The hotel staff was friendly but took a long time to respond when there was a problem. The room I stayed in was a non-smoking area, but the hallway smelled of cigarette smoke. Because it was high season, the sheets and pillows were in contrasting colors, but it was okay. The room included a refrigerator and the AC was very cold. The swimming pool was narrow, there were no guides, and the shower area was poorly maintained. The kids' corner was also poorly maintained, even though the place was spacious, it was a shame. But the food was delicious! There wasn't much variety, but it tasted good. Hopefully, there will be improvements in the future!

The hotel staff was friendly, but when I complained, it took a long time to arrive. There was a sign in the hallway that said "no smoking," but the smell of cigarette smoke permeated the room. The swimming pool was small and cramped, and there was no attendant. The shower area was also neglected. The kids' corner was also very neglected, even though it was spacious, which was a shame. The condition of the room was also... not very well maintained. My room was at the end of the hallway and the colors of the sheets, pillows, and mattress were very different, it seemed like they were out of stock of good sheets, maybe because it was high season. But despite all the minuses, I really liked the breakfast. There wasn't much variety but it was delicious, thank you to your chef! Please improve it!

Booked two adjoining rooms, and thank God, they were safe, comfortable, and enjoyable. The food was delicious and varied. The swimming pool was clean and spacious enough for both children and adults. The parking lot is a bit small, but don't worry, there's a security guard who can help you park your vehicle. The service is friendly and very helpful. Thank you.

The hotel staff is friendly, and check-in is easy and helpful. The location is easy to access, and the hotel is comfortable. I've stayed here several times.

Our first and last stay at the Arch Hotel. We were charged 300,000 Rupiah for a broken faucet. We were just about to use it but couldn't. But rather than worry, we paid. There was no evidence that the faucet was broken before we checked in. We've worked in the hospitality industry for decades and even own a guesthouse. We've never extorted a guest like that. Perhaps because the Arch Hotel is quiet, they'll resort to any means to get a few shillings. We're writing this for other potential guests, so they don't experience what happened to us.

It's really great, the staff are super friendly 🫶🏻

Very good, the breakfast is also delicious. The AC is cold, the place is clean.

I wonder why security didn't take the initiative to help me unload my suitcase from the car, it happened when I was checking in and checking out.

The hotel room is spacious, the food is delicious… Recommended

Very comfortable, clean, and located in the city center, close to everywhere, and close to culinary delights too. Highly recommended for those who are going to Padjajaran Bogor

Very impressive, the children enjoyed staying here.

Very comfortable and highly recommended, staying at the Arch Hotel. It will be our next favorite place to stay when we're in Bogor.

Basically it's very chaotic, better find another hotel

The staff was kind and friendly, and the air conditioning was immediately cool when we entered the room. Unfortunately, the room smelled musty, the towels were brown, the pillows smelled, and the sheets were stained. They should have checked the room before checking in, because once you're in a hotel room, you're too lazy to complain and want to rest.

I really enjoyed my stay here. The service was fast, the rooms were clean and comfortable. There's a swimming pool too. The food was quite good. The location is also strategic, easy to get to everywhere. I highly recommend this hotel.

It was great to stay there, the room was really spacious.

Everything was ok and impressive, from the room to the breakfast, everything was delicious.

The room is nice, the facilities are complete, the location is quite good because it is still in the Jalan Padjajaran area.

The view is great, the rooms are spacious and clean, the breakfast is varied, the menu is extensive, the staff is friendly, it will be a favorite place to stay in Bogor.

Comfortable, friendly, clean, close to Pizza Hut