8.9
Very Good
From 4,838 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.0

Location

9.0

Service and Facilites

9.0

People often mention about Golden Palace Hotel Lombok
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Taste (303)
Variety (300)
In-house Restaurant (297)
In-room Dining (290)
Price (283)
Room Space (205)
Staff Friendliness (203)
Distance to City Center (200)
Bedroom (199)
Ambiance (198)
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Traveler Reviews Golden Palace Hotel Lombok

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Customer reviews
K***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
safe and quiet, I like the gym and swimming pool and I like the atmosphere
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E***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 day(s) ago
I booked a room with a bathtub on Traveloka, but when I checked in I was given a room without a bathtub, when I asked the receptionist she said that was true and gave many reasons, I also felt like I booked a big bed but got a small one, I asked to move rooms but the reason was full, even though the parking lot was empty and the hotel looked very quiet, I paid almost 700 thousand even though I was given a room that was not suitable, I intended to stay there so I could see the city view but instead I got a roof view, I was really disappointed
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Accommodation's Reply
12 Jun 2025
Dear Mr./Mrs. E*a. Warmest Greetings from Golden Palace Hotel Lombok . It was a pleasure to serve you. We apologize for the inconvenience you experienced. We will strive to improve our service to prevent similar incidents from happening again. Your review has been shared with the hotel team as an important way to understand how we can continue to provide exceptional experiences. On behalf of the entire hotel team, we would like to thank you for sharing your most memorable experience with us during your stay at Golden Palace Hotel Lombok. We greatly appreciate you taking the time to share your review. We look forward to welcoming you back. Have a great day! . Warm Regards, Reeza Pahlevie. Director of Operation.  .
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I***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The food is delicious, the menu is quite complete, the cleanliness of the room and hotel area is also good. Thank you.
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B***n
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Leisure
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10.0
/10
Reviewed 6 day(s) ago
Everything was as expected.
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Marta N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very comfortable atmosphere, complete facilities, and a good restaurant
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Ikhwan A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
friendly staff with the best service
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Finda M.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Ambiance/Facilities: peaceful ambiance, quite complete facilities Food: limited variety but tasted good Staff Assistance: friendly and helpful staff Highlights: pretty sunset at the rooftop 🌅🧡 Price: value for money Location: quite strategic, easy to find food around the hotel
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Recommended.. Friendly staff, clean room..
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L***L
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Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Fix and check on guests who have not eaten with the available food supplies, guests are still there, the food has run out. If the service and others are good.👍
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T***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The service is good, the food is very varied and plentiful, and the taste is also delicious.
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E***i
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the food is delicious.
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M***o
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice place, friendly staff. Nice and big room. Nice taste food.
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Yudha A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is clean, comfortable, the breakfast menu is complete and delicious.
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s***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
friendly service and delicious food
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Samsul B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Have stayed here twice and access is close to the city center
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Accommodation's Reply
19 May 2025
Dear Mr./Mrs. Samsul B. Warmest Greetings from Golden Palace Hotel Lombok . It was a pleasure to serve you. On behalf of the entire hotel team, we would like to thank you for sharing your most memorable experience with us during your stay at Golden Palace Hotel Lombok. We are always excited to hear positive reviews, especially when they come from those who matter most – you. Your review has been shared with the hotel team as an important way to understand how we can continue to provide exceptional experiences. We greatly appreciate you taking the time to share your review. We look forward to welcoming you back. Have a great day! . Warm Regards, Reeza Pahlevie. Director of Operation.
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B***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Close to malls & culinary, the breakfast is delicious & has lots of variations, if you go to Mataram you have to stay here
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Accommodation's Reply
19 May 2025
Dear Mr./Mrs. B*u. Warmest Greetings from Golden Palace Hotel Lombok . It was a pleasure to serve you. On behalf of the entire hotel team, we would like to thank you for sharing your most memorable experience with us during your stay at Golden Palace Hotel Lombok. We are always excited to hear positive reviews, especially when they come from those who matter most – you. Your review has been shared with the hotel team as an important way to understand how we can continue to provide exceptional experiences. We greatly appreciate you taking the time to share your review. We look forward to welcoming you back. Have a wonderful day! . Warm Regards, Reeza Pahlevie. Director of Operation.
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M***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Everything is ok, but using warm water for coffee is all broken. I ordered two rooms, one online and one offline, both of them can't be used. And I ordered one bad one and was given two bad ones, but I insisted on not wanting 2 bad ones.
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Accommodation's Reply
19 May 2025
Dear Mr./Mrs. M*a. Warmest Greetings from Golden Palace Hotel Lombok . It was a pleasure to serve you. On behalf of the entire hotel team, we would like to thank you for sharing your most memorable experience with us during your stay at Golden Palace Hotel Lombok. We are always excited to hear positive reviews, especially when they come from those who matter most – you. Your review has been shared with the hotel team as an important way to understand how we can continue to provide exceptional experiences. We greatly appreciate you taking the time to share your review. We look forward to welcoming you back. Have a wonderful day! . Warm Regards, Reeza Pahlevie. Director of Operation.
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l***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is nice, it is also in the city center, the rooms are clean, the breakfast is delicious and quite varied, especially the fried rice is delicious.
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Accommodation's Reply
19 May 2025
Dear Mr./Mrs. I*y. Warmest Greetings from Golden Palace Hotel Lombok . It was a pleasure to serve you. On behalf of the entire hotel team, we would like to thank you for sharing your most memorable experience with us during your stay at Golden Palace Hotel Lombok. We are always excited to hear positive reviews, especially when they come from those who matter most – you. Your review has been shared with the hotel team as an important way to understand how we can continue to provide exceptional experiences. We greatly appreciate you taking the time to share your review. We look forward to welcoming you back. Have a wonderful day! . Warm Regards, Reeza Pahlevie. Director of Operation.
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Husnan J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Goldenbpalace the right hotel to stay
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Accommodation's Reply
19 May 2025
Dear Mr./Mrs. Husnan J. Warmest Greetings from Golden Palace Hotel Lombok . It was a pleasure to serve you. On behalf of the entire hotel team, we would like to thank you for sharing your most memorable experience with us during your stay at Golden Palace Hotel Lombok. We are always excited to hear positive reviews, especially when they come from those who matter most – you. Your review has been shared with the hotel team as an important way to understand how we can continue to provide exceptional experiences. We greatly appreciate you taking the time to share your review. We look forward to welcoming you back. Have a great day! . Warm Regards, Reeza Pahlevie. Director of Operation.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Swimming pool was big enough and had a good view at the rooftop. The TV was broken when we checked in and was replaced the next day. The reception had good service and quick response when we booked at the last minute. She asked me to send by WhatsApp for registration and confirmation for our room booking.
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Accommodation's Reply
19 May 2025
Dear Mr./Mrs. S*a. Warmest Greetings from Golden Palace Hotel Lombok . It was a pleasure to serve you. On behalf of the entire hotel team, we would like to thank you for sharing your most memorable experience with us during your stay at Golden Palace Hotel Lombok. We are always excited to hear positive reviews, especially when they come from those who matter most – you. Your review has been shared with the hotel team as an important way to understand how we can continue to provide exceptional experiences. We greatly appreciate you taking the time to share your review. We look forward to welcoming you back. Have a wonderful day! . Warm Regards, Reeza Pahlevie. Director of Operation.
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Number of reviews per page
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