Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We are delighted to hear that you enjoyed our room with its large windows, the cleanliness of the room, the delicious food, and the convenient location. We apologize for the inconvenience regarding the broken door handle and toilet. We have noted your feedback and will follow up with the relevant team to ensure prompt repairs and that all room amenities are in good working order. Regarding your experience with the information provided about the breakfast location and the service from the lobby staff, we apologize if the description was unclear and the service did not meet your expectations. We will use this information to evaluate and improve the quality of service and friendliness of our entire team. Thank you for your valuable feedback. We hope to provide you with a better experience on your next visit. Sincerely, Aka (Operations Department)

Dear Mr. Isma Harjuni, Thank you for taking the time to write a positive review. We are delighted to hear that you were satisfied with the service we provided during your stay. Guest satisfaction and comfort are our top priority. We will continue to strive to provide the best service and improve the quality of our services in the future. We hope to welcome you back for your next stay. Thank you for your trust and support. Sincerely, Aka (Operations Assistant)

Dear Mr. Agus, Thank you very much for taking the time to write a positive review about your stay with us. We are very pleased to hear that you were satisfied with the cleanliness of our hotel and its excellent location, especially as it is close to Panagukan Shopping Mall and various restaurants around the hotel. Your compliments motivate our entire team to strive to provide the best service and guest experience. We hope to welcome you back again on your next stay and provide you with an even more memorable experience. Sincerely, Aka (Management)

Dear Mr. Devin, Thank you for taking the time to provide a detailed review and feedback regarding your stay with us. We apologize for any inconvenience, particularly the unclean pillowcases, the lack of new slippers after your request, and the unpleasant odor you noticed in the bathroom amenities. These certainly did not meet the comfort standards we strive to provide for all our guests. We also apologize for your experience during breakfast, especially the porridge not being replenished promptly after it ran out. We will forward this feedback to the relevant team so we can closely monitor the buffet and replenish food items, ensuring guests don't have to wait or miss out on their desired menu items. All your feedback, Mr. Devin, is being continuously considered and evaluated by us to improve the quality of cleanliness, facilities, premises, and breakfast service. Thank you for your trust and suggestions. We hope to welcome you back on your next stay and provide you with an even more comfortable and satisfying experience. Sincerely, Aka (FOM)

Dear Mr. Ardiansah, Thank you for taking the time to write a review and express your appreciation for our team. We are delighted to know that our staff's service created a positive impression during your stay. However, we apologize for the inconvenience caused by the itchy condition of the linens and the disruptive music from the DJ. We understand that quality sleep is very important during your stay. We have noted your suggestions regarding the cleanliness and comfort of the linens and the soundproofing, and will take them seriously with the relevant team for evaluation and improvement. We greatly appreciate your feedback, as it helps us continuously improve the quality of our service and guest comfort. We hope to welcome you again in the future and provide you with an even more comfortable stay. Sincerely, Aka (Operations Department)

Dear Mr./Ms. Ibi Ariyati S, Thank you very much for choosing to stay with us on August 16-17, 2026. We are delighted to hear that you enjoyed the view and the hotel's location near the shopping mall, which added convenience to your stay. Thank you for your review and compliments. We hope to welcome you back again in the future and provide you with an even better stay experience. Sincerely, Aka (FOM)

Dear Mr. Agus, Thank you very much for your review and compliments. We are very happy to know that you enjoyed your stay with us, especially the friendliness of our staff, the cleanliness of the room, and the excellent location which is convenient for traveling to shopping malls and various restaurants. Your compliments motivate our entire team to strive to maintain the quality of service and provide the best experience for all guests. We hope to welcome you back again in the future. Sincerely, Aka (Operations Department)

Dear Valued Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced during your stay on July 23-24, 2026. We are particularly saddened by the stained condition of the bed linens and pillowcases. This is a serious matter for us, and we will investigate it immediately to ensure that our standards of cleanliness for our linens are always maintained. Thank you for reminding us to continuously improve the quality of our service and comfort for all our guests. We look forward to welcoming you back again for an even better stay. Sincerely, Aka (Operations Department)

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to write a review. We are pleased to hear that our room was clean, the location convenient, and the amenities met your expectations. We apologize for any inconvenience related to the bathroom amenities, loose pipes, and the lack of a bath mat. We have forwarded your feedback to the relevant team to address and improve the quality of our service immediately. Regarding the parking issue that may have been difficult during peak hours, we understand the inconvenience and will work to improve our parking facilities for all guests. Thank you for your trust and valuable feedback. We hope to welcome you back again for an even better experience next time. Sincerely, (Assistant Receptionist)

