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8.2
Very Good
From 10,175 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
8.1
Meal
8.1
Location
8.3
Service and Facilites
8.1
People often mention about Horison Sagita Balikpapan
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Distance to City Center (92)
Ambiance (84)
Bedroom (81)
Bathroom (78)
Room Space (75)
Accessibility (69)
Staff Friendliness (65)
Taste (63)
Surroundings (60)
Variety (57)
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Traveler Reviews Horison Sagita Balikpapan
Number of reviews per page
20
40
Customer reviews
I***y
9.3
/10
Reviewed 18 hour(s) ago
Improve the condition of the bathroom
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Ks
Kiki s.
Leisure
8.5
/10
Reviewed 7 day(s) ago
Staying in the Roseland suite is very pleasant, spacious, suitable for bringing family, the kids also like the room decoration, the swimming pool is also quite good, as is the breakfast menu. The downside is that the water in the sink can't be stopped continuously and the AC can't be turned off. Apart from that, it's okay, at night we can walk around near the hotel, there are lots of various foods so we don't have to worry about finding a place to eat.
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A
Adelien
Staycation
8.5
/10
Reviewed 1 week(s) ago
I often stay at this hotel when I have the opportunity to go to Balikpapan. The main reason is because of the strategic location and comfort, but input for Sagita is to refresh the interior and equipment in the room such as the dirty garden and the unpleasant smell in the bathroom area. And hopefully in the future they can add Netflix or smart TV facilities in each room. Overall, it is quite recommended 👌
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, regarding your dissatisfaction during your stay at our hotel, I, as the management of Horison Sagita Balikpapan, apologize for the inconvenience you experienced. Thank you for your input and comments, we will make better changes so that this does not happen in the future and also for other guests. If you are willing to stay with us again, we are ready to help and do not hesitate to contact us. We look forward to your next arrival at our hotel. Thank you. Warm regards, Jemmy. (General Manager)
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d
darsono
9.7
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, but the check-in process takes quite a while.
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, regarding your dissatisfaction during your stay at our hotel, I, as the management of Horison Sagita Balikpapan, apologize for the inconvenience you experienced. Thank you for your input and comments, we will make better changes so that this does not happen in the future and also for other guests. If you are willing to stay with us again, we are ready to help and do not hesitate to contact us. We look forward to your next arrival at our hotel. Thank you. Warm regards, Jemmy. (General Manager)
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N
Nersy
Leisure
9.1
/10
Reviewed 2 week(s) ago
The location is very strategic, close to everywhere, the hotel staff is friendly, the room is spacious and clean, comfortable, only the bathroom door can't be closed properly. The food is quite varied and delicious 👍👍
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, regarding your dissatisfaction during your stay at our hotel, I, as the management of Horison Sagita Balikpapan, apologize for the inconvenience you experienced. Thank you for your input and comments, we will make better changes so that this does not happen in the future and also for other guests. If you are willing to stay with us again, we are ready to help and do not hesitate to contact us. We look forward to your next arrival at our hotel. Thank you. Warm regards, Jemmy. (General Manager)
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L***i
6.8
/10
Reviewed 3 week(s) ago
It could have been better. The first room's exhaust was damaged, and the room was hot. The repairs were slow. We had to chat on WhatsApp and Instagram first. We waited until midnight before moving it.
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, In response to your dissatisfaction regarding the above matter while staying at our hotel, I, on behalf of the management of Horison Sagita Balikpapan, would like to sincerely apologize for this matter, and we would like to thank you for your suggestions/input. We are currently making gradual improvements and rejuvenations. We are doing this of course to ensure the comfort of our guests. If you are still interested in staying at our hotel, we hope we can assist you and we are ready to be contacted again. We look forward to your return. Thank you. Warm regards, Jemmy. (General Manager)
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Y***a
Staycation
8.2
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, helpful and helpful.
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Accommodation's Reply
22 Sep 2025
Dear Respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay. We are happy for the satisfaction and comfort you felt when staying at our hotel. We hope we can continue to maintain and improve our services. We also hope that you will make our hotel a comfortable place to stay when you are on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm regards, Jemmy. (General Manager)
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D***y
8.4
/10
Reviewed 3 week(s) ago
Good and friendly service when checking in and at the hotel
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Accommodation's Reply
22 Sep 2025
Dear Respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay. We are happy for the satisfaction and comfort you felt when staying at our hotel. We hope we can continue to maintain and improve our services. We also hope that you will make our hotel a comfortable place to stay when you are on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm regards, Jemmy. (General Manager)
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hp
henok p.
Leisure
10.0
/10
Reviewed 3 week(s) ago
Clean, comfortable, good service
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1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay. We are happy for the satisfaction and comfort you felt when staying at our hotel. We hope we can continue to maintain and improve our services. We also hope that you will make our hotel a comfortable place to stay when you are on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm regards, Jemmy. (General Manager)
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D***y
Staycation
8.9
/10
Reviewed 4 week(s) ago
the bathroom is a bit dirty in my opinion
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, regarding your dissatisfaction during your stay at our hotel, I, as the management of Horison Sagita Balikpapan, apologize for the inconvenience you experienced. Thank you for your input and comments, we will make better changes so that this does not happen in the future and also for other guests. If you are willing to stay with us again, we are ready to help and do not hesitate to contact us. We look forward to your next arrival at our hotel. Thank you. Warm regards, Jemmy. (General Manager)
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MF
Masyhari F. A.
Business
8.9
/10
Reviewed 4 week(s) ago
Perhaps because this is an old hotel, it's needed a lot of renovations. Only one elevator works, and even then, the door takes a long time to close.
