Overall Ratings & Reviews Chara Hotel

Traveloka (3,972)
Other sources (2)
8.1
Very Good
From 3,972 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

8.0

Meal

7.8

Location

8.4

Service and Facilites

8.0

People often mention about Chara Hotel
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Distance to City Center (78)
Bedroom (69)
Ambiance (65)
Room Space (59)
Staff Friendliness (58)
Bathroom (58)
Accessibility (50)
Surroundings (43)
Hotel Area (42)
Wifi (39)
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Traveler Reviews Chara Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The hotel is very strategic, only the parking area is not very spacious
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M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's not bad, but the room has no view, breakfast is just so-so😮‍💨
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A***u
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
friendly hotel staff check it out it's not complicated if it's crowded you have to queue and it seems like every hotel is like that the elevator is really small for the 4 of us who are big enough to fit😭🤣 the rest is safe for a rest it's still okay
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1 people find it helpful
L***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
It's complicated, you have to pay 1 million in cash. The place is nice, but it's complicated, there's a lot of this and that.
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1 people find it helpful
M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The location is very good, but the vinyl flooring in the room has peeled off a lot.
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S***a
icon-Staycation
Staycation
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9.7
/10
Reviewed 5 week(s) ago
The check in and check out process is very easy, the service is friendly, the rooms are clean and comfortable, all the facilities provided are functioning well.
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E***i
icon-Transit
Transit
icon-origin-TRAVELOKA
5.9
/10
Reviewed 5 week(s) ago
In my opinion, the location is very strategic. The only thing I found the hotel was a bit stuffy, I don't know, because the windows are blocked by a wall, so you can't directly see the view outside, so it's like just being in your room. As for the service, when I entered, the male receptionist was normal, just like other hotels, according to standard operating procedures. The female receptionist was very unusual. I've stayed at hotels where they've been friendly and normal before. This one seemed to be giving my husband an inappropriate look, and the opposite was true for me. If someone was genuinely friendly or smiling, they wouldn't look at either the man or the woman. I felt uncomfortable smiling only at my husband, while at me, it was like a look of disgust or a really mean look. I've never experienced anything like this in a hotel before, but now I don't want to go back to this hotel. Secondly, the room. There's still a lot of dust, like on the bar counter or on the edge of the bed—what the heck, the dust is really thick. Hopefully, this can be a lesson for us to improve in the future, so we can attract more customers. And please give us a good rating.
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1 people find it helpful
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 6 week(s) ago
It's okay, it's in the city center, and the room is reasonably priced. However, it's a bit difficult to borrow a hairdryer and iron. I called several times, but they still didn't show up.
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4 people find it helpful
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I've stayed here twice, it's nice and comfortable, the most important thing is that access to the city is very easy, the downside is that there's no refrigerator in the room, whereas the previous type I booked had a refrigerator.
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2 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 7 week(s) ago
1. The bathroom has a bathtub, but it's not what I expected, it's actually terrible. 2. Late checkout is not possible just for prayer; you'll be charged if you check in after 12 noon. 3. Small parking lot. 4. The closet smells bad. 5. There's no mirror in the room, only one in the bathroom. 6. You can get a more comfortable hotel for the same price. Pros: Strategic location.
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8 people find it helpful
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Even though the wooden bridge creaks a bit, it's okay😬 I took the room with the bathtub, it's really worth it. thanks!✨
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2 people find it helpful
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
6.7
/10
Reviewed 8 week(s) ago
The hotel is right in the city center, the rooms are clean, but the rooms are not soundproof, and the lights often go out 5 times a day, with the rooms being close together.
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2 people find it helpful
A***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
It's really good, I recommend it, but the power went out a few times 😅
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3 people find it helpful
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 9 week(s) ago
As soon as I checked in and saw the Google reviews, I was immediately worried. The pillowcase was torn, and there were blood stains. Then, the bathroom leaked, leaving the floor constantly wet. I wondered if it was reasonable to get the amenities I was experiencing for that price.
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2 people find it helpful
Yogi S. M.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 9 week(s) ago
Room cleanliness and room odor need to be paid attention to again
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4 people find it helpful
G***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
As expected, I've stayed here 5 times
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2 people find it helpful
PJN5 J.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 10 week(s) ago
The receptionist was not friendly, very slow, had to deposit 100 thousand, the room was not soundproof, the sound of people moaning while having sex could be heard, there was the sound of snoring, around 1-5 o'clock there were 4 times when hotel residents slammed the door and walked in the hallway.
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1 people find it helpful
P***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel is nice, the downside is that the wifi is a bit slow, otherwise it's good
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1 people find it helpful
Sani S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Strategic location, clean, comfortable rooms.
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K***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The place is okay, but there is no all you can eat breakfast.
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