Overall Ratings & Reviews Hotel Grand Zuri Duri

Dear Mr S***n, Thank you for your review. We're glad to hear that our crew was helpful. We apologize that the room wasn't as spacious as you had hoped. We have several other room types and would be happy to help you find one that better suits your needs on your next visit. We hope to welcome you back soon. Best Regards, Jan Mi EAM

Dear Ms. R*a, Thank you for your wonderful review! We are very pleased to know that the friendliness and helpfulness of our staff were a positive highlight during your visit. This compliment means a lot to our entire team. We look forward to welcoming you back on your next visit. Best regards, Januari Mi. EAM

Hi Ms. N*e, Thank you for your visit and review. We are glad that you found our cleanliness good and enjoyed our breakfast overall. We apologize for any inconvenience regarding the bathroom size and staff supervision in the restaurant. We will also follow up on the policy in the pool area to be more consistent. Your feedback is very valuable for us to continue to improve the quality of service. Hopefully we can welcome you back with a better experience on your next visit. Best regards, Mardi. General Manager

Dear Mr. Muhammad, Thank you very much for taking the time to share your experience staying at Grand Zuri Duri. We greatly appreciate your loyalty to Zuri Hotel Management and are pleased to hear that overall, your experiences at other ZHM hotels have always been memorable and up to your standards. We would like to apologize for the inconvenience you experienced during the check-in process and for your information, bathroom amenities can be added and accommodated (on request) according to the needs of the guest staying. Your feedback is very valuable to us. We will immediately conduct a thorough evaluation of the evening check-in procedure and the readiness of the staff at the reception, as well as the responsiveness of room service during those hours. Additional training will be provided to ensure that our staff are always ready and provide efficient and friendly service, whenever guests arrive. We hope that this inconvenience does not reduce your trust in Grand Zuri Duri and the ZHM group as a whole. We look forward to having the opportunity to welcome you back and provide an even better stay experience in the future. See you again! Best regards, Mardi. General Manager

Hi Ms. A*a, Thank you very much for your positive review! It is great to hear that everything is of good quality, suitable for solo or family staycations, and also very kids friendly. We look forward to welcoming you back in the future! Best regards, Mardi. General Manager

Dear Mr./Mrs. H*o, Thank you for your perfect review. It is great to know that you are satisfied with your experience with us. We always strive to provide the best. See you soon! Best regards, Januari Mi. EAM

Hi Mrs. Putri, Wow, thank you very much for your positive review, especially about the food! We are even more excited to continue serving the best. We are happy to welcome your next visit. See you again! Best regards, Mardi. General Manager

Hi Ms. M*a, Thank you for your review! It is great to know that you appreciate our service and cleanliness. We apologize for the inconvenience related to the less than satisfactory food. Your feedback has been received and will be our priority to improve the menu and quality of the dishes. Hopefully we can serve you better on your next visit. Best regards, Januari Mi. EAM

Hi Ms. S*i, Thank you very much for your positive review! We are very happy that you enjoyed your 3 days 2 nights stay at our hotel. We are glad to hear that you found our hotel okay and that it has easy access to the city center. Strategic location is indeed one of our strengths. We look forward to welcoming you back again in the future for a more enjoyable stay! Best regards, Mardi. General Manager

Hi Mr. E*g, Thank you for your review. We are glad to hear that you were impressed with the cleanliness of our room and the location of our hotel. We are also glad that you feel that our service meets national hotel standards. We will continue to strive to improve the quality of our services and hope to provide an even better experience on your next visit. Best regards, Mardi. General Manager

Dear Mr. R*m, Thank you for your review. We need to inform you that the shampoo and body wash are attached to the bathroom wall and in the dispenser bottle with the labels Shower Gel and Shampoo, while in the sink area there are also round soaps/bar soaps that can also be used for washing hands. Thank you for your trust, we look forward to welcoming you back to Hotel Grand Zuri Duri. Best regards, Mardi. General Manager

