Overall Ratings & Reviews Omatha Village

the staff (front desk) wasn’t so friendly… the smell of the towels was so bad, but the room is so comfortable, everything is great… the vibe’s also nice and warm… the security so polite and friendly more than other staff…

It really feels like it's own village, since it's located inside (we like this so much since you'll have privacy inside). Plenty of room types to choose from and they all have it's own kitchen. There are 2 pools available. 1 big 1 in the main lobby amd a smaller 1 in the next building. We choose the room with a small garden area, very nice for some air and circulation. + we can park exactly in front of our unit.

Tl:dr : won’t recommend this villa to others. First, when checking in and being escorted to the villa, the staff just opened the door and disappeared. There was no offer to carry the suitcases. Even because we booked 2 villas, we didn’t know which one was the other villa and ended up just opening the villa next to where we parked the car. The first incident, in the room there was a price list of items that if damaged had to be replaced. But when we checked, the items on the list were not all in the villa, and when we asked the Front Office (FO) whether all the items on the list were definitely in the room or not, they just dodged it and said they didn’t know and blamed the cleaning service (CS). And when we opened the closet, we found dirty towels that hadn’t been cleaned. Should the guests confirm this with the CS themselves?? On the third night, when we returned to the villa, it turned out that our room hadn’t been tidied up at all. There were no additional amenities, not even mineral water. The same incident happened again, the FO didn’t want to be blamed and said, “we just changed shifts, and the one who should have replaced them is the CS.” This is the first time I have come to a hotel where the staff does not communicate with each other. When we contacted the manager, we were asked whether we hung up a tag to be cleaned or not. Even though the day before we didn't hang it up, our room was cleaned. So what is the SOP for this villa? So even though the villa is nice, the hospitality here is very bad. So, I won't recommend this place to others.

Perfect for a family trip. Everything is clean, hospitality is top of the line.

asked for a ground floor room but the type I chose did not have an option for a ground floor, but the staff gave me the option to upgrade to a ground floor room.. the staff was very helpful during my 3 day stay here and cleaned the room very well..

Great place, clean, complete facilities, close to the city center & easy to find food.

fun, nice, peaceful and easy access

Overall, during my stay it was ok. The distance to reach, accessibility and its surrounding was great. We can reach convinient stores just by walking. The staff are friendly but sometimes you have to buzz them to the reception when you need something as they don't respond the WhatsApp. It's weird because they put a telephone in the room, assuming it can be used to contact the receptionist unfortunately it didn't work at all. It wasn't a nice time to visit though cause it was rainy season, so the room has a certain smell of humidity. And the toilet doesn't dry quickly, so most of the time the floor gets wet for too long. The kitchen area got wet due to heavy rain. Though there still need some improvement, it was ok.

Unclear service. No coordination between shift officers. Disadvantageous to customers, especially in terms of breakfast and check-in. Breakfast tastes bland for porridge, fried rice is too sweet with too much soy sauce. The room is okay, only the AC often turns itself off and on. Even though I never set the timer. Reset it still doesn't work.

The environment is great. The staff also friendly and fast respond. Cleanliness of the hotel also good. The setting of this hotel is unique and different with another place, because the building seems like villa and we can access the room from front door and also back door that connect directly to the parking area without passing the lobby. So it gives more privacy to the guest. One suggestion that I could mention is please add glass sticker/blind sticker on the bathroom area, to make it more comfortable while took a bath.

Overall everything is good except for the toilet and the moldy walls, hopefully they will be fixed... we enjoyed staying here.

Highly recommended Love-love Omatha Village

My favorite hotel when I go to Denpasar; the rooms are comfortable, especially the colonial and gardenia.

Highly recommended, spacious rooms with complete facilities

Strategic location near Sanur and Denpasar city center. Close to find food. Peeling walls need repair. Limited hot water, used for a while it gets cold. Overall OK.

This is my umpteenth time staying here. The room size is sufficient, there is netflix and youtube. Highly recommended for families with small children, there is a kitchen so the children can cook their own food 👍

Very good both area, room, access and others

Very comfortable, and clean. Have stayed there twice.

Quiet place, yes quite clean and comfortable. Only in the room there are many mosquitoes (electric mosquito repellent is provided in the room).

Always happy to stay here and always make my children and family comfortable staying here