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, regarding your dissatisfaction during your stay at our hotel, I, as the management of Horison Sagita Balikpapan, apologize for the inconvenience you experienced. Thank you for your input and comments, we will make better changes so that this does not happen in the future and also for other guests. If you are willing to stay with us again, we are ready to help and do not hesitate to contact us. We look forward to your next arrival at our hotel. Thank you. Warm regards, Jemmy. (General Manager)
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A***p
8.3
/10
Reviewed 4 week(s) ago
When checking out, the customer service was a bit curt (unfriendly). When leaving the hotel room, there was a puddle of water in front of the hotel door, and when I wanted to boil water using the water heater (kettle), there were still instant noodles left from the previous guest... please improve the cleanliness...
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r***a
Staycation
8.6
/10
Reviewed 4 week(s) ago
The staff was very friendly, but I was immediately given a smoking room even though I didn't ask for it or choose one. The food in the restaurant was delicious, but the room had an unpleasant odor. Please fix this.
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, regarding your dissatisfaction during your stay at our hotel, I, as the management of Horison Sagita Balikpapan, apologize for the inconvenience you experienced. Thank you for your input and comments, we will make better changes so that this does not happen in the future and also for other guests. If you are willing to stay with us again, we are ready to help and do not hesitate to contact us. We look forward to your next arrival at our hotel. Thank you. Warm regards, Jemmy. (General Manager)
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ZA
Zuli A. B.
Business
9.1
/10
Reviewed 5 week(s) ago
Not bad for a rest, comfortable and quiet, friendly staff, thank you
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1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay. We are happy for the satisfaction and comfort you felt when staying at our hotel. We hope we can continue to maintain and improve our services. We also hope that you will make our hotel a comfortable place to stay when you are on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm regards, Jemmy. (General Manager)
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m***n
7.2
/10
Reviewed 5 week(s) ago
hot water is not working optimally...
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1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, regarding your dissatisfaction during your stay at our hotel, I, as the management of Horison Sagita Balikpapan, apologize for the inconvenience you experienced. Thank you for your input and comments, we will make better changes so that this does not happen in the future and also for other guests. If you are willing to stay with us again, we are ready to help and do not hesitate to contact us. We look forward to your next arrival at our hotel. Thank you. Warm regards, Jemmy. (General Manager)
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H***u
10.0
/10
Reviewed 6 week(s) ago
Very good service, easy to find area.
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1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay. We are happy for the satisfaction and comfort you felt when staying at our hotel. We hope we can continue to maintain and improve our services. We also hope that you will make our hotel a comfortable place to stay when you are on vacation or visiting Balikpapan. We hope to see you again soon. Thank you. Warm regards, Jemmy. (General Manager)
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S***g
5.8
/10
Reviewed 7 week(s) ago
The room was old, the same as when I stayed over 10 years ago under Sagitta. The bathroom needed work, the towels were old, the shower tap was broken, and the water was brown. The worst part was the pillows stink. And this is a Junior Suite.
Trying to be as professional as possible here, please fix this for your ‘future’.
2 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, In response to your dissatisfaction regarding the above matter while staying at our hotel, I, on behalf of the management of Horison Sagita Balikpapan, would like to sincerely apologize for this matter, and we would like to thank you for your suggestions/input. We are currently making gradual improvements and rejuvenations. We are doing this of course to ensure the comfort of our guests. If you are still interested in staying at our hotel, we hope we can assist you and we are ready to be contacted again. We look forward to your return. Thank you. Warm regards, Jemmy. (General Manager)
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S***h
5.4
/10
Reviewed 7 week(s) ago
very bad stains sda from 4 o'clock
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, In response to your dissatisfaction regarding the above matter while staying at our hotel, I, on behalf of the management of Horison Sagita Balikpapan, would like to sincerely apologize for this matter, and we would like to thank you for your suggestions/input. We are currently making gradual improvements and rejuvenations. We are doing this of course to ensure the comfort of our guests. If you are still interested in staying at our hotel, we hope we can assist you and we are ready to be contacted again. We look forward to your return. Thank you. Warm regards, Jemmy. (General Manager)
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V***a
6.3
/10
Reviewed 7 week(s) ago
The toilet is dirty… The toilet makes a noise when the faucet is running, which really disturbs my rest, even though I asked for a clean room… Please fix the hotel, especially since the toilet is really dirty. Thanks!
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Accommodation's Reply
19 Aug 2025
Dear Sir/Madam, Warm greetings from Horison Sagita Balikpapan, In response to your dissatisfaction regarding the above matter while staying at our hotel, I, on behalf of the management of Horison Sagita Balikpapan, would like to sincerely apologize for this matter, and we would like to thank you for your suggestions/input. We are currently making gradual improvements and rejuvenations. We are doing this of course to ensure the comfort of our guests. If you are still interested in staying at our hotel, we hope we can assist you and we are ready to be contacted again. We look forward to your return. Thank you. Warm regards, Jemmy. (General Manager)
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FA
Fatimah A.
9.1
/10
Reviewed 8 week(s) ago
Clean, friendly, good food, close to city center
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Accommodation's Reply
11 Aug 2025
Dear Respected Sir/Madam, Warm greetings from Horison Sagita Balikpapan, We would like to thank you for your trust in choosing our hotel as a place to stay. On behalf of the management of Horison Sagita Balikpapan, I would like to apologize for the inconvenience you experienced during your stay at our hotel regarding the unpleasant incident you experienced. We appreciate you taking the time to write a review for us and provide suggestions that we will use as a spur to improve. We hope to see you again soon and hopefully in our next meeting, we can provide better service that you have not received so far. Jemmy. (General Manager)
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Number of reviews per page
20
40
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