The Kanjeng Suites Kuta Galeria - Bali

Explore The Kanjeng Suites Kuta Galeria - Bali
8.5
Very Good
From 1,223 reviews
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Cleanliness

8.6

Room Comfort

8.5

Meal

8.1

Location

8.6

Service and Facilites

8.6

People often mention about The Kanjeng Suites Kuta Galeria - Bali
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Ambiance (27)
Bedroom (27)
Staff Friendliness (26)
Bathroom (26)
Accessibility (25)
Hotel Area (21)
Distance to City Center (20)
Surroundings (15)
Room Space (14)
Family Friendly (13)
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Traveler Reviews The Kanjeng Suites Kuta Galeria - Bali

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Customer reviews
O***a
icon-origin-TRAVELOKA
5.8
/10
Reviewed 4 day(s) ago
The hotel atmosphere is spooky, like an abandoned hospital. The hotel is big but the staff is deserted and only one person!!! There is no security. Entering the hotel room smells of dirty sheets and pillowcases, like they have never been changed, like a single-use room. The bathroom towels are also like rags, like not like in other hotels, dirty. Then the TV has no picture, all over ants. Asking for repairs is told they can't. Asking for a room change is said to be full, many bookings even though the hotel is very quiet, only one person staying in the room. Parking is also deserted, like I want to test my courage. Not long after I immediately checked out. The room is really bad, the facilities are not good 👎
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Y***i
icon-origin-TRAVELOKA
6.2
/10
Reviewed 1 week(s) ago
The staff was very nice, but the room was kinda messy. I didn't expect it would turn out to be like that. The room needs some touch-up; the air in the room was so uncomfortable. I hope it could get better after renovations.
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B***i
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Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 1 week(s) ago
15 hours water outage. Once available, it is dirty for an hour. Moldy wall. Building is old and not well maintained. For the 300k per night, it is a rip-off.
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R***s
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10.0
/10
Reviewed 1 week(s) ago
very comfortable....top dah.....
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FREDERIKA W.
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Staycation
icon-origin-TRAVELOKA
5.6
/10
Reviewed 2 week(s) ago
Mosquitoes abound, and it smells musty. I still sweep the garden at night. It needs to be renovated before selling, as comfort is paramount. The bathroom water is salty.
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.8
/10
Reviewed 2 week(s) ago
The staff was friendly, but unfortunately, there were blood stains on my blanket, the sheets were dirty, and the pillowcases were dirty. The bathroom water was very salty.
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1 people find it helpful
F***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Our stay here was very pleasant. The room was clean, comfortable, and exactly as shown in the photos. The bed was also comfortable, allowing for a good night's rest. The amenities were quite complete and all worked well. The bathroom was clean and had hot water. The staff was friendly and responsive when needed. The location is strategic, making it easy to find food and other places around the hotel. Check-in and check-out were quick and hassle-free. Overall, I was very satisfied with my stay here. Definitely recommended, and I would stay here again if I have the chance! ⭐
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Retno
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 3 week(s) ago
I booked for 3 nights, but on the third day (only 2 nights), I was rushed to check out. I thought I'd made the wrong booking, but it turned out they had a mistake in their records. When I tried to check in, they also said my booking wasn't there. I showed them my app, and after a while, they found my booking. I don't know what system they're using to mess up their records.
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1 people find it helpful
I***n
icon-Transit
Transit
icon-origin-TRAVELOKA
5.6
/10
Reviewed 3 week(s) ago
The hotel is ugly, the TV doesn't work, it's dirty.
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1 people find it helpful
N***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The water in the bathroom is very salty and it's very disturbing. Please fix it so the water is neutral.
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1 people find it helpful
M***d
icon-origin-TRAVELOKA
8.1
/10
Reviewed 3 week(s) ago
The hotel staff was nice, friendly, and lovely. The only downside was the bathroom water was salty.
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1 people find it helpful
n***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 week(s) ago
There's a lack of hotel staff on standby at the reception, and it's difficult to find other hotel staff for assistance. Yesterday, the first check-in was made to wait for an hour. The staff on standby at the reception were going back and forth between guests' rooms, while the staff should have remained on standby at the reception desk to handle other guests. It was a shame. Overall, the location of the hotel was okay, the staff were friendly, and the room was large. However, the condition of the bedsheets in the room seemed to need to be replaced because there were stains that made it uncomfortable to look at. Also, the water in the toilet was salty, so it felt like bathing in seawater 🙏🏻.
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A***o
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Leisure
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7.5
/10
Reviewed 5 week(s) ago
I've only stayed in a hotel once in Bali. The bath water was saltwater/seawater.
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D***a
icon-origin-TRAVELOKA
6.2
/10
Reviewed 6 week(s) ago
I've stayed here several times, but sometimes I get a different room than I booked. The room is damp, but the staff is friendly.
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1 people find it helpful
Martha C.
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8.8
/10
Reviewed 10 week(s) ago
Friendly, even asking for a change of towel was prompt.
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Mulya S.
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9.4
/10
Reviewed 11 week(s) ago
Nice & comfortable room. Strategic location, very worth it.
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1 people find it helpful
Muchammad F. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Cheap for relaxing and comfortable for resting.
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1 people find it helpful
L***u
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 12 week(s) ago
When I checked in, I was given a corner room where the staff was constantly yelling. I was supposed to stay there for two nights, but I checked out that night because the female staff member was crying next to my room. And while I was taking a nap, my room was suddenly opened without knocking (without asking permission). That's really bad hospitality.
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2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
7.3
/10
Reviewed 12 week(s) ago
Stayed for 6 days, the room was never cleaned even though we asked for it to be cleaned. Very bad.
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2 people find it helpful
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Harira y.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 13 week(s) ago
The room lock is hard to open, and the salt water after a shower makes you feel sticky, like you've been in the ocean. I'll reconsider staying here.
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1 people find it helpful
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