8.8
Very Good
From 6,900 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.7

Location

8.9

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Gubeng
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Staff Friendliness (227)
Distance to City Center (208)
Bedroom (205)
Variety (204)
Ambiance (200)
Bathroom (188)
Taste (188)
Hotel Area (175)
Accessibility (171)
Family Friendly (171)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

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40
Customer reviews
F***i
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 day(s) ago
have a pleasant stay at harris gubeng. the room was quite comfy but the soundproof need to be upgraded because i can still hear a lil sound from the next room. the food is ok and for the breakfast menu is vary. the staff is super friendly and helpful. and also the view from 11th floor was amazing.
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Accommodation's Reply
09 Aug 2025
Cheers HARRIS Fans, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya. We also want to thanks for your kind words on this platform, this will definitely encourage us even more to always deliver our best. Your suggestion about the room insulation (sound-proofing) will be noted and evaluated by our Engineering department. This will be an important input for our upcoming renovation in few years ahead. We wish you pleasant journey to your next destination and all of us here in Surabaya cannot wait to welcome you back. HARRISly Yours, Cogito Fans Relations Manager
K***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
The location is very easy to access, and the service is also excellent. Thanks.
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Detta P. U.
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8.5
/10
Reviewed 6 day(s) ago
It's fine for the Wonsari area. The AC is cool and the staff are friendly.
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Accommodation's Reply
07 Aug 2025
Cheers, Ms. Detta. Thank you for returning with your excellent review and rating. This will further motivate us to continue our work. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Great, friendly staff. It's okay for the Wonosari Kidul area.
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Accommodation's Reply
07 Aug 2025
Cheers, Harris fans! Thank you for your rating and review. We're delighted to have served you and hope you enjoyed your visit to Surabaya. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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iriawati
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 day(s) ago
Check-in was fast, the elevator was quite fast, and the room was small, perhaps due to the smart room type. The downsides were that the room wasn't very soundproof, the towels were shabby, and the mattress and pillows were hard compared to other hotels in the same price range.
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Accommodation's Reply
07 Aug 2025
Cheers, Mrs. Iriawati, Thank you for staying at Harris Hotel & Conventions Gubeng Surabaya. We are delighted to welcome and serve you here. However, we also apologize for any inconvenience you experienced. We will take note of all your suggestions and improve them in the future. For your information, we also provide other room types such as Deluxe, Premium, Executive, and Amazing Residence if they better suit your preferences in terms of room size. We hope you will still consider us in the future if you travel again to Surabaya. Warm regards, Cogito. Fan Relations Manager
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B***o
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Extending the day overnight can certainly predict what actually happens.
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Accommodation's Reply
07 Aug 2025
Cheers, Harris fans! Thank you for extending your stay. We're delighted to continue serving you and look forward to welcoming you back in the future. Warmest regards, Cogito, Fan Relations Manager
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B***o
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A big name within reach, that is the expression according to our conditions and needs while at Harris Gubeng.
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Accommodation's Reply
07 Aug 2025
Cheers, Harris fans! Thank you for choosing us as your home in Surabaya. We are delighted to serve you and hope to make your visit to Surabaya memorable. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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s***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Friendly staff, clean and beautiful hotel atmosphere
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Accommodation's Reply
07 Aug 2025
Cheers, Harris fans! Thank you for your positive rating and review. We're delighted that you enjoyed the ambiance and comfort of our hotel. We look forward to welcoming you back to Harris Gubeng Surabaya. Warm regards, Cogito, Fan Relations Manager
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Hatim H.
icon-Leisure
Leisure
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9.4
/10
Reviewed 1 week(s) ago
The room design is attractive, clean, it is pleasant to stay here, the hotel staff are all friendly.
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Accommodation's Reply
03 Aug 2025
Cheers, Mr. Hatim, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We are delighted to have served you here and hope to make your visit to the City of Heroes even more memorable. We wish you a smooth journey to your next destination. We look forward to being your home in Surabaya. Warm regards, Cogito, Fan Relations Manager
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diana k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Harris is very comfortable and the food is delicious. If I go back to Surabaya, I'll stay at Harris Gubeng again...
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Accommodation's Reply
07 Aug 2025
Cheers, Ms. Diana, Thank you for your excellent review and rating. We are delighted to have served you and served you delicious food. We look forward to welcoming you back to Harris Gubeng Surabaya. Warm regards, Cogito, Fan Relations Manager
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It was a very comfortable stay here, as the staff were very friendly and welcoming. I'll definitely stay here again for my next vacation.
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Accommodation's Reply
07 Aug 2025
