8.2
Very Good
From 3,129 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.5

Service and Facilites

8.2

People often mention about Merapi Merbabu Hotel Yogyakarta Powered by Archipelago
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Surroundings (54)
Bedroom (54)
Ambiance (52)
Room Space (52)
Staff Friendliness (50)
Accessibility (46)
Bathroom (45)
Taste (44)
Distance to City Center (43)
Check-in/out Time (37)
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Traveler Reviews Merapi Merbabu Hotel Yogyakarta Powered by Archipelago

Number of reviews per page
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40
Customer reviews
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Muhammad A. R.
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Business
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10.0
/10
Reviewed 7 hour(s) ago
Awesome Djiwo, highly recommended for a staycation with your partner.
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Retno N.
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8.5
/10
Reviewed 1 day(s) ago
Quite comfortable.. Friendly service.. Close to culinary spots
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Accommodation's Reply
01 Aug 2025
Dear Retno N. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Absolutely recommended to those who are on a budget travel but still have a little higher budget on the accommodations plan
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Alpha W.
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Leisure
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10.0
/10
Reviewed 3 day(s) ago
10/10 Hotel, those who have a slightly higher budget for budget travel, it's better to come here
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Accommodation's Reply
01 Aug 2025
Dear Alpha W. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room was very clean and fragrant, making me feel at home. The breakfast was delicious and varied. The staff was friendly.
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Accommodation's Reply
22 Jul 2025
Dear L*a. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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K***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel staff are very friendly and helpful.
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Accommodation's Reply
18 Jul 2025
Dear ke*a. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
For the price above one million with a suit type, we took it hoping to get more in terms of facilities, it turned out to be a lot of nonsense. Disappointed in terms of amenities or breakfast and they are not detailed in preparing small things but are really needed, for example, soap and shampoo are not suitable for a hotel of this class and if you take a shower it gets wet and slippery until you bring it to the room because there are no towels or foot mats provided and for breakfast, it would be better to increase the variety and taste for a hotel of this size👍
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear W*a. Thank you for your review. Guest comfort and satisfaction are our top priorities. We apologize for the shortcomings of our amenities and breakfast. We will improve on these. If there is anything else we can assist you with, please do not hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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GLENN O.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The staff is friendly, there's a welcome drink, there's ample parking, and free parking for guests. The elevator is quite old and slow. Opening the room door is also a bit difficult.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Glenn O. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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Erwan J. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Easy access to the city... Comfortable rooms for families, with balconies too. Clean in every way 😁. The breakfast menu is varied and the food is delicious, and the restaurant is spacious. Awesome, always a success.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Erwan J.P. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there is anything we can assist you with, please do not hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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Hendi p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
I appreciate all of the work, all of the staff are friendly and keeping the hotel above my expectations.
2 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Hendi p. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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indah a.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Not very pleasant because it is not clean and the room is small.
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Accommodation's Reply
09 Jul 2025
Dear Indah A. Thank you for your review. Guest comfort and satisfaction are our top priorities. We apologize for the lack of cleanliness, and we will improve on this. If there is anything else we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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E***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 5 week(s) ago
The lobby looks like that of a four-star hotel, but once you enter the room area—especially in the old building—it feels more like a motel, with dim lighting, a leaking air conditioner, a wardrobe with a missing door, and an oddly positioned toilet and bathroom sink.
1 people find it helpful
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Julhan E.
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9.4
/10
Reviewed 5 week(s) ago
Very impressive, the room is very spacious, there is a large balcony facing the mountain. In the morning the air is very cool.
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Accommodation's Reply
09 Jul 2025
Dear Julhan E. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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yohana a. d.
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Staycation
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5.7
/10
Reviewed 7 week(s) ago
Cleanliness has been improved, food for breakfast has also been improved.
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Accommodation's Reply
18 Jun 2025
Dear yohana a. D. Thank you for your review, Guest comfort and satisfaction is our top priority. We apologize for our lack of cleanliness and food, we will improve on that. If there is anything else we need to help with, please do not hesitate to contact us and look forward to welcoming you back with even better service in the future. Thank you
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly representative, family and strategic position.
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1 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear D*n. Thank you for your review, Guest comfort and satisfaction is our top priority. We apologize if there is anything uncomfortable while staying at our hotel. If there is anything else we need to help with, please do not hesitate to contact us and look forward to welcoming you back with better service in the future. Thank you
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J***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The floor and bathroom are not very clean. The service is not very friendly, but the room is spacious enough for a large family.
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1 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear J*n. Thank you for your review, Guest comfort and satisfaction is our top priority. We will double check again regarding this matter. We apologize if there is anything uncomfortable while staying at our hotel. If there is anything else we need to help with, please do not hesitate to contact us and look forward to welcoming you back with better service in the future. Thank you
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 10 week(s) ago
The landscape is too congested, I get lost just going to the pool, the directions are not clear, the visibility is lacking and the room maintenance is also lacking. The bathroom door is broken
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1 people find it helpful
Accommodation's Reply
28 May 2025
Dear R*i. Thank you for your review, Guest comfort and satisfaction is our top priority. We will double check again regarding this matter. We apologize if there is anything uncomfortable while staying at our hotel. If there is anything else we need to help with, please do not hesitate to contact us and look forward to welcoming you back with better service in the future. Thank you
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E***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The hotel's location is strategic, easy to find food, fast service, cleanliness is quite good, spacious parking, pleasant
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2 people find it helpful
Accommodation's Reply
19 May 2025
Dear E*y. Thank you for your positive review, Guest comfort and satisfaction is our top priority. We will always provide the best service. If there is anything else we need to help you with, please do not hesitate to contact us and look forward to welcoming you back with even better service in the future. Thank you
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Ina I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 11 week(s) ago
The location is close to campus, so if you want to buy snacks, there are lots. Booked during a long holiday and checked out at night, ordered a large bed but it was no longer available, got a room with no window, couldn't tell whether it was morning or not, instead there was a glass window with a dispenser outside, connected to the corridor, next to it was a warehouse.. It was so noisy, couldn't sleep, it wasn't very soundproof. The mattress smelled of sweat, the bathroom also smells not too good. Luckily the staff was okay, the AC wasn't cold, the service came immediately but took a long time to fix it, the water kettle wasn't washed, there were traces of tea, but if you complained, it was immediately replaced (I had to look for a replacement 2 times), it was quite annoying because it took time, we wanted to rest. For breakfast, there were lots of menu variations, you could choose various things, but the taste was just so-so, unfortunately when I tried the siomay it was very salty, plus the seasoning was also salty.
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6 people find it helpful
Accommodation's Reply
19 May 2025
Dear Ina I. Thank you for your positive review, Guest comfort and satisfaction are our top priorities. We apologize for your inconvenience in staying at our hotel, we will double check again for the future. If there is anything else we need to help with, please do not hesitate to contact us and look forward to welcoming you back with better service in the future. Thank you
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The staff are all friendly. The place is fun. The rooms are cool with complete facilities. Thank you. Next can be a recommendation for those who want to stay with family.
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2 people find it helpful
Accommodation's Reply
15 May 2025
Dear C*a. Thank you for your positive review, Guest comfort and satisfaction is our top priority. We will always provide the best service. If there is anything else we need to help you with, please do not hesitate to contact us and look forward to welcoming you back with even better service in the future. Thank you
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Number of reviews per page
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