Dear Mr. Angga, Thank you for sharing your feedback on Traveloka regarding your recent stay at ARYADUTA Manado. Please accept our sincere apologies for the issues you experienced with the water pressure in your room and, more importantly, for our front desk and maintenance team's failure to follow up after you reported the problem three times. This level of service does not reflect our standard of hospitality, and we completely understand your disappointment. We have raised your feedback directly with our engineering and front office management teams to address the water supply issue immediately and to ensure our responsiveness to guest reports is strictly enforced. We deeply value your feedback, as it allows us to correct our shortcomings. We hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you rightfully expect from ARYADUTA Manado. Warmed Regards, Oliv Darisa Front Office Manager

Dear Ms. Yanti R. M., Thank you so much for taking the time to leave us such a kind review! We are delighted to hear that you enjoyed our food and that our friendly staff provided you with great service throughout your stay. Your continuous support means a lot to us as we strive to maintain high service standards for every guest. We look forward to welcoming you back to ARYADUTA Manado again soon! Warm regards, Oliv Darisa Front Office Manager

Dear Mr. Wahyu S., Thank you for taking the time to share your review! We are delighted to hear that you enjoyed our strategic location near the Megamas area, as well as the convenient access to nearby dining options and scenic beach walks. We look forward to welcoming you back to ARYADUTA Manado on your next visit! Warm regards, Oliv Darisa Front Office Manager

Dear Ms. lenny m., Thank you very much for taking the time to share your feedback and for giving us such a wonderful rating. We are delighted to hear that you enjoyed our clean and comfortable accommodations, spacious rooms, and ample parking facilities during your business trip. We truly appreciate your stay with us and look forward to welcoming you back again soon at ARYADUTA Manado. Warm regards, Oliv Darisa Front Office Manager

Dear Valued Guest, Thank you very much for taking the time to share your feedback! We are delighted to hear that you enjoyed our pleasant atmosphere and that our friendly team made such a positive impression on your stay. Your kind words mean a lot to us, and we look forward to welcoming you back to ARYADUTA Manado again soon! Warm regards, Oliv Darisa Front Office Manager

Dear Valued Guest, Thank you for taking the time to provide your feedback. We apologize for the issues you experienced with the room amenities—specifically the Wi-Fi, hair dryer, and kettle—as well as the breakfast quality. Please rest assured that our maintenance and culinary teams are addressing these concerns immediately to ensure better experiences for our future guests. We appreciate your input and hope to welcome you back again at ARYADUTA Manado. Warm regards, Oliv Darisa Front Office Manager

Dear Guest, Thank you for sharing your feedback with us! We are glad to hear that you enjoyed our strategic location in the heart of the city. We hope your stay was both comfortable and convenient, and we look forward to welcoming you back to ARYADUTA Manado on your next visit! Warm regards, Oliv Darisa Front Office Manager

Dear Valued Guest, Thank you so much for sharing your feedback with us! We are thrilled to hear that you enjoyed a smooth check-in process, friendly service from our staff, and delicious meals during your stay. Your kind words are a great encouragement to our entire team. We look forward to welcoming you back to ARYADUTA Manado again soon! Warm regards, Oliv Darisa Front Office Manager

Dear Ms. Tetty, Thank you for reviewing your recent stay at ARYADUTA Manado. We deeply regret the inconvenience caused by the key card malfunction and the wait time involved in gaining access to your room. Maintaining smooth and reliable facilities for our guests is a top priority, and we have instructed our maintenance team to inspect the room's access system thoroughly. We appreciate your valuable feedback and hope to have the opportunity to host you again in the near future. Warm Regards, Oliv Darisa Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your detailed review following your 3-night stay with ARYADUTA Manado. We are absolutely thrilled to hear that you thoroughly enjoyed our stunning ocean sunsets, the beautiful pool views of Manado Tua and Bunaken, and our extensive breakfast selection. At the same time, we sincerely appreciate your constructive observations regarding the maintenance of our guest rooms, bathrooms, and facilities. Please rest assured that your comments have been shared directly with our Engineering and Projects teams. Property upkeep and ongoing refurbishments are vital to us, and your notes regarding the walls and structural fixtures will be prioritized for close inspection. We also take your feedback regarding safety precautions after the recent earthquake very seriously. The safety and peace of mind of our guests are our highest priorities, and we are reviewing our building checks and safety responses to ensure a secure environment for everyone. Thank you once again for your valuable insights and your high rating. We look forward to welcoming you back to an enhanced and even more comfortable experience on your next visit to Manado. Warm regards, Oliv Darisa Front Office Manager

Dear Valued Guest, Thank you for sharing your feedback and for your kind compliments regarding our studio room following your recent stay at ARYADUTA Manado. We are glad to know that you found the room layout and features to your liking. However, we are deeply concerned to hear about the cockroach encounter and the issue with the bathtub's hot water faucet. Please accept our sincere apologies for the discomfort this caused. Cleanliness and functional facilities are core priorities for us, and what you experienced does not reflect our usual high standards. Please be assured that we have immediately notified our Housekeeping and Pest Control teams to thoroughly treat the room, and our Engineering team has been dispatched to repair the faucet fixture. We truly appreciate your valuable feedback as it helps us maintain a better environment for our guests. We hope to welcome you back in the future to provide you with a flawless, completely comfortable stay. Warm regards, Oliv Darisa Front Office Manager

Dear Valued Guest, Thank you for choosing to stay with ARYADUTA Manado and for awarding us a perfect rating. It is a pleasure to know that your overall experience was enjoyable. We take our guests' feedback seriously, and your comment regarding the need for more food variety has been passed along to our food and beverage management team for review. Thank you once again for your constructive insights, and we hope to have the honor of hosting you again soon. Warm Regards, Oliv Darisa Front Office Manager

Dear Guest, Thank you for sharing your feedback regarding your recent stay with ARYADUTA Manado. Please accept our sincerest apologies for the series of discomforts you experienced, from the malfunctioning air conditioning to the cleanliness of your room and linens. This is certainly not the standard of service we aim to provide. We have immediately shared your comments with our engineering and housekeeping teams to ensure the AC units are thoroughly serviced and our room inspection protocols are strictly reinforced. We appreciate you bringing these maintenance needs to our attention. We hope you will give us another opportunity in the future to provide you with the flawless stay you genuinely deserved. Warm regards, Oliv Darisa Front Office Manager