Dear Valued Guest, Thank you for sharing your review with us. We are very sorry to hear that your stay did not meet your expectations. At Wiltop Hotel, we always strive to provide the best comfort and service to all our guests. We assure you that your concerns have been brought to our attention, and the team will follow up promptly. We sincerely look forward to welcoming you back so we can provide an even better experience in the future. Sincerely, Jeffry Prastya Lubis, General Manager