HARRIS Hotel & Conventions Gubeng

Explore HARRIS Hotel & Conventions Gubeng
8.8
Very Good
From 8,830 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Gubeng
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Staff Friendliness (370)
Distance to City Center (338)
Bedroom (336)
Ambiance (329)
Variety (315)
Bathroom (307)
Taste (305)
Hotel Area (301)
Family Friendly (289)
Accessibility (279)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

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40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
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10.0
/10
Reviewed 2 day(s) ago
The staff are all friendly and never tire of greeting all guests who enter and pass by the hotel area. Thanks, Harris Hotel Gubeng, be the best to all hospitality serve 🫰
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Accommodation's Reply
14 Jul 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience. We love reading your reviews, and they are a great encouragement to us. We hope to welcome you back to Surabaya again in the future. Sincerely, Kokito, Customer Relations Manager
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L***y
icon-Business
Business
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8.5
/10
Reviewed 2 day(s) ago
Good hospitality. Thanks God Jesus, I got an upgraded room without any cost.
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Accommodation's Reply
14 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya. We are delighted having you with us and it is always our pleasure to make your stay memorable. May God bless you always and here in Surabaya, we are ready to welcome you back soon. HARRISly Yours, Cogito Fans Relations Manager
CHRISTANTO
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
We had a romantic event for two on the rooftop.
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Accommodation's Reply
15 Jul 2026
Thank you, Mr. Cristantto, for staying with us and for your wonderful review. We are delighted to have provided you with a memorable experience during your stay. Your satisfaction is our top priority. We hope to welcome you and your family back to our hotel again. Sincerely, Aldi Chandra Pratista, Front Office Manager
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
The staff is quite friendly, the room is quite clean but the AC is noisy. The water bidet is small.
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Accommodation's Reply
14 Jul 2026
Thank you to all Harris fans! Thank you for your ratings and reviews. We were delighted to serve you and hope your visit to Surabaya was a memorable experience. However, we apologize for any inconvenience caused. We will address and improve maintenance to prevent such incidents from happening again. Thank you again for your interest. We hope to welcome you back again. Sincerely, Kokito, Fan Club Relations Manager
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d***y
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Leisure
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8.2
/10
Reviewed 4 day(s) ago
The place is very neat and clean. The staff are very polite and helpful.
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Accommodation's Reply
13 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya, and taking your time to write such a great review about us. Your kind words will definitely encourage us even more to always deliver our best. We look forward to welcome you back. HARRISly Yours, Cogito Fans Relations Manager
F***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 1 week(s) ago
The staff is all friendly. The kids can go on missions to find Dinos and get stamps, which they can then exchange for coloring books. The breakfast menu is also varied. The pastries are delicious. I'd definitely come back here again if I were on holiday; it's so comfortable.
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Accommodation's Reply
11 Jul 2026
Thank you, Harris's fans! Thank you for your positive ratings and reviews. We are delighted to have served you and hope that we were able to make your vacation with your beloved child even more memorable. Your positive feedback encourages us to continue working hard, maintain the quality of our service, and create even more exciting programs. We look forward to welcoming you back again in the future. Sincerely, Kojito, Fan Club Relations Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
This is my second stay here. The staff is friendly and very helpful. The room amenities are good, and the breakfast menu is varied. However, in my room 1559, the AC made a rather frightening rumbling noise when turned on.
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Accommodation's Reply
11 Jul 2026
Thank you to all Harris's fans. Thank you for staying at Harris Hotel Kubeng Surabaya again. We are delighted to welcome you a second time. However, we apologize if you encountered any technical issues. We will investigate and resolve them, and in the future, we will improve our maintenance to prevent such incidents from happening to you or other guests. We are pleased to offer you satisfactory facilities and a delicious breakfast. We hope to welcome you back again for the third time and beyond. Please always choose us as your home in Surabaya. Sincerely, Kokito, Customer Relations Manager
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W***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Thank God, I've checked in to this hotel twice. It's in the city center, close to Gubeng Station.
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Accommodation's Reply
06 Jul 2026
Thank you to all Harris's fans! Thank you for staying at Harris Hotel Kubeng Surabaya again and for taking the time to write such a wonderful review. We are delighted to welcome you back and hope to see you again soon. We hope to continue to be your preferred accommodation in Surabaya. Sincerely, Kokito, Customer Relations Manager
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D***a
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Transit
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9.4
/10
Reviewed 1 week(s) ago
Suitable for families, but if you're bringing a lot of luggage, you might want to consider something other than a smart room. The shower in my room had a slow, shallow flow, but so far it's been comfortable.
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Accommodation's Reply
08 Jul 2026
Thank you to all of Harris's fans! Thank you for your feedback and excellent ratings. We are happy to have served you and hope you had a memorable experience with us. We apologize for any technical issues that occurred, particularly regarding the water leak in the restroom. We will address this and conduct an assessment to prevent such incidents from happening again. We hope to welcome you back to City of Heroes for an even more enjoyable experience in the future. Sincerely, Kokito, Fan Club Relations Manager
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H***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 1 week(s) ago
For a hotel of that price, it fell short of expectations. Long waits for borrowed cutlery were needed, the room wasn't soundproof, the space was cramped, and the bed wasn't the size originally advertised.
