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Traveloka (2,753)

8.4

Very Good

From 2,753 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.5

Service and Facilites

8.3

People often mention about Grand Impression Hotel

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Staff Friendliness (21)

Ambiance (19)

Bedroom (19)

Bathroom (18)

Distance to City Center (17)

Surroundings (17)

Accessibility (17)

Room Space (17)

Soundproof (17)

Hotel Area (17)

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Traveler Reviews Grand Impression Hotel

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Customer reviews

Muhammad N.

Leisure

9.4

/10

Reviewed 2 day(s) ago

A suitable place to stay if you are active in the Setiabudi area, USU campus and Ringroad.

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n***l

Business

9.4

/10

Reviewed 1 week(s) ago

Delicious food, friendly staff, clean room. Easy access.

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t***s

Staycation

8.5

/10

Reviewed 4 week(s) ago

The staff is friendly and quick to help when the room key is left inside. Access to find food and snacks is also abundant. Several ATMs are also available. The location is also on a main road. But this is also a minus point, where the sound of vehicle exhausts can sometimes be heard in the room.

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M***d

10.0

/10

Reviewed 5 week(s) ago

The hotel location is close to the city center and the hotel service is very good.

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A***I

Leisure

9.6

/10

Reviewed 8 week(s) ago

Everything is good but the TV won't turn on, there is no water heater in the room. Comfortable.

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Accommodation's Reply

27 Mar 2025

To Our Esteemed Guests, thank you for taking the time to give a review, for our TVs all are in good condition, sir and madam, for water heaters are available in the deluxe room and family suite room types, and we also provide dispensers on each floor, we look forward to your visit to the Grand Impression Hotel, always healthy with your family, warm greetings from the Grand Impression Hotel

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H***y

9.7

/10

Reviewed 11 week(s) ago

Easy check in/out process, comfortable place, clean room. Clean bathroom, great AC, really cold, suitable for staying with family, supermarket near the river.

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3 people find it helpful

Accommodation's Reply

04 Mar 2025

To Our Valued Guest, Thank you for taking the time to give us a great review of your stay with us. This proves our commitment to always provide the best service. We look forward to welcoming you and your family on your next visit. Thank you. Stay healthy, Sir and your family, Warm Regards, Grand Impression Hotel Management

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Risnawati

10.0

/10

Reviewed 12 week(s) ago

1. Nice room 2. Friendly staff 3. Affordable access and strategic location close to everything

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Accommodation's Reply

28 Feb 2025

To Our Valued Guest, Mrs. Risnawati, Thank you for taking the time to give us a great review of your stay with us. This proves our commitment to always provide the best service. We look forward to welcoming you and your family on your next visit. Thank you. Warm regards, Grand Impression Hotel Management

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Amry D. T.

Business

6.7

/10

Reviewed 14 week(s) ago

First time staying at this hotel. There is no kettle jug, sugar, coffee, etc. In the bathroom, the shower water comes out a little and is clogged. The breakfast variety is good, commensurate with the price. But it's already cold when shown. The refill takes a long time. Even for fried chicken, you have to wait almost half an hour.

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2 people find it helpful

Accommodation's Reply

14 Feb 2025

Dear Mr. Amry D. T, Thank you for taking the time to give us a very good review of your stay with us. For the kettle jug, sugar and coffee, our rooms are available in Deluxe and Family Suite types, while the room you chose is a Superior room, and for the shower and food issues we will follow up, This proves our commitment to always provide the best service. We are looking forward to welcoming you on your next visit. Thank you. Warm regards, Grand Impression Hotel Management

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H***n

9.4

/10

Reviewed 14 week(s) ago

Mattress need replacement. Old and wornt out

2 people find it helpful

Accommodation's Reply

14 Feb 2025

Dear valued guest warmest greetings from Grand Impression Hotel Medan. thank you for providing a comment about your recent stay with as. your comment will be shared to our team, for sure will be a motivation for us to make even greater. we will do our utmost effort to keep our commitment to always deliver the best experience for every customer . once again thank you for sharing your experience during your stay. we are looking forward to welcoming you back to Grand Impression Hotel with kind regards

M***a

Transit

8.5

/10

Reviewed 15 week(s) ago

It's quite comfortable and the location is also strategic, so so far so good.

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2 people find it helpful

Accommodation's Reply

14 Feb 2025

Dear Valued Guest, Thank you for taking the time to give us a great review of your stay with us. This proves our commitment to always provide the best service. We look forward to welcoming you on your next visit. Thank you. Warm regards, Grand Impression Hotel Management

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L***i

9.4

/10

Reviewed 17 week(s) ago

The staff is friendly and agile, when there is a complaint the problem is immediately resolved and handled immediately

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1 people find it helpful

Accommodation's Reply

14 Feb 2025

Dear valued guest. Warmest greetings from Grand Impression Hotel Medan. Thank you for providing a comment about your recent stay with as. Your comment will be shared to our team, for sure will be a motivation for us to make even greater. We will do our utmost effort to keep our commitment to always deliver the best experience for every customer. Once again thank you for sharing your experience during your stay. We are looking forward to welcoming you back to Grand Impression Hotel. With kind regards

Riyan S. A.

10.0

/10

Reviewed 18 week(s) ago

clean and ok room... recommended to stay here

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N***r

Transit

8.7

/10

Reviewed 19 week(s) ago

The air in the room is not fresh and the room is not soundproof, but access to the location is easy.

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1 people find it helpful

A***A

Leisure

8.7

/10

Reviewed 20 week(s) ago

The hotel is shabby and the beds sag, but the food is great, the food is delicious, the staff at the dining area are also quick to take empty plates from the table as soon as they are set, you can also ask for help to fill a bottle of hot water, and it's free.

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3 people find it helpful

adenan

Transit

8.5

/10

Reviewed 20 week(s) ago

Strategic location and lots of places to eat dinner

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C***a

Leisure

10.0

/10

Reviewed 20 week(s) ago

Good, next time I'll stay again with my family

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1 people find it helpful

J***r

9.3

/10

Reviewed 21 week(s) ago

Clean, but the room is not soundproof, very noisy from outside, people walking and chatting can all be heard inside the room.

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5 people find it helpful

C***a

Staycation

8.5

/10

Reviewed 21 week(s) ago

Clean room, satisfactory service

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L***n

Business

10.0

/10

Reviewed 22 week(s) ago

Steady and very good and comfortable

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1 people find it helpful

D***y

10.0

/10

Reviewed 26 week(s) ago

Nice and comfortable, for the receptionist, please also inform the new guests who have just arrived, not all of them know about the procedures for using the elevator at the hotel, thank you.

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4 people find it helpful

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