Not bad, close to Paskal 23 so just walk
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f***r
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Staycation
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10.0
/10
Reviewed 19 week(s) ago
The Wi-Fi doesn't reach the 5th floor.
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1 people find it helpful
Verified Traveler
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Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 20 week(s) ago
The main problem is that the AC isn't cooling enough, making it stuffy when you sleep. I've called a technician three times, but it still doesn't cool. Please fix this and check every room regularly. Thank you.
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3 people find it helpful
sarah k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
location nearby paskal food market good choise
3 people find it helpful
Kasih D. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.1
/10
Reviewed 22 week(s) ago
I contacted the hotel long before my stay and informed them that I had booked two rooms but requested a single floor. However, when I checked in, they told me there was no single-floor request, resulting in my and my children's rooms being on different floors. This could be a concern for the FO team. If any guest notes can be entered into the system, they can be recorded by the FO staff in charge during check-in. The water heater wasn't working properly. There was no hot water. I don't know if they were using the heat pump when I used it or if it was actually malfunctioning. However, the FO team should have communicated this to the guests in advance if there were any issues. The room furniture was also dusty, and the cleanliness of the HK could be improved. Overall, everything else was quite good, including the friendliness of the staff and the breakfast which was quite good.
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4 people find it helpful
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