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Majestic Hotel Palembang

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Overall Ratings & Reviews Majestic Hotel Palembang

Traveloka (379)

7.6

Pleasant

From 379 reviews

Provided by travelers on

Cleanliness

7.3

Room Comfort

7.4

Meal

7.4

Location

8.0

Service and Facilites

7.6

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Distance to City Center (1)

Surroundings (1)

Accessibility (1)

Family Friendly (1)

Staff Friendliness (1)

Wifi (1)

Activity Option (1)

Check-in/out Time (1)

Ambiance (1)

Room Space (1)

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Traveler Reviews Majestic Hotel Palembang

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Customer reviews

d***y

Staycation

10.0

/10

Reviewed 35 week(s) ago

The room is spacious but not very clean and the AC is also hot, maybe because there are rarely people coming.

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Wahyu D. K.

5.8

/10

Reviewed 133 week(s) ago

The AC in the room is so hot, not cold at all.

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Accommodation's Reply

29 May 2023

Dear guest, Warm greetings from Hotel Majestic Palembang! Thank you very much for your review. We always try our best to maintain our services & facilities to meet your expectations and satisfaction. We apologize for your inconvenience during your stay regarding the facilities in the room, we will convey this to the relevant department. We thank you for your honest review and we hope to serve you with even better service on your next visit. We always look forward to welcoming you back to Hotel Majestic Palembang. Sincerely, Hotel Majestic Palembang Management.

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Donnie M.

8.5

/10

Reviewed 145 week(s) ago

The service is pretty good, and the rooms need to be improved again. The bed is old.

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Accommodation's Reply

08 Mar 2023

Warm greetings from Hotel Majestic Palembang, Thank you for sharing your experience with us. The assessment you provide is very valuable to us. We are really happy to hear suggestions and good feedback regarding your satisfaction while staying at our hotel. We hope to serve you with even better service on your next visit. We always look forward to welcoming you back to Hotel Majestic Palembang. Sincerely, Majestic Palembang Hotel Management.

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Unggul P.

9.1

/10

Reviewed 152 week(s) ago

Cheap. Warm showers. cold AC.

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Marisa A.

5.1

/10

Reviewed 184 week(s) ago

Awful experiences. Found used tissue with gooey & sticky matters on it. Broken toilet door. Broken water heater. Dirty rooms. Turning off water without informing guests.

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Try w. n. a.

8.8

/10

Reviewed 186 week(s) ago

The hotel is good enough to spend the night in the middle of Palembang city.

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1 people find it helpful

Accommodation's Reply

19 May 2022

Warm greetings from Hotel Majestic Palembang, Thank you for sharing your experience with us. Your rating is very valuable to us. We are really happy to hear good feedback about your satisfaction during your stay at our hotel. We look forward to welcoming and serving you again for your next visit. We always look forward to welcoming you back at Hotel Majestic Palembang Best regards, Palembang Majestic Hotel Management

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Muhammad R. O.

8.1

/10

Reviewed 187 week(s) ago

The rooms are good but there is no elevator and the bathroom keeps beeping.

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Accommodation's Reply

19 May 2022

Warm greetings from Hotel Majestic Palembang, Thank you for sharing your experience with us. Your rating is very valuable to us. We are really happy to hear good feedback about your satisfaction during your stay at our hotel. We apologize for what happened in your room and we have informed the relevant department for further action. We hope to serve you with better service on your next visit. We always look forward to welcoming you back at Hotel Majestic Palembang Best regards, Palembang Majestic Hotel Management

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MOHAN A. W.

8.4

/10

Reviewed 192 week(s) ago

Quite satisfied even though when I entered the room it smelled a bit of dust because of the dust.

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1 people find it helpful

Herman

6.5

/10

Reviewed 196 week(s) ago

The service is unsatisfactory if the towels are not delivered if they are not asked, the bath soap is not given, the sink and shower are broken, the mattress is noisy.

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2 people find it helpful

Alfian R.

8.5

/10

Reviewed 199 week(s) ago

Comfortable but the service is a little lacking because 1 broken light is not replaced until checkout The vehicle is safe 👍🏽 gud lah.

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1 people find it helpful

Accommodation's Reply

01 Mar 2022

Warm greetings from Hotel Majestic Palembang, Thank you for sharing your experience with us. Your rating is very valuable to us. We are really happy to hear good feedback about your satisfaction during your stay at our hotel. As for we apologize for what happened in your room. We hope to serve you with better service on your next visit. We always look forward to welcoming you back at Majestic Hotel Palembang Best regards, Palembang Majestic Hotel Management

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Eka P. P.

6.3

/10

Reviewed 201 week(s) ago

The hot water is broken, there is only cold water.

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1 people find it helpful

Accommodation's Reply

15 Feb 2022

Dear Mrs. Grace, Warm greetings from Hotel Majestic Palembang! Thank you very much for your review. We always try our best to maintain our services & facilities to meet your expectations and satisfaction. We apologize for your inconvenience during your stay regarding the water heater in the room that does not light up, please contact our staff if there are problems in the room. We thank you for your honest review and we hope to serve you with even better service on your next visit. Of course we will make sure the level of cleanliness and facilities in the room. We always look forward to welcoming you back at Hotel Majestic Palembang Best regards, Palembang Majestic Hotel Management

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Faiz I. A.

