Dear Ms. Mahendra S., From the management of Athiwangsa Hotel & Convention Solo, we respectfully thank you for taking the time to share your experience during your stay at Athiwangsa Hotel & Convention Solo. We apologize for the inconvenience you experienced, from the room's condition not meeting your expectations, the light switch issue, to the lack of cleanliness. We have taken your feedback seriously and informed the relevant teams to assess and improve the situation, including inspecting the rooms and maintaining equipment to ensure all guests enjoy maximum comfort and do not encounter such problems again. We are sorry that your check-in experience was unsatisfactory and hope that on your next visit, Athiwangsa Hotel & Convention Solo will have the opportunity to welcome you back with a more comfortable stay and our highest standards of service. Sincerely, Agung, General Manager, Athiwangsa Hotel & Convention Solo