Dear Valued Guest, Thank you for taking the time to review your stay on July 2-3, 2026. We apologize for the inconvenience you experienced regarding the condition of the linens, which you felt were not clean enough, and the issue with your room key. Your feedback is very important to us, and we have forwarded it to our housekeeping team to ensure that the linen washing and handling process is more efficient. We have also forwarded it to our engineering team to investigate and improve the room key system to prevent such incidents from happening again. We hope to welcome you back in the future for a more comfortable and enjoyable stay. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you for taking the time to write a review about your stay on June 27-28, 2026. We are delighted that you were satisfied with the friendly service of our staff, who always greeted you with a smile and warm welcome. We will share your compliments with the entire team to inspire us to continue providing the best service. Furthermore, we appreciate your feedback regarding the delay in resolving the issue you experienced during breakfast. We apologize for the inconvenience. Your feedback is valuable to us and will be used in our evaluation process so that we can further improve the speed and accuracy of our service. We hope to welcome you back in the future and provide you with an even better stay. Sincerely, Aka (Reception Assistant)

Dear Valued Guest, Thank you for your review and rating. We are deeply appreciative of your appreciation for the hospitality, courtesy, and service we provided during your stay from June 11-14, 2026. This positive review motivates our entire team to strive for the best possible service for all guests. We hope to welcome you back on your next stay and provide you with an equally excellent, or even better, experience. Sincerely, Aka (Reception Assistant)

Dear Valued Guest, Thank you for choosing our hotel again for your family vacation from June 10-13, 2026. We are delighted to hear that you enjoyed the hotel's cozy atmosphere, excellent location near entertainment venues, and the friendliness of all our staff. Such compliments motivate us to continue providing the best service. We are pleased to know that the breakfast atmosphere at Teratas Coffee Bar was one of your favorites. Regarding your suggestion about the additional charge for extra pillows, we understand the inconvenience. We apologize if the policy applied during your recent stay differed from your previous experience. We will take this feedback into consideration to improve our communication of hotel facilities and policies to all guests. Thank you again for your trust and loyalty. We look forward to welcoming you and your family back for your next stay. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you for staying with us on June 10-11, 2026, and for taking the time to write a review. We apologize for any inconvenience you experienced regarding the cleanliness of the bed and pillowcases. We greatly appreciate your feedback and have forwarded it to our housekeeping team for further consideration and evaluation in order to improve our cleanliness standards. We are committed to providing a better guest experience. We hope to welcome you back again and provide you with an even more satisfying experience on your next visit. Sincerely, Aka (Assistant Receptionist)

Dear Valued Guest, Thank you so much for your stay and for taking the time to write such a positive review about your experience. We are delighted to hear that the friendly service, prompt room service, excellent central location, and varied breakfast menu met your expectations. Such reviews encourage our entire team to strive to provide the best service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Aka (Assistant Front Office)

Dear Valued Guest, Thank you very much for your stay and for your review and feedback. We apologize for any inconvenience you experienced during your stay. Regarding the noisy room, we understand that it may have reduced your comfort. We regret the misunderstanding that occurred when staff entered the room before check-out without prior permission. We will use this feedback in our further evaluation to improve our services in the future. Regarding the forgotten items, we apologize if the procedure explained by our staff caused any inconvenience. We will investigate to ensure that the handling of guest belongings is clear and in accordance with our service standards. Thank you for sharing your experience with us. We appreciate all feedback and hope to provide a better stay experience if we have the opportunity to serve you again in the future. Sincerely, Aka (Operations Assistant)

Dear Ms. Wira, Thank you very much for staying with us on May 19-20, 2026, and for taking the time to write a review. We appreciate your feedback regarding the condition of the bathroom. We apologize if the amenities provided did not meet your expectations during your stay. This review is helpful in improving the maintenance and quality of our facilities to provide a more comfortable experience for all our guests. Thank you for your valuable feedback. We hope to welcome you back again and provide you with an even more pleasant stay in the future. Sincerely, Aka (Operations Assistant)

Dear Ms. Wira, Thank you very much for staying with us on June 6-7, 2026, and for taking the time to write a review. We apologize for the inconvenience you experienced regarding the condition of the shower in your room. Your feedback is invaluable and has been forwarded to the relevant team for immediate investigation and improvement. Thank you for your interest and suggestion. We hope to welcome you back for another stay in the future for an even better experience. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you for staying at our hotel on May 21-22, 2026, and for taking the time to write a review. We are delighted to hear that you enjoyed the beautiful views and the delicious breakfast we served. Your compliments are an encouragement to all our staff to continue providing the best service. We hope to welcome you again in the future. Sincerely, Aka (Assistant Front Desk)