Wiltop Hotel Jambi
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Overall Ratings & Reviews Wiltop Hotel Jambi
Traveloka (4,074)
8.4
Very Good
From 4,074 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.3
Location
8.7
Service and Facilites
8.4
People often mention about Wiltop Hotel Jambi
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Staff Friendliness (79)
Bedroom (73)
Taste (72)
Surroundings (71)
Distance to City Center (69)
Accessibility (69)
Ambiance (66)
Room Space (65)
Bathroom (58)
Check-in/out Time (56)
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Traveler Reviews Wiltop Hotel Jambi
Number of reviews per page
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Customer reviews
D***y
8.5
/10
Reviewed 2 day(s) ago
The AC isn't cold, apart from that, it's comfortable and the employees are friendly.
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D***a
Staycation
8.5
/10
Reviewed 1 week(s) ago
Comfortable and close to mall access, so you can relax
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Best regards, J. Pras Lubis, General Manager
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A***n
8.8
/10
Reviewed 1 week(s) ago
The location is very strategic, inside the mall, but yesterday I requested it when booking but it was not carried out properly, the telephone in the room also did not connect so it was difficult to communicate with the receptionist
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Accommodation's Reply
15 Nov 2025
Dear Valued Guest, Willtop Hotel Jambi would like to thank you for your valuable stay. We are honored that you chose our hotel due to its convenient location. However, we apologize for the inconvenience caused by your incorrect booking process and the inability to reach the front desk due to in-room telephone malfunction. We value your valuable feedback and will forward it to the relevant department for immediate improvement. We sincerely hope to welcome you back again. We will continue to strive to improve our services to ensure your continued satisfaction. Thank you for your continued support. General Manager Jeffrey Prastia Rubis
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Verified Traveler
8.6
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, but for that price the breakfast is just so-so, the facilities are ok, but you can still hear noise from outside in the room.
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Best regards, J. Pras Lubis, General Manager
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Verified Traveler
Staycation
9.1
/10
Reviewed 2 week(s) ago
The hotel staff were very helpful and very friendly. Thank you.
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1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Valued Guest, Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Best regards, J. Pras Lubis, General Manager
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S***i
8.5
/10
Reviewed 3 week(s) ago
Comfortable and nice, close to the mall
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Best regards, J. Pras Lubis, General Manager
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mt
mili t.
Transit
10.0
/10
Reviewed 3 week(s) ago
Every time I go to Medan by land, via Jambi City, I always choose Wiltop.
The interior looks even cooler...ugh!
The staff are all very helpful and friendly.
The service is great and the environment is clean.
The lighting is bright, making it feel like home.
The food is delicious, but the chicken porridge broth is a little lacking. Everything else is perfect.
Thank you, Wiltop. Keep up the good work!
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Accommodation's Reply
03 Nov 2025
Dear Ms. Mili T., Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Best regards, J. Pras Lubis, General Manager
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p***a
9.4
/10
Reviewed 3 week(s) ago
A hotel that blends in with the mall and views of the Batang Hari River in Jambi... For me it's recommended.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Thank you for taking the time to review and recommend Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Best regards, J. Pras Lubis, General Manager
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Ari S.
Business
10.0
/10
Reviewed 3 week(s) ago
Recommended hotel for work or vacation activities, very comfortable, clean, friendly staff 👍🙏
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Accommodation's Reply
29 Oct 2025
Dear Aree S., Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Best regards, J. Pras Lubis, General Manager
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Ari S.
Business
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, any room complaints are immediately followed up and moved to another room, so far every time I go to Jambi I always stay at this hotel.
