8.4
Very Good
From 3,999 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.2
Location
8.7
Service and Facilites
8.4
People often mention about Wiltop Hotel Jambi
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Staff Friendliness (54)
Surroundings (52)
Accessibility (50)
Distance to City Center (48)
Ambiance (46)
Bedroom (46)
Taste (46)
Room Space (44)
Bathroom (41)
Hotel Area (41)
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Traveler Reviews Wiltop Hotel Jambi
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40
Customer reviews
PP
PIPIN P. A.
Leisure
8.7
/10
Reviewed 13 hour(s) ago
The room was super spacious and comfy, with a nice view of Batanghari River, though a bit blocked since it’s on the 2nd floor. The location is great, very central.
But the noise from the restaurant above was quite disturbing, even at 4 AM with furniture being moved. Hot water pressure was also very weak.
Overall, good for the room and location, but hope they improve the soundproofing and shower.
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S***i
Business
6.6
/10
Reviewed 1 day(s) ago
I was placed in room 402... in front of the repair room... noisy work machines, dusty, no WiFi signal in the room and no cell phone signal... the room smelled of glue... maybe after renovation
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AS
Ari S.
Business
10.0
/10
Reviewed 6 day(s) ago
Awesome, the room is spacious and comfortable
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Accommodation's Reply
28 Jul 2025
Dear Mr. Ari S. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager
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B***n
Business
8.5
/10
Reviewed 3 week(s) ago
Friendly and very helpful service during the stay.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Valued Guest. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. May you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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B***n
8.5
/10
Reviewed 3 week(s) ago
The staff was friendly and very helpful during our stay.
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Accommodation's Reply
07 Jul 2025
Dear Valued Guest. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. May you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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Bi
Bambang i. g.
Business
6.5
/10
Reviewed 5 week(s) ago
The room window was covered by a roof, so there was no view at all.
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Accommodation's Reply
02 Jul 2025
Dear Mr. Bambang i. G. Warmest Greetings from Wiltop Hotel Jambi. Thank you for your review. We apologize for the inconvenience regarding the view from your room. We need to inform you that not all rooms in our hotel have a view facing the river or the main road. However, we greatly appreciate your input and will try to provide clearer information regarding the type and position of the room in the future. Hopefully we will still be given the opportunity to welcome you back with a more pleasant experience. Best regards, Jeffry Prastya Lubis. General Manager
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iH
imron H.
Leisure
10.0
/10
Reviewed 5 week(s) ago
Very close to WTC Jambi Mall
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Accommodation's Reply
28 Jun 2025
Dear Mr. Imron H. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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E***h
5.0
/10
Reviewed 5 week(s) ago
there are cockroaches in the bathroom
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Accommodation's Reply
02 Jul 2025
Dear Valued Guest. Warm greetings from Wiltop Hotel Jambi. Thank you for your review. We sincerely apologize for the inconvenience you experienced regarding the bathroom condition. Cleanliness and guest comfort are our top priorities, and this incident is certainly a serious concern for our team. We have followed up on this report with the housekeeping and pest control teams so that similar incidents do not happen again. We greatly appreciate your feedback and look forward to welcoming you back with a much better experience in the future. Best regards, Jeffry Prastya Lubis. General Manager.
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S
Salmayanti
6.1
/10
Reviewed 5 week(s) ago
when opening the window horgen what is visible is a zinc roof... can't see anything, the bath water smells and the hot water in the sink doesn't work, the AC in the room is noisy, the floor of the room is dusty and they don't give you hotel slippers... room 412, the mattress and blanket have a few stains... for the price of 500 it doesn't match the facilities
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Accommodation's Reply
26 Jun 2025
Dear Mrs. Salmayanti. Warm greetings from Wiltop Hotel Jambi. Thank you for your review and feedback. We apologize for the inconvenience you experienced during your stay. We will immediately follow up on this to improve our services and facilities in the future. Your feedback is very important for improving the quality of our hotel. Best regards, Jreffry Prastya Lubis. General Manager.
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B***g
Staycation
8.8
/10
Reviewed 5 week(s) ago
The staff are friendly, and very helpful during the check in/out process.
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Accommodation's Reply
26 Jun 2025
Dear Valued Guest. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. May you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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FB
Fritz B.
Business
8.5
/10
Reviewed 6 week(s) ago
Great experience as it used to be.
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Accommodation's Reply
20 Jun 2025
Dear Mr. Fritz B
Warm Greetings from Wiltop Hotel Jambi
Thank you for your kind words! We're truly glad to hear that your experience at Wiltop Hotel Jambi remains just as great as you remember. We look forward to welcoming you back again soon!
Best Regards
Jeffry Pras Lubis
General Manager
D***n
6.7
/10
Reviewed 6 week(s) ago
Review Jujur "Menurut Kami"
Kekurangan :
1. Parkiran kurang banyak. Jadinya masuk parkir basement dan itu harus naik tangga kalau mau akses lift ke hotel. Bawa bayi + barang banyak sangat menyulitkan.
2. Petunjuk arah ke lobby tidak informatif. Dari basement ke lobby checkin harus muter-muter. Security bilang di lantai 3. Sampai lantai 3 harus ke lift berbeda untuk balik turun ke G.
