HARRIS Hotel & Conventions Gubeng

Explore HARRIS Hotel & Conventions Gubeng
8.8
Very Good
From 8,910 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.0

Service and Facilites

8.9

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Staff Friendliness (403)
Distance to City Center (369)
Bedroom (368)
Ambiance (357)
Variety (342)
Bathroom (333)
Taste (327)
Hotel Area (324)
Family Friendly (313)
Accessibility (302)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

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40
Customer reviews
A***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Very satisfied especially when negotiating the check-out time because I was waiting for the train schedule, but disappointed when I asked the bell boy to help me check-out, it took so long that I had to get off myself without the bell boy's help, hopefully there will be improvements in the future, overall the best.
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Accommodation's Reply
23 Oct 2026
Thank you to all Harris fans, thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya, and thank you for taking the time to write such a positive and constructive review. We apologize for any inconvenience you experienced, particularly regarding the concierge (bellhop) service not reaching your room. This may have been due to a queue for concierge services at that time, causing the delay in reaching your room. However, this will be an important observation and evaluation for us to improve our communication and service speed in the future. Thank you again for your interest. We hope to welcome you back to the City of Heroes again to provide you with an even better stay experience. Sincerely, Kokito, Customer Relations Manager
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y***e
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Business
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10.0
/10
Reviewed 4 day(s) ago
Strategic location, comfortable, and highly recommended.
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Accommodation's Reply
23 Oct 2026
Thank you to all of Harris's fans! Thank you for your excellent reviews and ratings. We are delighted that you had a memorable experience with us here. We hope to welcome you back to Surabaya again for even more memorable experiences. Sincerely, Kokito, Fan Club Relations Manager.
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T***r
icon-Business
Business
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10.0
/10
Reviewed 4 day(s) ago
The facilities and amenities are wonderful.
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Accommodation's Reply
23 Oct 2026
Cheers HARRIS Fans, Thank you very much for your positive review. Your kind word means a lot for us as it will encourage us even more to deliver our best service and products. We look forward to welcome you back soon in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
T***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
It provides amazing services that make us comfortable when staying here.
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Accommodation's Reply
23 Oct 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a great review about us. It is our pleasure to make your stay memorable and we look forward to welcome you back soon. HARRISly Yours, Cogito Fans Relations Manager
M***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Thankyou Harris gubeng team kalian the best
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Accommodation's Reply
13 Oct 2026
Thank you to all Harris's fans! Thank you for the wonderful reviews and top ratings. We are delighted that we were able to make your visit to Surabaya even more memorable. These reviews will motivate us to continue providing the best service and products. See you again at our next exciting event! Sincerely, Kokito, Fan Club Relations Manager
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I***n
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Business
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8.5
/10
Reviewed 2 week(s) ago
Friendly service, the breakfast is very complete.
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Accommodation's Reply
13 Oct 2026
Thank you to all Harris's fans! Thank you for your excellent reviews and ratings. We are delighted to have served you, and your positive feedback on our food will encourage our chefs and the entire team to continue striving to serve the best food. We hope to welcome you back again on other exciting occasions. Sincerely, Kojito, Customer Relations Manager
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muhamad
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9.4
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly and enthusiastic when they welcomed us.
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Accommodation's Reply
02 Oct 2026
Thank you, Mr. Muhammad N. Thank you for your positive rating and review. We were delighted to serve you and hope we were able to make your visit to Surabaya even more memorable. We look forward to welcoming you again soon. Sincerely, Kojito, Customer Relations Manager
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A***i
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Business
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9.7
/10
Reviewed 4 week(s) ago
Strategic location from city center and good service.
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1 people find it helpful
Accommodation's Reply
30 Sep 2026
Thank you to all Harris fans who chose to stay at Harris Hotel & Conventions Kubeng, Surabaya, and for taking the time to write reviews and rate us. We are delighted to have served you and hope that we were able to make your visit to the city of heroes even more memorable. We look forward to welcoming you back again soon. Sincerely, Kokito, Fan Club Relations Manager
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Nilahermawati
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the elevator smells good, all the rooms smell good, the hotel is clean and tidy, the food is delicious.
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Accommodation's Reply
28 Sep 2026
Thank you, Ms. Nila. Thank you for your second positive review. We are very pleased to have served you again, and your review will further motivate us to maintain our high standards of service. We hope to welcome you back again. Sincerely, Kojito, Customer Relations Manager.
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Verified Traveler
icon-Business
Business
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8.5
/10
Reviewed 4 week(s) ago
Easy access, convenient parking, clean rooms, fast and environmentally friendly service, in short, it's really great.
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1 people find it helpful
Accommodation's Reply
