Horison Ultima Ratu Serang

Explore Horison Ultima Ratu Serang
8.4
Very Good
From 4,384 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Horison Ultima Ratu Serang
All
Staff Friendliness (87)
Distance to City Center (85)
Bedroom (79)
Taste (73)
Ambiance (69)
Variety (69)
Bathroom (66)
Hotel Area (64)
Room Space (62)
Accessibility (61)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Horison Ultima Ratu Serang

Number of reviews per page
20
40
Customer reviews
A***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Been here many times, never disappoints.
Translated by Google Icon
See original
Find this review helpful?
Sofyan N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was a very pleasant stay. The service was very friendly and responsive, the rooms and hotel area were always clean, and the atmosphere was very comfortable. Thank you for the excellent service!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Nov 2026
Dear Mr. Sofyan N., Sincerely yours, from Horizon Ultima Ratu Serang Hotel. Thank you for taking the time to write a compliment and share your experience staying at Horizon Ultima Ratu Serang. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We sincerely hope to welcome you back to stay with us again in the future. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Nice and comfortable, good for resting.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Nov 2026
Dear Mr./Ms. M*d, This is a message from Horizon Ultima Ratu Serang Hotel expressing our gratitude for taking the time to write a compliment and share your experience staying at our hotel. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back in the future. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
Dian P. S.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 week(s) ago
The room was ugly, it looked like it wasn't maintained. When I slept, my body was itchy, as if the sheets had never been changed. It wasn't comfortable at all. The door to the room was also broken. I thought the name Horison would have the same facilities because it was a well-known hotel brand. It turned out to be a big disappointment. Breakfast was already mostly finished at 8 and not refilled, the restaurant staff's service was also incompetent. I asked for a refill but it wasn't refilled either. Maybe it was finished but there was no further information to the customer and the finished food wasn't removed from the container, so new people thought there was still some when in fact it was just the soup left. Furthermore, the food was very sparse. Like the lontong, the sauce was pure soup and vegetables. There was no meat or chicken or protein, sigh.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Nov 2026
Dear Mr. Dian, P.S. Dear Mr. Dian, This is a message from Horison Ultima Ratu Serang Hotel: "Sincerely yours," Thank you for taking the time to write a review about your stay at Horison Ultima Ratu Serang. We regret that you experienced issues with the condition of your room and the lack of food replenishment, and we understand your disappointment. Therefore, we apologize for this inconvenience. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all guests staying at Horison Ultima Ratu Serang. We have discussed your valuable feedback with the relevant departments to prevent such incidents from happening again in the future. We sincerely hope to welcome you again and will strive to make your next stay even better. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
S***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 5 week(s) ago
Old hotel, no air conditioning. Needs a lot of improvement, though.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Oct 2026
Dear Mr./Ms. S*a, This is a brief update from Horison Ultima Ratu Serang Hotel. Thank you for taking the time to write a review about your stay at Horison Ultima Ratu Serang. We regret the inconvenience you experienced due to the lack of air conditioning in your room, and we fully understand your disappointment. Therefore, we sincerely apologize for this inconvenience. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all guests staying at Horison Ultima Ratu Serang. We have discussed your valuable feedback with the relevant departments to prevent such incidents from happening again in the future. We sincerely hope to welcome you back again and will do our best to make your next stay even better. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
t***n
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Strategic location suitable for staying for work purposes.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Oct 2026
Dear Mr./Ms. t*n, This is a message from Horizon Ultima Ratu Serang Hotel expressing our gratitude for taking the time to write a compliment and share your experience staying at our hotel. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back in the future. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
i***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Good place, good food, good ambience.
Find this review helpful?
