Dear Ms. Y***a,
Thank you for choosing Emersia once again, it truly means a lot to us to have loyal guests like you.
We’re happy to hear that you found the room comfortable and enjoyed the birthday cake, even if it arrived a bit late. Your kind words about the check-in process, room rate, and our food are much appreciated.
We sincerely apologize for the temporary issues with the pool and food variety, and we’ve taken note of your feedback to help us improve. Your input is valuable in our ongoing efforts to maintain the quality of our facilities and services.
We hope to welcome you back soon for a stay that exceeds your expectations.
Warm regards,
Budi Rahman
Managing Director
Emersia Group