Traveloka (4,043)
8.2
Very Good
From 4,043 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.1
Meal
8.0
Location
8.7
Service and Facilites
8.2
People often mention about Azza Hotel Palembang by Horison
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Distance to City Center (43)
Staff Friendliness (40)
Bedroom (40)
Accessibility (36)
Room Space (35)
Ambiance (34)
Bathroom (29)
Taste (28)
Variety (27)
Hotel Area (24)
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Traveler Reviews Azza Hotel Palembang by Horison
Number of reviews per page
20
40
Customer reviews
J***i
Leisure
9.2
/10
Reviewed 3 day(s) ago
The hotel service is good especially breakfast, the food is varied. But the room condition does need improvement and renovation.
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Y***o
Staycation
8.8
/10
Reviewed 5 day(s) ago
all staff are very nice n friendly
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s***a
Transit
8.8
/10
Reviewed 2 week(s) ago
The location is very strategic, just cross the street to Palembang Icon Mall, next to it there is a place to massage my feet. Awesome.
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Rince L.
10.0
/10
Reviewed 2 week(s) ago
the room is comfortable... the AC is also safe. The breakfast has many variations so the kids like it when they are invited to stay here
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Accommodation's Reply
22 May 2025
Dear Mrs. Rince. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.
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Rizka M.
Leisure
8.8
/10
Reviewed 3 week(s) ago
Checked in for 2 days on the 10th to 12th got room 510, 512, 518. The AC was not cold with the hot weather in Palembang. When I entered the room, when I moved the bed to pray, the bed was not swept. There was also an unpleasant smell in the toilet, maybe the drain and just a suggestion for toilet equipment, just use liquid soap. The service at the receptionist and in the restaurant was quite friendly. In the future, the AC can be improved so it is cold.
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Accommodation's Reply
17 May 2025
Dear Mrs. Rizka. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. We apologize for the inconvenience during your stay, this is a special concern for us to re-evaluate. Best regards, Azza Hotel Palembang by Horison.
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A***h
Business
10.0
/10
Reviewed 3 week(s) ago
Nice, comfortable, close to Palembang Icon Mall.
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Accommodation's Reply
17 May 2025
Dear Mr./Mrs. A*h. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.
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J***a
Business
10.0
/10
Reviewed 3 week(s) ago
like the atmosphere makes guests comfortable
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Accommodation's Reply
17 May 2025
Dear Mr./Mrs. j*a. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.
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Ronaltus D. T.
8.8
/10
Reviewed 3 week(s) ago
Great location. Room ambience is quite old.
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Accommodation's Reply
17 May 2025
Dear Mr. Ronaltus D. T. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.
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I***a
Staycation
9.7
/10
Reviewed 4 week(s) ago
The room is clean, spacious, hot water is available and smooth. Access to the mall is close, basically it's really worth it with an economical price. Will be a regular here.
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Accommodation's Reply
17 May 2025
Dear Mr./Mrs. I*a. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.
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E***a
5.0
/10
Reviewed 4 week(s) ago
If the price is on discount, it's better not to take it, because you'll be given a really bad room:(Not worth a room at a normal price:(
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Accommodation's Reply
08 May 2025
Dear Mr./Mrs. E*a. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.
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W***a
Transit
8.8
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the room size is big, but it seems like it needs more maintenance because the toilet door is broken.
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Accommodation's Reply
17 May 2025
Dear Mr./Mrs. w*a. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.
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N***c
Leisure
8.4
/10
Reviewed 4 week(s) ago
Try coordinating with the local government, I think when I entered I smelled an unpleasant odor from the gutter in front of the hotel.
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Accommodation's Reply
17 May 2025
Dear Mrs. N*c. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. We apologize for the inconvenience during your stay, this is a special concern for us to re-evaluate. Best regards, Azza Hotel Palembang by Horison.
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Dedi P.
Business
10.0
/10
Reviewed 4 week(s) ago
I'm really happy to be able to stay here, the location is close to shopping and food centers
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Accommodation's Reply
17 May 2025
Dear Mr. Dedi. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.
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A***a
Leisure
10.0
/10
Reviewed 4 week(s) ago
Very strategic hotel, friendly staff
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Accommodation's Reply
17 May 2025
Dear Mr./Mrs. A*a. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.
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MY
Muhammad Y.
8.5
/10
Reviewed 5 week(s) ago
the hotel staff is very friendly and polite
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Accommodation's Reply
17 May 2025
Dear Mr. Muhammad. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.
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M***a
Medical
8.5
/10
Reviewed 5 week(s) ago
Very helpful in any matter, stayed a few days here and it was not boring
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Accommodation's Reply
22 May 2025
Dear Mr./Mrs. M*a. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and input and share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay experience you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.
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H***j
8.5
/10
Reviewed 6 week(s) ago
Very happy to stay here. Thank you azza hotel 🙂
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S***n
Staycation
10.0
/10
Reviewed 6 week(s) ago
strategic location, friendly staff
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1 people find it helpful
L***a
8.6
/10
Reviewed 7 week(s) ago
Hotel Azza has a really good location, strategically located in the middle of the city, but unfortunately, even though it has a lot of guests, they should have set aside a budget for "rejuvenating the building and facilities" because honestly, for a hotel, Azza feels like a boarding house, I'm really sorry.
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1 people find it helpful
m***a
Leisure
9.1
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, we arrived at the hotel around 12 noon. The intention was to just leave our luggage, walk around for a while while waiting for check-in time. It turned out that the staff allowed early check-in. There was even a staff who carried all our luggage. We were even allowed to leave pempek as souvenirs in the hotel refrigerator which was taken when checking out. Very nice. Next to the hotel there is Alfamart, across the hotel there is a mall, the LRT station is just a few steps away. perfect location. Maintain the friendliness and the quality of the rooms can be improved again.. Thank you very much Azza🙏
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Number of reviews per page
20
40
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