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Accommodation's Reply
25 Oct 2025
Dear Aree S., Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi, as your comfort is our satisfaction. We sincerely hope to welcome and serve you again in the future. Best regards, J. Pras Lubis, General Manager
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I***m
Business
8.5
/10
Reviewed 4 week(s) ago
Comfortable, clean and pleasant
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Accommodation's Reply
25 Oct 2025
Dear Valued Guest, Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Best regards, J. Pras Lubis, General Manager
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D***a
Staycation
8.5
/10
Reviewed 5 week(s) ago
Everyone likes the good and friendly service, clean rooms and delicious food, but honestly there is one thing that is very annoying. At night the roof of the room is very noisy like the sound of rats running around, honestly it is surprising during my stay in several hotels this is the first time I heard the sound of the roof of the room making noise from rats so it makes sleeping uncomfortable. At that time I got a room on the 3rd floor. Please pay attention again, I hope my input is accepted
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Wiltop Sambi Hotel would like to express our sincere appreciation for your kind comments and compliments regarding our service, room cleanliness and food quality. We are very glad that you enjoyed your stay. We are always committed to providing you with a pleasant stay. We hope that you will have an even more pleasant experience on your next visit. Thank you! General Manager Jeffrey Prastiya Rubis
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K***k
7.0
/10
Reviewed 5 week(s) ago
The location is excellent, close to the WTC Jambi Mall.
But the room wasn't very comfortable. You could hear rats running around upstairs, the AC wasn't cold enough, the bathroom smelled bad, the TV was still cable, not smart. The room wasn't perfumed, so it was a bit stuffy. The pillowcase had holes in it.
I think one stay is enough.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Warm regards from Wiltop Hotel Jambi. Thank you for taking the time to share your experience with us. We are delighted to hear that the hotel's location provided you with convenience. However, we are sorry to hear that your stay did not meet your expectations. Your feedback is highly valuable to us and we will take it seriously to improve the quality of our services and facilities in the future. We hope to welcome you back again with an even better experience on your next visit. Best regards, Jeffrey Prastya Lubis General Manager
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Verified Traveler
Business
10.0
/10
Reviewed 5 week(s) ago
Love it! Big room, okay breakfast.. The location is in the mall so it's very convenient, walking around is also possible.. Got a room with a view of the bridge.. Nice! But at night it's noisy with people playing karaoke.. Hehe.. So far I will come back again if I go to Jambi.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Best regards, J. Pras Lubis, General Manager
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R***n
Business
10.0
/10
Reviewed 6 week(s) ago
Beautiful view of the bridge from the restaurant, the location is also directly connected to the mall.
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Accommodation's Reply
07 Oct 2025
Dear Valued Guest, Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest Regards, J. Pras Lubis
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Y***i
Staycation
9.4
/10
Reviewed 7 week(s) ago
Comfortable, clean, and quiet, overall service is good.
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Accommodation's Reply
03 Oct 2025
Dear Valued Guest, Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager.
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FB
Fritz B.
Business
9.7
/10
Reviewed 7 week(s) ago
Awesome as always. Staff are great, room was prepared before i check in
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Accommodation's Reply
07 Oct 2025
Dear valued guest,
Thank you for your fantastic review! We're thrilled to hear you had such a great experience and that our staff were great.
It makes us very happy to know that your room was well-prepared before your check-in time. We always aim to ensure a smooth and comfortable arrival for all our guests.
Your kind words are a wonderful motivation for our team. We look forward to welcoming you back to Wiltop Hotel Jambi again soon!
Sincerely,
Jeffry Prastya Lubis
General Manager
D***a
8.1
/10
Reviewed 7 week(s) ago
really disturbed, while taking a break suddenly someone was drilling, someone was banging a hammer.
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r***y
Business
10.0
/10
Reviewed 8 week(s) ago
It's comfortable and crowded, and the room is also very clean.
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Accommodation's Reply
02 Oct 2025
Dear Valued Guest, Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest Regards, J. Pras Lubis, General Manager
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r***y
Business
10.0
/10
Reviewed 8 week(s) ago
The staff is Oce, when the AC leaked, he called immediately and the service was fast
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1 people find it helpful
Accommodation's Reply
02 Oct 2025
Dear Valued Guest, Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest Regards, J. Pras Lubis, General Manager
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Number of reviews per page
20
40
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