Dear Mr./Ms. Ke*a, Greetings from 101 Bandung Dago – Modern and Stylish Experience. Thank you for taking the time to share your valuable review and feedback. We sincerely apologize for any inconvenience you may have experienced, particularly regarding the service during check-in. Your feedback has been taken seriously and will be addressed immediately through a thorough evaluation and additional training for the relevant staff, so that we can provide even more professional, attentive, and comfortable service in the future. Regarding access to local television, please note that we have provided a Vidio app to access all local TV channels via streaming. We apologize if this was not clearly communicated. Concerning the soundproofing issue, we apologize for any impact on your comfort during your stay and will take note for future improvements. We look forward to welcoming you again to 101 Bandung Dago in the future. We wish you and your family good health. Sincerely, Devini Yolanda, General Manager