Accommodation's Reply
01 Oct 2026
Dear Mr./Ms. i*h, Greetings from Horison Ultima Ratu Serang Hotel. Thank you for taking the time to write a compliment and share your experience staying at Horison Ultima Ratu Serang. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We sincerely hope to welcome you back to stay with us again in the future. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Good service, even though it's next to the main road, it's not noisy.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Oct 2026
Dear Mr./Ms. A*a, Greetings from Horison Ultima Ratu Serang Hotel. Thank you for taking the time to share your feedback and experience during your stay at Horison Ultima Ratu Serang. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back in the future. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
6.2
/10
Reviewed 9 week(s) ago
1. When I checked in, I opened the door and saw two hotel staff sitting and relaxing. 2. When I opened the door, the AC was off and turned on when the card was inserted. 3. The AC in the room was old and quite noisy. 4. The mattress was damp and had a slight odor. 5. There was a lot of yellow on the property, such as the chairs, bathroom, walls, etc. 6. The hot water took a long time to come on, having to be turned on for 10-15 minutes or more. 7. The sink was broken. 8. The room felt stuffy.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Oct 2026
Dear Mr. G*t, This is a message from Horison Ultima Ratu Serang Hotel. Thank you for taking the time to write a review about your stay. We are sorry that you experienced discomfort regarding the outdated air conditioning in your room, the damp and smelly mattress, and we understand your disappointment. Therefore, we sincerely apologize for this inconvenience. We are committed to continuously improving our services and products to ensure the satisfaction of all guests staying at Horison Ultima Ratu Serang. We have discussed your valuable feedback with the relevant departments to prevent such incidents from happening again in the future. We look forward to welcoming you again and will do our best to make your next stay even better. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Everything is okay, the staff are friendly, but the AC is not cold enough.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Oct 2026
Dear Mr./Ms. A*a, This is a message from Horison Ultima Ratu Serang Hotel expressing our gratitude for taking the time to write a compliment and share your experience staying at Horison Ultima Ratu Serang. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back to stay with us again in the future. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
Ardhia A. B. S.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Upon arrival, the staff was very friendly, the Wi-Fi was smooth, the room and toilet were clean, the hotel was close to everything, and I requested a room away from the elevator and quiet. The only downside was that the toilet hose in room 434 was leaking, causing water to leak out of the hose area.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Oct 2026
Dear Mr./Mrs. Ardea A.B.S., This is a message from Horison Ultima Ratu Serang Hotel expressing our gratitude for taking the time to write a compliment and share your experience staying at Horison Ultima Ratu Serang. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back in the future. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
A***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.1
/10
Reviewed 10 week(s) ago
Noise is clearly audible, not soundproof, not suitable for carrying babies. If a towel is no longer fit for use, don't use it anymore, and a towel with holes in it is not suitable for use.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Oct 2026
Dear Mr./Ms. A*m, This is a message from Horison Ultima Ratu Serang Hotel. Thank you for taking the time to write a review about your stay at our hotel. We are sorry that you were uncomfortable with the lack of soundproofing in your room and the torn towels, and we truly understand your disappointment. Therefore, we sincerely apologize for this inconvenience. We have a responsibility to continuously improve our services and products to ensure the satisfaction of all guests staying at Horison Ultima Ratu Serang. We have discussed your valuable feedback with the relevant departments to prevent such incidents from happening again in the future. We look forward to welcoming you back and are committed to making your next stay even better. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The staff was very friendly and helpful. I'll definitely stay here again next time.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Sep 2026
Dear D*i, Horison Ultima Ratu Serang sends its warmest greetings. We sincerely thank you for sharing your valuable feedback and experiences regarding your stay at Horison Ultima Ratu Serang. We are constantly striving to improve our services and offerings to ensure the satisfaction of all our guests. We look forward to seeing you again. Thank you. Sincerely, Dede Fahruroji, General Manager.
