The Kanjeng Suites Kuta Galeria - Bali

Explore The Kanjeng Suites Kuta Galeria - Bali
8.5
Very Good
From 1,228 reviews
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Cleanliness

8.6

Room Comfort

8.5

Meal

8.1

Location

8.5

Service and Facilites

8.5

People often mention about The Kanjeng Suites Kuta Galeria - Bali
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Bedroom (32)
Staff Friendliness (31)
Bathroom (31)
Ambiance (30)
Accessibility (28)
Hotel Area (23)
Distance to City Center (22)
Surroundings (18)
Room Space (15)
Family Friendly (14)
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Traveler Reviews The Kanjeng Suites Kuta Galeria - Bali

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Customer reviews
J***a
icon-origin-TRAVELOKA
5.4
/10
Reviewed 2 week(s) ago
I'm sure the staff would agree that this hotel is extremely poorly maintained and unsuitable, with a stark contrast between the pictures and the reality. The entrance was covered in handprints, and the lobby and hallways were dark, damp, and poorly lit. The wallpaper in the room was peeling in many places, and the floor was damp, as if it had been hastily mopped. The sheets were dirty, as if they hadn't been changed. The garden was unkempt, the bathroom was dark, and I finally gave up after 30 minutes in the room, deciding to move immediately because it was so uncomfortable.
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1 people find it helpful
M***l
icon-origin-TRAVELOKA
5.4
/10
Reviewed 3 week(s) ago
The staff is nice and friendly.. It's just not very clean, the floor is a bit oily.. Overall it's not very clean and the water is salty for some reason. Please improve the cleanliness of the restaurant and rooms. The room lights are also very dim.
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3 people find it helpful
M***d
icon-origin-TRAVELOKA
6.0
/10
Reviewed 3 week(s) ago
This old, poorly maintained hotel has a foul odor in the rooms, the sheets haven't been changed, and the water is salty. It's a horror hotel, highly not recommended.
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2 people find it helpful
S***o
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
It's actually comfortable here, but unfortunately the water is salty, it's not comfortable for bathing.
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1 people find it helpful
faldy s.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 4 week(s) ago
The room didn't match the photos. The lights were dim, and there was no hot water.
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3 people find it helpful
G***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The location is very strategic, close to everything. The staff is also very friendly.
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.8
/10
Reviewed 7 week(s) ago
There's still a lot that needs to be fixed, especially the water.
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2 people find it helpful
O***a
icon-origin-TRAVELOKA
5.8
/10
Reviewed 7 week(s) ago
The hotel atmosphere is spooky, like an abandoned hospital. The hotel is big but the staff is deserted and only one person!!! There is no security. Entering the hotel room smells of dirty sheets and pillowcases, like they have never been changed, like a single-use room. The bathroom towels are also like rags, like not like in other hotels, dirty. Then the TV has no picture, all over ants. Asking for repairs is told they can't. Asking for a room change is said to be full, many bookings even though the hotel is very quiet, only one person staying in the room. Parking is also deserted, like I want to test my courage. Not long after I immediately checked out. The room is really bad, the facilities are not good 👎
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7 people find it helpful
Y***i
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
The staff was very nice, but the room was kinda messy. I didn't expect it would turn out to be like that. The room needs some touch-up; the air in the room was so uncomfortable. I hope it could get better after renovations.
3 people find it helpful
B***i
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 8 week(s) ago
15 hours water outage. Once available, it is dirty for an hour. Moldy wall. Building is old and not well maintained. For the 300k per night, it is a rip-off.
3 people find it helpful
R***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
very comfortable....top dah.....
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2 people find it helpful
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FREDERIKA W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.6
/10
Reviewed 8 week(s) ago
Mosquitoes abound, and it smells musty. I still sweep the garden at night. It needs to be renovated before selling, as comfort is paramount. The bathroom water is salty.
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I***a
icon-Leisure
Leisure
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7.8
/10
Reviewed 8 week(s) ago
The staff was friendly, but unfortunately, there were blood stains on my blanket, the sheets were dirty, and the pillowcases were dirty. The bathroom water was very salty.
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1 people find it helpful
F***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Our stay here was very pleasant. The room was clean, comfortable, and exactly as shown in the photos. The bed was also comfortable, allowing for a good night's rest. The amenities were quite complete and all worked well. The bathroom was clean and had hot water. The staff was friendly and responsive when needed. The location is strategic, making it easy to find food and other places around the hotel. Check-in and check-out were quick and hassle-free. Overall, I was very satisfied with my stay here. Definitely recommended, and I would stay here again if I have the chance! ⭐
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5 people find it helpful
Retno
icon-Business
Business
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6.0
/10
Reviewed 9 week(s) ago
I booked for 3 nights, but on the third day (only 2 nights), I was rushed to check out. I thought I'd made the wrong booking, but it turned out they had a mistake in their records. When I tried to check in, they also said my booking wasn't there. I showed them my app, and after a while, they found my booking. I don't know what system they're using to mess up their records.
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2 people find it helpful
I***n
icon-Transit
Transit
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5.6
/10
Reviewed 9 week(s) ago
The hotel is ugly, the TV doesn't work, it's dirty.
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1 people find it helpful
N***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The water in the bathroom is very salty and it's very disturbing. Please fix it so the water is neutral.
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1 people find it helpful
M***d
icon-origin-TRAVELOKA
8.1
/10
Reviewed 10 week(s) ago
The hotel staff was nice, friendly, and lovely. The only downside was the bathroom water was salty.
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1 people find it helpful
n***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 11 week(s) ago
There's a lack of hotel staff on standby at the reception, and it's difficult to find other hotel staff for assistance. Yesterday, the first check-in was made to wait for an hour. The staff on standby at the reception were going back and forth between guests' rooms, while the staff should have remained on standby at the reception desk to handle other guests. It was a shame. Overall, the location of the hotel was okay, the staff were friendly, and the room was large. However, the condition of the bedsheets in the room seemed to need to be replaced because there were stains that made it uncomfortable to look at. Also, the water in the toilet was salty, so it felt like bathing in seawater 🙏🏻.
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A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.5
/10
Reviewed 12 week(s) ago
I've only stayed in a hotel once in Bali. The bath water was saltwater/seawater.
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