23 Sep 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and thank you for taking the time to write a wonderful review about your memorable experience. We hope to welcome you back again soon. Sincerely, Kokito, Customer Relations Manager
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H***i
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Business
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9.1
/10
Reviewed 4 week(s) ago
friendly staffs always greet you and will always serve you as if you were the hotel's owner😉. that's why you will feel at home when staying in the hotel. cool👍👍
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Accommodation's Reply
25 Sep 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and for sharing your wonderful review about us ! It is our pleasure to make you feel the comfort of your home, indeed, HARRIS Gubeng is your home in Surabaya. Your kind word means a lot of us, this will encourage us even more to always deliver our best ! We wish you a pleasant trip to your next destination. Here in Surabaya, we cannot wait to welcome you back for another unforgettable moment with us. HARRISly Yours, Cogito Fans Relations Manager
R***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
There are lots of bonuses... but if you stay here, you have to enjoy it so you can enjoy the bonuses.
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Accommodation's Reply
23 Sep 2026
Thank you to all of Harris's fans! Thank you for your reviews and positive ratings. We are delighted to have served you and hope that Harris Gubeng will be your next choice when you return to the City of Heroes. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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Nilahermawati
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Business
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10.0
/10
Reviewed 5 week(s) ago
The hotel staff are all friendly, the elevator smells nice, the hotel is clean, the design is modern and elegant, the food is delicious and has a wide variety. I hope you continue to maintain this friendly spirit 🙏🏻
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1 people find it helpful
Accommodation's Reply
28 Sep 2026
Thank you, Ms. Nila. Thank you for your kind review and top rating. All of us at Harris Kubang, Surabaya, are delighted to have served you and hope you enjoyed your visit even more. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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A***i
icon-Transit
Transit
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10.0
/10
Reviewed 5 week(s) ago
The hotel staff were friendly and provided excellent service. They ensured check-in was on time. Breakfast offered a varied menu.
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1 people find it helpful
Accommodation's Reply
18 Sep 2026
Thank you to all Harris's fans! Thank you for your positive ratings and feedback, especially regarding the friendliness of our staff and the delicious breakfast we serve. This motivates us to continue working hard and maintaining the quality of our service and products. We hope to welcome you back again soon. Sincerely, Kokito, Fan Club Relations Manager
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Sri S.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
It was really nice to stay here 😊
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Accommodation's Reply
18 Sep 2026
Cheers Ms. Sri, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a wonderful review. It is always our pleasure to make your stay memorable. We cannot wait to welcome you back soon in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
H***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Strategic location... near Unair and PPNs... Rooms and bathrooms are okay, clean, comfortable but cramped... Restaurant is okay, food is delicious and varied but the restaurant space is still under renovation so it is less comfortable.
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Accommodation's Reply
18 Sep 2026
Thank you to all Harris fans. Thank you for your ratings and positive reviews. We at Harris Gubeng, Surabaya, are delighted to have served you and hope that our recent visit to Surabaya was even more memorable. We apologize if the ongoing renovations next to the restaurant caused any inconvenience, but the good news is that the renovations are on schedule and are expected to be completed within the next two months. Once again, we appreciate your interest and we at Surabaya hope to welcome you back again in the future. Sincerely, Kokito, Customer Relations Manager
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B***U
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and impressive.
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Accommodation's Reply
08 Sep 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience with us. Your review motivates and encourages all of us at Harris Kubeng to continue working hard and maintaining the quality of our service. We hope to welcome you back to the City of Heroes again in the future. Sincerely, Kokito, Customer Relations Manager
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A***K
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was a great experience for the family, with all the necessary items met. This hotel is truly perfect for children if we bring the family. This hotel is a perfect choice for our next trip.
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2 people find it helpful
Accommodation's Reply
10 Sep 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng, Surabaya. We are delighted to have served you and hope that we were able to make your stay in Surabaya even more memorable. We look forward to welcoming you and your family back to Harris Kubeng again in the future. Sincerely, Kokito, Customer Relations Manager
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E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Traveling alone is not fun, let's invite the family to stay together.
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Accommodation's Reply
07 Sep 2026
Hello, Harris fans! Thank you for recommending Harris Gubeng Surabaya Hotel & Convention Center. We were truly delighted that you chose our hotel. We look forward to seeing you again in Surabaya. Thank you. Sincerely, Cogito, Customer Relationship Manager
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febriyanto
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
very friendly and very enjoyable
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1 people find it helpful
Accommodation's Reply
07 Sep 2026
Thank you, Mr. Febriyanto. Thank you for your top rating and positive review. We are very happy to hear that you had a memorable experience at Harris Gubeng Surabaya. We hope to welcome you back again soon. Sincerely, Kokito, Customer Relations Manager.
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Number of reviews per page
20
40