Dear Valued Guest,
Thank you for sharing your feedback with us. We’re sorry to hear that your stay did not fully meet your expectations.
We would like to kindly inform you that all of our rooms are equipped with windows. However, for safety and security reasons, not all windows are designed to be opened. We understand that having access to fresh air is important for some of our guests, and we truly appreciate you bringing this to our attention.
For your future stays, please feel free to request a room with an openable window in advance, and our team will do their best to accommodate your preference based on availability.
We hope to have the opportunity to welcome you back and provide a more comfortable experience.
Warm regards,
Jeffry Prastya Lubis
General Manager