We are a small family with 2 children aged 3 and 6, mineral water is not provided, we are told to get it ourselves, we have been here from childhood to old age, drinking water is like this, we are told to get it ourselves, we have asked for a cold AC, we were given a room with an AC that doesn't feel cold, we asked to move rooms, the AC feels cold, the food menu is minimal and the puedes are sooo bad I can't enjoy it