Hi Mr. Agung, Thank you for your positive review! We are very happy to hear that you enjoyed our hotel’s strategic location, close to the mosque, the city, and the Trans-Sumatra highway. We are also glad that you liked the variety of breakfast we offer. We apologize for the inconvenience regarding the coffee maker not being included in the complimentary facilities. We will consider your feedback to improve our facilities in the future. We look forward to welcoming you back to our hotel in the near future! Best regards, Mardi. General Manager

Hello Mr./Mrs. I*a, Thank you for your review. We understand your disappointment regarding the room and the noise from the trolley. We would like to explain that during that period, for the room type according to the order in the Resort Pool View type and the Resort Pool View room type is on the ground floor, second floor and third floor. For January 26, 2025, the Resort Pool View room type on the ground floor has all been booked. And the only available Resort Pool View room on the ground floor is in the first room to enter with number 6*1. We try to accommodate all guest requests, but with the limited rooms on the ground floor during the weekend there are many requests because the Resort Pool View is the most favorite room type for family guests. Regarding the noise of the Trolley wheels, this is caused by the corridor floor made of wood. For that we apologize for the inconvenience. We appreciate your input and hope to be able to return to stay at the Grand Zuri Duri Hotel with a better experience. Best regards, Mardi. General Manager.

Hi Mr. Ade, Thank you very much for your positive review! We are very happy to hear that you and your family felt comfortable staying at our hotel. We always strive to provide the best experience for every guest, and feedback like this means a lot to us. We look forward to welcoming you back in the future. Best regards, Mardi. General Manager

Hi Ms. Z*a, We are very happy to hear that you enjoyed your stay at our hotel. Our team always strives to provide the best service and ensure guest comfort. We will continue to strive to maintain the quality of food and cleanliness of the hotel. Thank you for your recommendation! Best regards, Mardi. General Manager

Hi Mr. Muhammad, Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at our hotel. We really appreciate you taking the time to share your experience. We always strive to provide the best stay experience for every guest. See you soon! Best regards, Mardi. General Manager

Dear Our Valued Guest, Thank you for visiting Hotel Grand Zuri Duri. We are very happy to receive a positive review from you by giving a positive assessment regarding your stay at Hotel Grand Zuri Duri and are pleased to provide a recommendation. See you again! Best regards, Mardi. General Manager

Hi Ms. B*a, We greatly appreciate your time to leave us a wonderful review. We are delighted to hear that you enjoyed the serene ambiance of our hotel and the service provided by our team. Our restaurant team is always committed to providing a delightful dining experience for every guest. We look forward to welcoming you back in the near future. Best regards, Mardi. General Manager

Dear Valued Guest Thank you for taking the time to share your experience at Hotel Grand Zuri Duri. We're delighted to hear that you enjoyed your stay and that our staff made you feel welcome. We're pleased to know that our check-in process was efficient and that our staff was attentive to your needs. Your positive comments about our housekeeping team are especially appreciated. We strive to provide a clean and comfortable environment for all our guests. We apologize for the lack of a view from your room. We understand that this can be a disappointment, and we'll make sure to take your feedback into consideration for future bookings. Regarding the shower temperature, we'll investigate this issue promptly to ensure a more comfortable experience for our guests. We appreciate your understanding about the noise from the main road. We're always working to balance the convenience of our location with a quiet and peaceful environment. Thank you again for choosing Hotel Grand Zuri Duri. We hope to have the opportunity to welcome you back in the future. Sincerely, Mardi General Manager

Hello Our Esteemed Guest, Thank you for your trust in always choosing Hotel Grand Zuri Duri as your accommodation during your business visit in Duri city. We would like to apologize for your inconvenience regarding the hot water facilities (shower) in the bathroom. The reviews and reviews that you have provided are highly appreciated and of course will be our concern and we will follow up immediately. Hopefully in the future we can welcome and serve you again with a more memorable experience. See you! Best regards, Mardi. General Manager.