Overall Ratings & Reviews Great Western Hotel & Resort Serpong

The staff is friendly, and the room is decent for a stopover.

Quite comfortable and clean, the staff are helpful and friendly.

good location. and near to Lawson's or alfamart and indomart. only have 2 elevator... and verry slowly. must has time to waiting. for room has an old furniture. and for towel its not white anymore. im booking 3 rooms... and 1 room has a water dispenser.. so save money for water😁

Friendly staff, comfortable and clean rooms

Affordable prices, close to toll access, comfortable environment.

the spray is dirty, there are marks that are still stuck/dry

ookkkeeee really good.....basically okay, no regrets here

nice living for family. kids are fun

Ambiance/Facilities: Good Food: Varied Staff Assistance: Friendly Highlights: Excellent Price: Affordable Location: Strategic

The hotel staff is very friendly and the rooms are very spacious.

Not bad for the price. I'll stay here several times when I'm in the Serpong area for work.

Car parking rates have started to be charged at IDR 10,000, and motorbikes at IDR 5,000. It's also quite good for getting in and out of vehicles 😅

It turned out that the apartment was used as a hotel. The room was quite clean, the AC was very old, at first I was worried it wouldn't be cold. The swimming pool was small, there were no benches, it was confusing where to sit and there was no toilet and shower. There wasn't even a trash can. Those who are used to hotels must be shocked. The bathroom door was broken, the doorknob was broken, and it was even difficult to close. Hopefully if anyone stays, they won't get that room.

Just so-so. An old apartment turned into a hotel. The rooms need to be renovated to be more attractive. The pillow cases, blankets, and sheets are worn out. Space is quite spacious.

Good & excellent, 7 days stay. Suggestion: AC may need attention to be cooler.

The hotel's nuances seem unclean, the furniture in the room also looks improper, such as the AC swinger holes. The bathroom door is broken and cannot be closed.

The room's AC is not cold enough, so it's ok for a family.

in front of the room there is a rope that really disturbs the view and photos, when I just entered I complained and asked to move rooms but the receptionist said that in the afternoon or before night the rope was gone, but what was said was a lie. The rope was still there until morning, it was really disappointing, why lie like that, I don't want to stay here again!

so far ok, yesterday the items that should be added in the bathroom are soap, toothbrush, toothpaste, shower cap, and hair dryer. thank you..

Very good. Strategic location. Good service and the room is also clean.