Overall Ratings & Reviews Sylvia Hotel Premier

Very satisfied, close location, friendly service, comfortable rooms, delicious food.

The hotel staff is friendly and the facilities are okay.

I have stayed here several times but this time I was disappointed. Previously I booked a deluxe room with a large bed but when I checked in it turned out to be empty (only the double bed was left) I was disappointed but the receptionist immediately changed it to a king size room on the 5th floor without any additional money. But the receptionist gave a mysterious smile that made my heart start to feel uncomfortable. Heading to the room (around 23:00 WITA) through the hallway and got lost because the direction of the sign was to the left but instead there was a meeting room. Turned around again and it turned out the hallway to the room was there. How come the direction of the sign should be to the right but why is it to the left? The feeling became even more uncomfortable. While packing up my things suddenly there was a sound like a chair being moved or something, the sound was very disturbing even after taking a shower and lying down the sound did not stop. I wanted to go to the receptionist to ask for a room change but my energy was no longer able to. Fix I can't sleep well because the sound is disturbing until 01.30 WITA finally fell asleep because of exhaustion and woke up at 08.00 WITA because of the disturbing sound again. It's really very disturbing even though usually when I sleep in a deluxe room I never hear the disturbing sound. I have paid via Traveloka, meaning the room has been booked for that day but why when I arrived the room I paid for was not there? not to mention the towels in the bathroom are not standard sizes. How come for a room as good as that the towels can only cover 3/4 of the body? please improve the service. Today I didn't eat breakfast because my sleep quality was disturbed even though I had also paid for breakfast. Please eliminate the sound and the standard towels. The TV channels are mediocre because many are blurry, and the AC is not cold (maybe it hasn't been cleaned for a long time). Customers choose to return there because of good memories and pleasant experiences. Hopefully next time will be better.

Good hotel in Kupang City, spacious and clean rooms, delicious food and lots of variety.

The swimming facilities for children are very safe and clean.

The service is quite good, very impressive

The hotel is pretty good. Hopefully it can be better in the future.

The hotel staff is very friendly and willing to help when needed.

Hotel staff is friendly, toilet cleanliness is also good

hopefully more privacy is maintained, especially to the staff at the reception, the male receptionist is okay, the service is good, friendly and responsive, but the female receptionist, overall is actually good, only some time ago the female receptionist at Sylvia Premier was unprofessional: I and my female friend sat in the lobby then continued to the room, but the female receptionist at Sylvia Premier stared at me with a look that what... grinned... made me uncomfortable, hopefully it can be communicated, Sylvia management with the staff on duty so that this uncomfortable incident will no longer be felt. THANK YOU!!!

Hotel staff is friendly, rooms are comfortable.

Good service and friendly and welcoming staff.

Good, very good and strategic location.

The hotel staff is very friendly. The room is clean and the food is delicious.

Every time we go to Kupang we always stay at this hotel, it's close to everywhere, but definitely close to Naikoten Market 😁 Already familiar with this hotel. Recommended!

Comfortable, clean, pleasant to stay here

cool. a very comfortable hotel for the Kupang area..clean, friendly staff

The location is strategic, easy to go anywhere, The place is comfortable,

The hotel staff is friendly and nice, the air conditioning in the room is not cold enough, and the wifi is slow.

Good for a 3 star hotel, food is ok. Location is good.