Overall Ratings & Reviews New Grand Park Hotel

Very good. It should be recommended.

The hotel was dimly lit and spooky, with no toiletries at all. The water heater was also broken. The room was indeed spacious and comfortable. There was a refrigerator and telephone, but they didn't work. The service could be improved in the future, as the location is already quite strategic. By GrabCar, it only costs around 13,500 Rupiah to go to Kota Lama, ITC, or Kota Station.

The hotel staff is friendly, the location is strategic, close to the city center, mosque, and coffee cafe.

Good, friendly staff,

There are no bathroom amenities, such as soap and toothpaste. The charger is not close to the bed.

The room is very scary, the lighting is very poor. For backpackers, just find another room.

HORROR HOTEL IS THE POINT. THOSE WHO DON'T BELIEVE IT CAN TRY IT

The hotel staff is friendly in helping with the check-in process.

The room is spacious, but the bathroom could be improved. The shower head is rusty and the sink faucet is loose and rusty.

Not very clean, no amenities, no water heater either

moldy room walls, humid air, rusty bathtub. this room is really not worth selling. we asked for a room change, and the staff there said all were full. all the rooms there are like that according to the guard staff there. finally we left the hotel because there was no solution and they didn't want a refund.

Very comfortable and nice, quiet and cool

The hotel staff is very friendly, the service is good, the atmosphere is a bit gloomy.

The staff is very friendly and very helpful and the hotel rooms are spacious.

The shampoo and soap are out, the TV is broken, the water heater is dead, there are lots of mosquitoes.

My intention was to get a good night's sleep before going to the harbor the next morning, but instead I couldn't sleep all night because there were so many mosquitoes. When I reported to the front, I was told to buy my own soffel. Even then, it doesn't work. The hotel should have prepared mosquito spray or an electric one.

Many facilities are damaged. The AC is leaking. The shower is broken, replaced with a bucket. The telephone is placed downstairs, it is unclear whether it works or not.

The hotel staff is very friendly, security is friendly, the room is very spacious. Suitable for families/groups.

awesome old school hotel. close to Atom market, also close to the legendary Maduran rice cookery, bu Atun. It's not far to Surabaya's old city, and it's also not far to Kembang Jepun's Chinatown.

The place is spacious. No need to bother looking for parking, you will stay again if you go to Surabaya.