7.7
Pleasant
From 2,619 reviews
Provided by travelers on
Cleanliness

7.3

Room Comfort

7.4

Meal

7.4

Location

8.1

Service and Facilites

7.6

People often mention about Grand Hotel Lembang
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Accessibility (11)
Staff Friendliness (10)
Ambiance (10)
Hotel Area (8)
Surroundings (7)
Room Space (7)
Bedroom (7)
Distance to City Center (5)
Bathroom (5)
Soundproof (4)
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Traveler Reviews Grand Hotel Lembang

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40
Customer reviews
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
Both strategically close to the market and close to everywhere.
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ariz t.
icon-origin-TRAVELOKA
7.7
/10
Reviewed 55 week(s) ago
Wow, it's beyond my expectations, I just checked in and checked out that night. It's so horrible. I know that the Dutch buildings are very impressive.
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A***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 56 week(s) ago
The shape is like a villa with 1 room, actually it's nice if the atmosphere isn't like that. Try to make it brighter especially the bathroom and the outside of the villa, then the back of the room terrace has a lot of grass if not the terrace can be opened. Then at the back there are many debris that seem scary, it's better to close it so that guests can't see it, it's a shame if it was brighter and cleaner it would be more comfortable. The guard is friendly, when I stayed the water was off in the morning but I was allowed to take a shower in another villa where the water could be used. Hopefully in the future it can be better so that it will be more crowded.
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F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 57 week(s) ago
There are no towels, toothbrushes, mats, soap, shampoo. When we arrived at night, the place was quite scary to look at.
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1 people find it helpful
i***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 58 week(s) ago
The hotel is no longer suitable and does not match the picture. Please ask for QC again to cooperate with the hotel list.
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1 people find it helpful
Guest
icon-origin-TRAVELOKA
5.8
/10
Reviewed 58 week(s) ago
Old hotels are actually very comfortable with spacious rooms but are not well maintained in terms of cleanliness, facilities and the environment around the room.
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3 people find it helpful
Dny M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 58 week(s) ago
Please app. For the hotel partners, please pay attention because the hotel I booked does not match the one displayed by the app. So I hope the app will pay more attention to its hotel partners.
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2 people find it helpful
N***a
icon-origin-TRAVELOKA
5.6
/10
Reviewed 59 week(s) ago
To be honest, I just wanted to check in at 11 pm, when I entered, I was really scared, it looked like a hospital building and it was really scary. So I didn't check in and immediately went to change hotels
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3 people find it helpful
I***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 60 week(s) ago
Horrible boss, the hotel is creepy. Of all the rooms available, we are the only ones occupied. The hotel is very quiet. Dutch building. There is a big banyan tree, fallen leaves are never swept. So it's like living in another world. There is no receptionist, check in at the security guard. The hotel is very poorly maintained. I suggest, do not book at this hotel. I chose the wrong hotel, regret it for the rest of my life.
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1 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 60 week(s) ago
the building is old and abandoned, the buildings around it are shady trees, it's a pity that the money can't be refunded, the water shower is big, it's better not to come here again
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.6
/10
Reviewed 61 week(s) ago
I originally ordered a staycation here because I saw 3 stars, as soon as I arrived at the location and entered the room I swear it gave me goosebumps 😭 I didn't stay in the room for 1 hour before checking out again, the rich old hotel was almost abandoned. here it is suitable for testing the guts 😭
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C***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 61 week(s) ago
Creepy and haunted, expensive, dirty.
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Usman
icon-origin-TRAVELOKA
6.2
/10
Reviewed 61 week(s) ago
The soundproofing of the room is bad, so the sound of vehicles around the hotel can be clearly heard, including motor racing at night, so it disturbs the comfort of sleep
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Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 62 week(s) ago
When I first checked in, I was hesitant because there was no receptionist to help with check-in. The portal guard had a fast check-in process. Honestly, it was a bit of a horror, but yes, because I had already booked here, I was forced to stay, and it turned out everything was fine. , and just comfortable, the room is without AC but the room temperature is still cool, if you are timid, don't recommend it, but if you want to be calm from the sound of motorbikes, this is recommended, because the atmosphere is really calm, only if I may suggest the hall in front of the villa should be given lights so it doesn't look scary 🤣😂.
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4 people find it helpful
M***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 63 week(s) ago
I couldn't tell a story and couldn't share photos, let alone videos, I was afraid someone would see it, as soon as we arrived at the hotel we immediately checked out, we all didn't dare get out of the car, only my husband and cousin were just checking the room.
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3 people find it helpful
K***E
icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
It's just a bit scary....it should be planned again so it's not scary
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c***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 67 week(s) ago
get the one at the back, the quality of the room is really good, for those who are afraid to skip it, it's nice and comfortable, there are no strange things
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T***o
icon-origin-TRAVELOKA
5.0
/10
Reviewed 67 week(s) ago
Before COVID came here, there were only a few rooms left, which was a bit stressful because it was next to a room that had not been used for a long time.
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Yaani A.
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Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 67 week(s) ago
The staff was helpful, good for 1 night stay.
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Angga I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 67 week(s) ago
Very comfortable place for those who want it not to be too crowded.
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