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Accommodation's Reply
11 Jul 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. However, we apologize for any inconvenience you may have experienced. Your valuable feedback is very important to us so that we can evaluate and improve. We sincerely hope to have the opportunity to welcome you back again in the future so that we can provide you with an even better stay experience. Sincerely, Kokito, Customer Relations Manager
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A***s
icon-Business
Business
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6.8
/10
Reviewed 1 week(s) ago
Just one suggestion: if possible, replace the towels with new ones, because the two towels provided are already a bit smelly and dull.
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Accommodation's Reply
07 Jul 2026
Thank you to all Harris Hotel fans. Thank you for staying at Harris Hotel & Conventions, Kubeng, Surabaya, and thank you for taking the time to share your valuable feedback with us. We hope that our service and room amenities made your stay more enjoyable. However, we apologize for any inconvenience caused. We will keep you informed and will inspect and improve our linens and towels in the future. Your feedback is invaluable for our improvement. We hope to welcome you back in the future and provide you with an even better stay. Sincerely, Kokito, Customer Relations Manager
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E***S
icon-Business
Business
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9.0
/10
Reviewed 2 week(s) ago
Overall it's all good, but only one thing is not good. The bathroom smells like a toilet. I wish for the future it will be better for cleaning the bathroom.
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Accommodation's Reply
08 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya, and taking your time to write a great review about us. However we apologize for the inconvenience happened during your stay. Your feedback is important for us to improve, this will be taken care seriously by our Team, in order to provide better staying experience in the future. We wish you a safe and pleasant journey to your next destination. We look forward to welcome you back for another opportunity. HARRISly Yours, Cogito Fans Relations Manager
Linda T.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and very helpful.
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Accommodation's Reply
04 Jul 2026
Thank you, Linda. Thank you for your review and positive rating. We, the Harris Kubeng Surabaya family, are delighted to have served you and hope your visit was even more meaningful. We look forward to welcoming you again soon. Sincerely, Kokito, Customer Relations Manager.
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Nice hotel, walkable from famous university.
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Accommodation's Reply
04 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write positive review about us. We look forward to welcome you back soon. HARRISly Yours, Cogito Fans Relations Manager
p***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
All staff are very responsive 🫶🏻
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Accommodation's Reply
06 Jul 2026
Thank you to all Harris fans! Thank you for your excellent reviews and ratings. All of us at Harris Gubeng are delighted to have served you and hope that your visit to Bandar Wiera was even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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Asep J.
icon-Leisure
Leisure
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10.0
/10
Reviewed 2 week(s) ago
Very good and special.. 👍
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Accommodation's Reply
01 Jul 2026
Thank you, Mr. Asep. Thank you for your excellent review and rating. We were delighted to serve you and hope that we were able to make your visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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H***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room was great and you won't be disappointed. Hurry up and visit SBY and stay at the Harris Hotel; you'll definitely be satisfied.
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Accommodation's Reply
04 Jul 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience. Your reviews are an encouragement to us. We hope to welcome you back again. Sincerely, Kokito, Customer Relations Manager
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I***i
icon-Staycation
Staycation
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8.5
/10
Reviewed 2 week(s) ago
The location is strategic, the place is comfortable & clean.
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Accommodation's Reply
03 Jul 2026
Thank you, Harris's fans! Thank you for your positive ratings and reviews. We were happy to serve you and hope we were able to make your visit to the City of Heroes even more enjoyable. We hope to welcome you back again soon. Sincerely, Kojito, Fan Club Relations Manager
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Clean place, friendly staff. For a full breakfast, I was very satisfied staying at Harris Gubeng.
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Accommodation's Reply
01 Jul 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and thank you for writing such excellent reviews and ratings. We were delighted to serve you and hope to welcome you back to the City of Heroes again. Sincerely, Kokito, Fan Club Relations Manager
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
7.4
/10
Reviewed 2 week(s) ago
For those with children, it's best not to choose this type because it's not very spacious. When I showered, water flooded everywhere, so I had to mop and ask for another mat. Because the bathroom's floor is higher than the bedroom floor, every time someone showered, water flowed out the door. Breakfast was varied. It's a shame it was actually comfortable and quiet, but the water leaking out made me choose not to extend my stay. Maybe next time I come here again and choose a bigger room. 🙂
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3 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Harris fans, Thank you for choosing us as your accommodation during your trip to Surabaya. However, we apologize for the inconvenience you experienced. While we agreed and recommended you try our Premium room (28-29 square meters with modern interiors, which we recently renovated), the issue you experienced is the responsibility of our engineering team. We will repair the gap in the bathroom door that you mentioned to prevent this from happening again to you and other guests in the future. Thank you for informing us of this. Your compliments regarding the comfort and delicious breakfast we served are a great encouragement for us to continue improving. We hope to welcome you back again in the future and provide you with an even better stay. Sincerely, Cogito, Customer Relations Manager
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Number of reviews per page
20
40