A***h
10.0
/10
Reviewed 2 day(s) ago
Very satisfied especially when negotiating the check-out time because I was waiting for the train schedule, but disappointed when I asked the bell boy to help me check-out, it took so long that I had to get off myself without the bell boy's help, hopefully there will be improvements in the future, overall the best.
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Accommodation's Reply
23 Oct 2026
Thank you to all Harris fans, thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya, and thank you for taking the time to write such a positive and constructive review. We apologize for any inconvenience you experienced, particularly regarding the concierge (bellhop) service not reaching your room. This may have been due to a queue for concierge services at that time, causing the delay in reaching your room. However, this will be an important observation and evaluation for us to improve our communication and service speed in the future. Thank you again for your interest. We hope to welcome you back to the City of Heroes again to provide you with an even better stay experience. Sincerely, Kokito, Customer Relations Manager
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