Cheers, Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We are delighted to have served you and hope your visit to Surabaya was equally memorable. We look forward to welcoming you back on your next vacation. Warm regards, Cogito, Fan Relations Manager
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Diyah M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Atmosphere/Facilities: Very homey and complete (plus points include an ATM inside the hotel, and a Starbucks in front of the hotel). Food: Very delicious and varied menu. Staff Assistance: Very fast and responsive. Highlights: Although the rooms aren't very large, the layout is very comfortable. Price: Very affordable, especially since it's close to downtown Surabaya. Location: Very strategic, close to culinary spots and the station. Access to everything is easy.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Cheers, Ms. Diyah, Thank you and your husband for choosing us as your home in Surabaya. We are delighted to read your positive review and comments. This will undoubtedly motivate us to continue our work and maintain the quality of our service. We hope you have a smooth journey to your next destination. We in Surabaya look forward to welcoming you back again soon. Warm regards, Cogito. Fan Relations Manager
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NMAZU
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great hotel for a business trip or family vacation
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Accommodation's Reply
31 Jul 2025
Cheers Nmazu, Thank you very much for staying at HARRIS Gubeng Surabaya and leave an excellent rating. Also, your kind words will definitely encourage us even more to always deliver our best. We cannot wait to welcoming you back agai here, at your home in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
N***U
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great hotel for a business trip or family trip
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Accommodation's Reply
31 Jul 2025
Cheers HARRIS Fans, Thank you very much for sharing your pleasant experience with us. Your kind words will inspire us even more to always deliver our best. We look forward to welcoming you back again. HARRISly Yours, Cogito Fans Relations Manager
Fuad U. Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A very memorable stay, thank you very much, felt like an important person
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Accommodation's Reply
02 Aug 2025
Cheers, Mr. Fuad, Thank you for your rating and review. We are delighted to have served you and hope we made your visit to Surabaya even more memorable. You are truly important to us; our guests are our primary motivation for continued excellence. We look forward to welcoming you back to Harris Gubeng Surabaya. Warm regards, Cogito, Fan Relations Manager
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r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff are super super friendly and helpful, the rooms and toilets are very clean and fragrant, Harris Hotel will continue to be the choice of accommodation if you return to Surabaya.
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Accommodation's Reply
02 Aug 2025
Cheers, Harris fans! Thank you for choosing us as your home in Surabaya. We are delighted to serve you and hope to make your visit to Surabaya even more memorable. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 2 week(s) ago
The room is very small, not soundproof, the bathroom is a bit dirty. The food menu is varied but the taste is just average. Not hotel standard ⭐️⭐️⭐️⭐️
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Accommodation's Reply
02 Aug 2025
Cheers, Harris fans, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. However, we apologize for the inconvenience you experienced. All feedback you provide will be noted and taken into consideration by us. We will improve bathroom cleanliness, soundproofing, and evaluate the taste of the dishes we serve. Regarding room size, for your information, we also provide other, more spacious room types such as Deluxe, Premium, Executive, and Amazing Residence with an area of 78 square meters. We hope you will still consider us if you travel again to Surabaya. Warm regards, Cogito. Fan Relations Manager
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Hendrie C.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Friendly staff Spacious and comfortable hotel lobby Café and restaurant in one area Complete amenities Rooms with modern interiors Comfortable mattresses, pillows, and bolsters are available Gym, swimming pool, kids club, and jacuzzi facilities are available free of charge to hotel guests.
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+3
1 people find it helpful
Accommodation's Reply
29 Jul 2025
Cheers, Mr. Hendrie, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya and for taking the time to write a review. We are delighted to have served you and provided you with excellent facilities. We hope to continue being your home in the City of Heroes. See you again soon. Warmest regards, Cogito, Fan Relations Manager
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A***d
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
Ordered a non-smoking room, but got a smoking room, the reason was that the rooms were sold out.
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Accommodation's Reply
29 Jul 2025
Cheers, Harris fans, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. However, we apologize for any inconvenience you may have experienced. Special requests such as non-smoking or smoking floors are subject to availability at the time of check-in. Once again, we apologize for this and hope to have the opportunity to welcome you again in the future. If I may suggest, you can try the Premium, Executive, and Suite rooms, all located on non-smoking floors. Warm regards, Cogito. Fan Relations Manager
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Zacharia A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The warmest welcoming. Thank you for all staff from all departments. All of you do your job excellently. I'm impressed with the hospitality. I will come again for sure 100/10
1 people find it helpful
Accommodation's Reply
25 Jul 2025
Cheers Mr. Zacharia, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to wrote such a heartfull review about us. Your kind words about our team will definitely inspire us even more to continue delivering our best. We wish you a safe and pleasant trip to your next destination. We cannot wait to welcome you back again. HARRISly Yours, Cogito Fans Relations Manager
Number of reviews per page
20
40