Translated by Google Icon
See original
mohammad a. o.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
For that price, it's quite good, but it's a shame the room is a bit dirty.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Sep 2026
Dear Mr. Mohammad A.O., This is a brief message from Horizon Ultima Ratu Serang Hotel. Thank you for taking the time to write a review about your stay at Horizon Ultima Ratu Serang. We are sorry that you were dissatisfied with the unclean condition of your room, and we fully understand your disappointment. Therefore, we apologize for this inconvenience. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all guests staying at Horizon Ultima Ratu Serang. We have discussed your valuable feedback with the relevant departments to prevent such incidents from happening again in the future. We sincerely hope to welcome you back again and will do our best to make your next stay even better. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
C***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Got to experience the pool view, magnificent sunset and the amazing ambiance of the hotel. Love it here! 😍 Would love to go back~
Find this review helpful?
Accommodation's Reply
01 Sep 2026
Dear Mr./Ms. C*a, This is a brief message from Horison Ultima Ratu Serang Hotel. Thank you for taking the time to write a compliment and share your experience staying at Horison Ultima Ratu Serang. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back in the future. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
RIAN S. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 14 week(s) ago
The fried chicken was quite hard, and the rice too.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Sep 2026
Dear Mr. Rian S. R, This is a brief update from Horison Ultima Ratu Serang Hotel. Thank you for taking the time to write a review about your stay at Horison Ultima Ratu Serang. We regret that you were uncomfortable with the fried chicken and the relatively hard rice, and we fully understand your disappointment. Therefore, we sincerely apologize for this inconvenience. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all guests staying at Horison Ultima Ratu Serang. We have discussed your valuable feedback with the relevant departments to prevent such incidents from happening again in the future. We sincerely hope to welcome you back again and will do our best to make your next stay even better. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.1
/10
Reviewed 16 week(s) ago
The room was dirty and neglected. There were black stains on the mattress backdrop, and there were mites in the mattress. The TV was still digital, even though the previous room I stayed in had a smart TV (in the same room type). But when I complained about the TV, the customer service representative said that was the room type.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Mr. G*t, This is a message from Horison Ultima Ratu Serang Hotel. Thank you for taking the time to write a review about your stay at our hotel. We are sorry that you were uncomfortable with the condition of your room and the bed bug issue. We understand your disappointment and apologize for the inconvenience. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We have discussed your valuable feedback with the relevant departments to prevent such incidents from happening again in the future. We sincerely hope to welcome you back and will do our best to make your next stay even better. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
anggina y. a. p.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
I feel comfortable at this hotel. If there's an event, I always stay here.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Jul 2026
Dear Ms./Mrs. Angina Y.A.P., This is a brief message from Horizon Ultima Ratu Serang Hotel. Thank you for taking the time to share your feedback and experience during your stay at Horizon Ultima Ratu Serang. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back in the future. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
Wiwik D. A.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 18 week(s) ago
Hotel towels should be sorted for any that are no longer suitable for use. The bathroom drains stagnant water due to poor drainage. The breakfast menu is less than appealing, with the cake portions being more than standard adult portions.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Jul 2026
Dear Mr. Wiwik D. A, This is a brief update from Horison Ultima Ratu Serang Hotel. Thank you for taking the time to write a review about your stay at Horison Ultima Ratu Serang. We are sorry that you were dissatisfied with the condition of your room and bedding, and we fully understand your disappointment. Therefore, we sincerely apologize for this inconvenience. It is our responsibility to continuously improve our services and products to ensure the satisfaction of all guests staying at Horison Ultima Ratu Serang. We have discussed your valuable feedback with the relevant departments to prevent such incidents from happening again in the future. We sincerely hope to welcome you back again and will do our best to make your next stay even better. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
Aidil S. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
Friendly service and affordable prices.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Jul 2026
Dear Mr./Mrs. Aidil S. A, This is a brief message from Horison Ultima Ratu Serang. Thank you for taking the time to share your feedback and experience during your stay at Horison Ultima Ratu Serang. We are committed to continuously improving our services and products to ensure the satisfaction of all our guests. We look forward to welcoming you back in the future. Sincerely, Dede Fahruroji, General Manager
Translated by Google Icon
See original
Number of reviews per page
20
40