8.4
Very Good
From 2,769 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.5

Service and Facilites

8.3

People often mention about Grand Impression Hotel
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Staff Friendliness (22)
Bedroom (21)
Ambiance (20)
Bathroom (19)
Distance to City Center (18)
Family Friendly (18)
Hotel Area (18)
Taste (18)
Variety (18)
Surroundings (17)
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Traveler Reviews Grand Impression Hotel

Number of reviews per page
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40
Customer reviews
Supomo
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
Very strategic, close to USU and the city center, lots of culinary... Awesome
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Ellen T. P.
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Transit
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8.5
/10
Reviewed 4 week(s) ago
i order omelete from the kitchen and must asked to use 2 eggs. it was very plain omelete.
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Accommodation's Reply
16 Jul 2025
Greetings of health and warm greetings from Grand Impression Hotel Medan. Thank you, Sir/Madam, for the valuable time you have given to add and provide the best assessment of our hotel. It is an honor for us to meet you again, and we read your review that you were very comfortable during your stay at Grand Impression Hotel Medan, and enjoyed every facility at Grand Impression Hotel Medan. Your review will be used as motivation as a reference so that we can always provide and maintain our best quality of service. Once again, we thank you and we will look forward to welcoming you back to Grand Impression Hotel Medan. Greetings of health and warm greetings
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s***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
ok great, good hotel and recommended
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1 people find it helpful
Accommodation's Reply
30 Jun 2025
Healthy Greetings and Warm Greetings from Grand Impression Hotel Medan. Thank you Sir/Madam, for the valuable time that has been given to add and give the best assessment of our hotel. It is an honor for us and to meet you again, and we read your review that you were very comfortable while staying at the Grand Impression Hotel Medan, and enjoyed every facility available at the Grand Impression Hotel Medan. The reviews that you have given will be our motivation as a reference so that we can always provide and maintain our best quality of service. Once again we thank you and we will await your return to the Grand Impression Hotel Medan. Healthy Greetings and Warm Greetings
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Alvin I.
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
At first I chose the wrong hotel, but it turned out the hotel was okay, the cleanliness was also good and the room was nice. The staff was very friendly and the breakfast menu was varied and delicious. Looks like I will stay at this hotel again.
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Accommodation's Reply
30 Jun 2025
Dear Mr. Alvin, Healthy Greetings and Warm Greetings from Grand Impression Hotel Medan. Thank you Mr. Alvin, for the valuable time that has been given to add and provide the best assessment of our hotel. The review that you have given will be our motivation as a reference so that we can always provide and maintain our best quality of service. Once again we thank you and we will wait for your return to Grand Impression Hotel Medan. Healthy Greetings and Warm Greetings
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Muhammad N.
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Leisure
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9.4
/10
Reviewed 11 week(s) ago
A suitable place to stay if you are active in the Setiabudi area, USU campus and Ringroad.
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3 people find it helpful
n***l
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Delicious food, friendly staff, clean room. Easy access.
1 people find it helpful
t***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The staff is friendly and quick to help when the room key is left inside. Access to find food and snacks is also abundant. Several ATMs are also available. The location is also on a main road. But this is also a minus point, where the sound of vehicle exhausts can sometimes be heard in the room.
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M***d
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10.0
/10
Reviewed 16 week(s) ago
The hotel location is close to the city center and the hotel service is very good.
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A***I
icon-Leisure
Leisure
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9.6
/10
Reviewed 18 week(s) ago
Everything is good but the TV won't turn on, there is no water heater in the room. Comfortable.
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1 people find it helpful
Accommodation's Reply
27 Mar 2025
To Our Esteemed Guests, thank you for taking the time to give a review, for our TVs all are in good condition, sir and madam, for water heaters are available in the deluxe room and family suite room types, and we also provide dispensers on each floor, we look forward to your visit to the Grand Impression Hotel, always healthy with your family, warm greetings from the Grand Impression Hotel
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H***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
Easy check in/out process, comfortable place, clean room. Clean bathroom, great AC, really cold, suitable for staying with family, supermarket near the river.
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3 people find it helpful
Accommodation's Reply
04 Mar 2025
To Our Valued Guest, Thank you for taking the time to give us a great review of your stay with us. This proves our commitment to always provide the best service. We look forward to welcoming you and your family on your next visit. Thank you. Stay healthy, Sir and your family, Warm Regards, Grand Impression Hotel Management
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Risnawati
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
1. Nice room 2. Friendly staff 3. Affordable access and strategic location close to everything
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Accommodation's Reply
28 Feb 2025
To Our Valued Guest, Mrs. Risnawati, Thank you for taking the time to give us a great review of your stay with us. This proves our commitment to always provide the best service. We look forward to welcoming you and your family on your next visit. Thank you. Warm regards, Grand Impression Hotel Management
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Amry D. T.
icon-Business
Business
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6.7
/10
Reviewed 25 week(s) ago
First time staying at this hotel. There is no kettle jug, sugar, coffee, etc. In the bathroom, the shower water comes out a little and is clogged. The breakfast variety is good, commensurate with the price. But it's already cold when shown. The refill takes a long time. Even for fried chicken, you have to wait almost half an hour.
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2 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear Mr. Amry D. T, Thank you for taking the time to give us a very good review of your stay with us. For the kettle jug, sugar and coffee, our rooms are available in Deluxe and Family Suite types, while the room you chose is a Superior room, and for the shower and food issues we will follow up, This proves our commitment to always provide the best service. We are looking forward to welcoming you on your next visit. Thank you. Warm regards, Grand Impression Hotel Management
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H***n
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9.4
/10
Reviewed 25 week(s) ago
Mattress need replacement. Old and wornt out
2 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear valued guest warmest greetings from Grand Impression Hotel Medan. thank you for providing a comment about your recent stay with as. your comment will be shared to our team, for sure will be a motivation for us to make even greater. we will do our utmost effort to keep our commitment to always deliver the best experience for every customer . once again thank you for sharing your experience during your stay. we are looking forward to welcoming you back to Grand Impression Hotel with kind regards
M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
It's quite comfortable and the location is also strategic, so so far so good.
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2 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear Valued Guest, Thank you for taking the time to give us a great review of your stay with us. This proves our commitment to always provide the best service. We look forward to welcoming you on your next visit. Thank you. Warm regards, Grand Impression Hotel Management
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L***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
The staff is friendly and agile, when there is a complaint the problem is immediately resolved and handled immediately
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1 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear valued guest. Warmest greetings from Grand Impression Hotel Medan. Thank you for providing a comment about your recent stay with as. Your comment will be shared to our team, for sure will be a motivation for us to make even greater. We will do our utmost effort to keep our commitment to always deliver the best experience for every customer. Once again thank you for sharing your experience during your stay. We are looking forward to welcoming you back to Grand Impression Hotel. With kind regards
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Riyan S. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
clean and ok room... recommended to stay here
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1 people find it helpful
N***r
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 30 week(s) ago
The air in the room is not fresh and the room is not soundproof, but access to the location is easy.
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1 people find it helpful
A***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 31 week(s) ago
The hotel is shabby and the beds sag, but the food is great, the food is delicious, the staff at the dining area are also quick to take empty plates from the table as soon as they are set, you can also ask for help to fill a bottle of hot water, and it's free.
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3 people find it helpful
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adenan
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
Strategic location and lots of places to eat dinner
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C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Good, next time I'll stay again with my family
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1 people find it helpful
Number of reviews per page
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