8.6
Very Good
From 5,641 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.8

Service and Facilites

8.6

People often mention about MaxOneHotel Tidar Surabaya
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Staff Friendliness (99)
Distance to City Center (93)
Bedroom (91)
Bathroom (78)
Ambiance (74)
Accessibility (73)
Hotel Area (71)
Surroundings (70)
Room Space (66)
Check-in/out Time (59)
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Traveler Reviews MaxOneHotel Tidar Surabaya

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40
Customer reviews
Verified Traveler
icon-Business
Business
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8.2
/10
Reviewed 5 day(s) ago
The hotel staff was very friendly and helpful. I was able to store my luggage because I arrived before check-in time, and when the room was ready, I just had to pick up the key. The room was also clean. The location is strategic, making it easy to get everywhere, as it's right in the city center.
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E***y
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Business
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9.1
/10
Reviewed 2 week(s) ago
The staff is friendly, check-in is easy and fast, and the receptionist is responsive. The breakfast menu offers a wide variety. Parking needs to be addressed. The more guests there are, the more vehicles there will be. Hopefully, it will improve.
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Verified Traveler
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10.0
/10
Reviewed 2 week(s) ago
Strategically located in the city center, close to malls and culinary delights. Clean, comfortable rooms with a modern design. Super friendly and helpful staff, making you feel right at home! The rooftop bar is a great place to relax in the evening with views of Surabaya. Affordable prices, great service, perfect for short getaways or business trips. Highly recommended!
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S***r
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
Top mantap is the best, affordable price
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1 people find it helpful
A***f
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is neat and clean, and the staff is friendly. It's recommended if you want to explore the local food scene, as there are plenty of street food stalls nearby, especially Bebek Sinjai.
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Accommodation's Reply
17 Sep 2025
Dear Mr./Ms. A*f, Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you felt the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's first choice. Sincerely, Andi Prajudi, Operation Manager
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A***f
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
I've had several staycations with my family and have always been satisfied here. I might add a little more awareness for the staff who direct motorized vehicles into the hotel parking lot because they didn't help me enter. I realized that it was busy with traffic, but at the same time, we had already turned on our motorbike's turn signal to enter. Overall, it's good, keep it up.
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Accommodation's Reply
17 Sep 2025
Dear Mr. / Mrs. A*f. Thank you for taking the time to review Maxone Tidar Hotel Surabaya. We apologize for the inconvenience regarding the parking service, we have conveyed this to the relevant department to ensure that this does not happen again. We will use your criticism for evaluation so that we can improve the quality of our products and services to be even better. Once again, we apologize for the incident you experienced during your stay at Maxone Tidar Hotel. We hope Maxone Hotel Tidar Surabaya remains the first choice for you and your family. Best regards. Andi Prajudi. Operation Manager.
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N***l
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
The staff is friendly, the hotel is clean and the rooms are clean and comfortable.
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Accommodation's Reply
17 Sep 2025
Dear Mr./Ms. N*I. Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you enjoyed the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's first choice. Sincerely, Andi Prajudi, Operation Manager
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B***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Decent facilities, decent comfort, close area
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Accommodation's Reply
17 Sep 2025
Dear Mr./Ms. B*y. Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you felt the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's first choice. Sincerely, Andi Prajudi, Operation Manager
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Achmad N. K.
icon-Business
Business
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10.0
/10
Reviewed 3 week(s) ago
The staff is incredibly friendly, I can use the rooftop for meetings and order drinks even though it's not open yet.
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Accommodation's Reply
17 Sep 2025
Dear Mr. Achmad N. Ke. Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you enjoyed the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's first choice. Sincerely, Andi Prajudi, Operation Manager
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I***a
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Staycation
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8.1
/10
Reviewed 3 week(s) ago
The hotel's predominantly black color scheme, especially the elevator, creates a dark, unsanitary atmosphere. The room and bathroom looked like they needed a deep clean. The towels were frayed at the edges.
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Fariz
icon-Leisure
Leisure
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9.7
/10
Reviewed 4 week(s) ago
Maxone was my final choice, and it turned out to be the best. The building offers aesthetic indoor and outdoor spaces. There's a very comfortable rooftop cafe, so you don't have to go outside to hang out; just go upstairs. The room is compact, just enough for me, as long as it's clean and everything works well. The location is in the city center; Tunjungan Plaza is just a short ride away. There are plenty of legendary eateries around the hotel. Highly recommended for those looking for a hotel in the heart of Surabaya, on a budget but comfortable. BEST VALUE FOR MONEY. Just a small suggestion: the breakfast is mediocre, but for the price, it's okay.
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Accommodation's Reply
17 Sep 2025
Dear Mr. Fariz S. F., Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you enjoyed the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's first choice. Sincerely, Andi Prajudi, Operation Manager
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F***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Friendly staff, fast checkout, clean room, but no tissue in the room
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Accommodation's Reply
02 Sep 2025
Dear Mr./Ms. F*i, Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you felt the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's top choice.
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M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The staff are very friendly and very helpful.
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Accommodation's Reply
01 Sep 2025
Dear Mr./Ms. M*d. Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you enjoyed the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's top choice.
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s***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A nice hotel, close to Tunjungan Plaza, easy to get food
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Accommodation's Reply
29 Aug 2025
Dear Mr./Ms. S*o, Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you enjoyed the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's top choice.
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Syahma F. T.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Pros: The hotel is colorful, the room, toilet, bed sheets, and towels are clean. TV broadcasts are good. Cons: Room tissue should not be used toilet paper. Limited number of power outlets.
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1 people find it helpful
Accommodation's Reply
01 Sep 2025
Dear Mr./Ms. Syahma F. T. Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you felt the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's first choice.
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Syahma F. T.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Pros: The hotel is colorful, the room, toilet, bed sheets, and towels are clean. The TV is good. Cons: Room tissue, should not be toilet paper. Little number of power outlets.
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Accommodation's Reply
29 Aug 2025
Dear Mr./Ms. Syahma F. T. Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you felt the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's first choice.
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Syahma F. T.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Pros: The hotel is colorful, the room, toilet, bed sheets, and towels are clean. The TV is good. Cons: Room tissue, should not be toilet paper. Little number of power outlets.
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Accommodation's Reply
29 Aug 2025
Dear Mr./Ms. Syahma F. T, thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you felt the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's top choice.
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A***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Hotel staff are helpful and the service is very satisfying, close to shopping areas.
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Accommodation's Reply
27 Aug 2025
Dear Mr./Ms. A*r, Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you felt the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's top choice.
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A***s
icon-Staycation
Staycation
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9.1
/10
Reviewed 6 week(s) ago
Good location and affordable, no complaints.
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Accommodation's Reply
22 Aug 2025
Dear Mr./Ms. A*s, Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you enjoyed the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's top choice.
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W***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Awesome, I always come here every time I go to Surabaya.
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Accommodation's Reply
22 Aug 2025
Dear Mr./Ms. W*o, Thank you for your visit and your wonderful review during your stay with us. We are delighted to know that you enjoyed the hospitality of our staff and the sense of comfort that made your experience so special. We hope that Maxone Hotel Tidar Surabaya will remain your and your family's top choice.
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Number of reviews per page
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