3. Bantal hanya 1. Tidak ada guling.
4. Pesannya kasur queen/deluxe tapi dikasihnya twin. Kalau memang tidak ada, harusnya disampaikan di travelokanya.
5. Beberapa area banyak debu. Perlu dibersihkan berkala. Sensitif bagi anak-anak yang punya riwayat paru-paru.
Kelebihan :
1. Pasta giginya merek ternama
2. AC dingin
3. TV oke
4. Ada refil air
5. Parkir basement gratis
6. Petugas parkirnya amanah
7. Sebelahan dengan mall
8. Breakfastnya cukup oke
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Accommodation's Reply
20 Jun 2025
Dear Mr. Dian Maulik Saputra. Thank you very much for your honest and detailed review. We apologize for the inconvenience you experienced during your stay, especially regarding the basement parking access, the direction to the lobby, and the incompatibility of the type of mattress ordered. Your feedback is a serious concern for us, especially regarding the comfort of guests who bring children and luggage. Regarding the cleanliness of the area and the number of pillows, our housekeeping team will evaluate so that this does not happen again. Regarding the room view, we understand that each guest's preferences are different and we will try to provide the best options in the future according to availability. We will also follow up on communication with the online platform to ensure more transparent information in the future. On the other hand, we are very pleased to know that you are satisfied with the room facilities, breakfast, AC comfort, parking attendant service, and the location of our hotel which is directly connected to the mall. Your feedback is very valuable for improving our services. Hopefully we will be given the opportunity to welcome you back with a better stay experience. Warm regards, Jeffry Prastya Lubis. General Manager
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N***a
Staycation
8.5
/10
Reviewed 7 week(s) ago
The hotel staff were happy to help when we complained about the uncomfortable room. They provided the best service and friendliness. Thank you Wiltop Hotel.
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Dear Our Valued Guest. Warmest Greetings from Wiltop Hotel Jambi. Thank you for your positive review. We are glad to hear that our team was able to assist you wholeheartedly when you submitted your complaint. Guest satisfaction and comfort are our priority, and feedback like this motivates us to continue providing the best service. We look forward to welcoming you back to Wiltop Hotel. Warm regards, Jeffry Prastya Lubis. General Manager
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FB
Fritz B.
10.0
/10
Reviewed 8 week(s) ago
Awesome services. Will definitely come back.
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Accommodation's Reply
02 Jun 2025
Dear Mr. Fritz B
"Warms Greetings From Wiltop Hotel Jambi"
Thank you so much for your kind words! We're thrilled to hear you enjoyed our services. We truly appreciate your support and can’t wait to welcome you back again soon!
Warms Regards,
Jeffry Prastya Lubis
General Manager
FB
Fritz B.
Business
10.0
/10
Reviewed 8 week(s) ago
All has been great. Even though they are still renovating, yet they tried their best to make customers happy with their services.
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Accommodation's Reply
02 Jun 2025
Dear Mr. Fritz B
"Warm greetings from Wiltop Hotel Jambi"
Thank you so much for your kind review! We're glad to hear you had a great experience with us. Although we are still in the process of renovating, we truly appreciate your understanding and are happy to know that our efforts to provide the best service were noticed. We look forward to welcoming you back again soon with an even better atmosphere!
Warm Regards
Jeffry Prastya Lubis
R***o
8.5
/10
Reviewed 10 week(s) ago
all good, thanks willtop and teams
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Accommodation's Reply
24 May 2025
Dear Valued Guest
Thank you for your positive feedback! We are delighted to hear that your experience at Wiltop Hotel was very good. Your satisfaction is our priority, and we look forward to welcoming you again for another great stay.
Warms Regards
J. Prastya Lubis
General Manager
Y***i
5.6
/10
Reviewed 10 week(s) ago
Minimum pillows, room doesn't smell good.
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Accommodation's Reply
24 May 2025
Dear Value Guest."Warm Greetings From Wiltop Hotel Jambi"Thank you for choosing Wiltop Hotel Jambi as your place to stay and giving us positive feedback. We hope that similar circumstances will not happen again in the future and we are ready to welcome you back to Wiltop Hotel Jambi in the future. Yours sincerely. J pras Lubis. General Manager
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s***i
8.6
/10
Reviewed 10 week(s) ago
Here, luckily, sometimes you get a good room, sometimes not, because you don't stay here once or twice. I once found a dirty sanitary napkin here and the AC is really noisy, it's a mess.
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Accommodation's Reply
21 May 2025
Dear Value Guest. Thank you for your review and trust in staying at Wiltop Hotel Jambi several times. We apologize for the unpleasant experience you had, especially regarding the cleanliness of the room and the noise of the AC. This clearly does not reflect the standard of service and comfort that we strive for all guests. Your input is very valuable and we will immediately follow up with the relevant team so that similar incidents do not happen again. We will also increase supervision of the cleanliness and maintenance of room facilities. We hope to provide a better experience on your next visit. Do not hesitate to contact us directly if you have special needs or requests for a specific room. Warm regards, Jeffry Prastya Lubis. General Manager
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RF
Riko F.
Business
9.6
/10
Reviewed 11 week(s) ago
The room is spacious, the receptionist is friendly, the breakfast is not very varied.
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Accommodation's Reply
19 May 2025
Dear Value Guest. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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B***g
Leisure
9.7
/10
Reviewed 11 week(s) ago
friendly staff very helpful when check in/out. thank u
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Accommodation's Reply
19 May 2025
Dear Value Guest. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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Number of reviews per page
20
40
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