Overall Ratings & Reviews The Axana Hotel

From all the services and facilities, the hotel is very satisfying...

Very good and the price is not expensive

The hotel staff were very friendly and helped with the check in/check out process.

The hotel is close to the beach and convenient for morning walks and exploring the beauty of Padang. If I have an event in Padang, I'd love to return.

Great facilities 👌, comfortable, clean, and close to the city center.

The mattress is dirty, there is no hair dryer, there are lots of stains on the blanket. The floor is dirty.

I felt something was odd in room number 211, I asked for towels on Jan 15:00 until 17:00 still not delivered, but at 20:30 the towels were suddenly in the room, the room was empty, according to the hotel SOP, hotel employees are not allowed to enter the room without permission from the customer except in an emergency, and what was even more epic was the bathroom light suddenly went out in just a matter of seconds and came back on and gave us a signal of fear. and when we were about to go down, when we were in the elevator the door was about to close, eh suddenly opened again as if someone wanted to come in, even though there was no one there

The hotel is good, clean, not noisy.

There's no parking, the basement is very narrow, smelly, there are no officers, security in the lobby is not responsive to guests checking out. The room is close to the AC compressor, it's noisy.

Lisa is very friendly, and she has a very good conversation with her.

Lisa, very nice and friendly, very engaging conversation.

The hotel staff is very friendly, the hotel is very comfortable and the check in time is very fast.

everything is great and good... just a little bit of attention, please improve the internet

The added value of this hotel is its very competitive price, especially for a hotel located in the city center. There are several things that can still be improved: 1. It would be better if guests do not have to go back and forth to the receptionist just to ask for a parking stamp in order to get access to the exit without additional costs. 2. The basement area seems poorly maintained and looks shabby; it would be nice if it could be improved to make it more comfortable. 3. The lobby area is integrated with the smoking area, which is quite disturbing for guests who are sensitive to cigarette smoke. Overall, this hotel has very good potential, especially in terms of location and price. With some minor improvements to the comfort of the facilities and the flow of guest services, the quality of the stay experience can be significantly improved. Hopefully in the future the management can continue to evaluate and improve for customer satisfaction.

Friendly staff and excellent service

Comfortable for families, neat, clean, and not disappointing.

hotel near city center, comfortable room. friendly staff.. small and smelly parking lot.. elevator broken during checkout time.

It's okay, the room is also clean

I ordered a non-smoking room, but was given a smoking room. Room 304, the wardrobe was broken, there were cockroaches, the blankets were really smelly, the refrigerator was dirty, the room and facilities were full of dust, the hairdryer was asked for again after being given, the room was very noisy, I couldn't sleep because of the many disturbing sounds. The only plus point is that the other facilities of the hotel are good, but not the room, it's not very good.

The room is hot, the air conditioning is not working optimally.