I booked the hotel when I arrived there via the app. Before I booked, I made sure to the staff there that it was true that the picture was the photo of the room above. Because I wanted a room above that's why I booked and I asked the staff 3 times and they said it was true. But after I booked and got out the hotel voucher, it turned out that the room was downstairs and the hotel told me to complain to the travel agent and I complained. After waiting for a long time, no feedback or calls from customer care to ask if I can get a room or not? Meanwhile I didn't get the room I wanted on the right but was given a room on the left. Because I was tired of arguing, I accepted it with disappointment. The next day. That I was said to get breakfast only 1 pax because my voucher did not click 2 pax and that was also a problem by the hotel. Gosh, the rules are really strict here. Finally, I called the e-commerce and asked for the regulation of the hotel, how much is 1 room for pax? And e-commerce answered 2 pax then why was I given 1 even though I was alone with my husband? From e-commerce, they finally gave 2 pax, but from the hotel (the operational manager there asked for a claim, and was scolded, I don't want to know their internal affairs) so basically I just felt uncomfortable during the process. Even though there the view is good and the food is also delicious. It's just that the regulations are too complicated. I was about to heal, but I got dizzy.