8.5

/10

Reviewed 201 week(s) ago

Mntp, in the city of Palembang, martabak is solid.

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Accommodation's Reply

30 Jan 2022

Warm greetings from Hotel Majestic Palembang, Thank you for sharing your experience with us. Your rating is very valuable to us. We are really happy to hear good feedback about your satisfaction during your stay at our hotel. Besides Martabak Har, there are still many Palembang dishes that you must try We hope to serve you with better service on your next visit. We always look forward to welcoming you back at Hotel Majestic Palembang Best regards, Palembang Majestic Hotel Management

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Anggun E. A.

6.5

/10

Reviewed 204 week(s) ago

Everything is ok but please improve the cleanliness again. Please make sure before the customer enters the room it has been cleaned. For example, the floor is broomed and mopped first. Because it's a bit dusty. Thank you.

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3 people find it helpful

Accommodation's Reply

21 Jan 2022

Dear Mrs. Grace, Warm greetings from Hotel Majestic Palembang! Thank you very much for your review. We always try our best to maintain our services & facilities to meet your expectations and satisfaction. We apologize for your inconvenience during your stay regarding the cleanliness of the room area. The relevant department will investigate this matter. We thank you for your honest review and we hope to serve you with even better service on your next visit. Of course we will make sure the level of cleanliness and facilities in the room. We always look forward to welcoming you back at Majestic Hotel Palembang Best regards, Palembang Majestic Hotel Management

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Tania Tania

8.5

/10

Reviewed 205 week(s) ago

Comfortable rooms, good friendly employees serving wholeheartedly, very recommended.

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1 people find it helpful

Accommodation's Reply

21 Jan 2022

Warm greetings from Hotel Majestic Palembang, Thank you for sharing your experience with us. Your rating is very valuable to us. We are really happy to hear good feedback about your satisfaction during your stay at our hotel. I am sure your assessment can motivate us to continue to provide the best service for all hotel guests. We hope to serve you with better service on your next visit. We always look forward to welcoming you back at Hotel Majestic Palembang Best regards, Palembang Majestic Hotel Management

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Anak w.

8.2

/10

Reviewed 207 week(s) ago

Kamar tidak nyaman karena ac nya rusak suka mati sendiri di hidupin berapa kali tetep aja mati lagi kelang 10 menit, mana suara ac nya berisik banget. Tidak dan kelengkapan yang ada di foto/deskripsi tidak sesuai dengan yang ada di dalam kamar.

3 people find it helpful

Accommodation's Reply

22 Dec 2021

Dear Mr Great, Warm greetings from Hotel Majestic Palembang! Thank you very much for your review. We always try our best to maintain our services & facilities to meet your expectations and satisfaction. We apologize for your inconvenience during your stay regarding any damage to the facilities in your room. The relevant department will investigate this matter. We thank you for your honest review and we hope to serve you with even better service on your next visit. Of course we will make sure the level of cleanliness and facilities in the room. We always look forward to welcoming you back at Hotel Majestic Palembang Best regards, Palembang Majestic Hotel Management

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Maya Sari

5.6

/10

Reviewed 207 week(s) ago

The hotel room is dirty, there are no hotel slippers, even drinking water is not given if you don't ask for it, it's outrageous, plus the lights go out, I don't recommend it if it hasn't been repaired.

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2 people find it helpful

Rusdiah

9.4

/10

Reviewed 208 week(s) ago

Clean and comfortable, strategically economical.

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Accommodation's Reply

22 Dec 2021

Warm greetings from Hotel Majestic Palembang, Thank you for sharing your experience with us. Your rating is very valuable to us. We are really happy to hear good feedback about your satisfaction during your stay at our hotel. I am sure your assessment can motivate us to continue to provide the best service for all hotel guests. We hope to serve you with better service on your next visit. We always look forward to welcoming you back at Hotel Majestic Palembang Best regards, Palembang Majestic Hotel Management

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Anggi a.

8.5

/10

Reviewed 208 week(s) ago

The room is clean and comfortable, perfect for holidays.

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Accommodation's Reply

22 Dec 2021

Warm greetings from Hotel Majestic Palembang, Thank you for sharing your experience with us. Your rating is very valuable to us. We are really happy to hear good feedback about your satisfaction during your stay at our hotel. I am sure your assessment can motivate us to continue to provide the best service for all hotel guests. We hope to serve you with better service on your next visit. We always look forward to welcoming you back at Majesti Hotel Palembang Best regards, Palembang Majestic Hotel Management

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Daniel A. A.

8.5

/10

Reviewed 211 week(s) ago

Comfortable, quiet and good service.

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Accommodation's Reply

13 Dec 2021

Warm greetings from Hotel Majestic Palembang, Thank you for sharing your experience with us. Your rating is very valuable to us. We are really happy to hear good feedback about your satisfaction during your stay at our hotel. I am sure your assessment can motivate us to continue to provide the best service for all hotel guests. We hope to serve you with better service on your next visit. We always look forward to welcoming you back at Majesti Hotel Palembang Best regards, Palembang Majestic Hotel Management

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Dea S.

8.5

/10

Reviewed 211 week(s) ago

There are many breakfast places around the hotel, the check-in process is also easy even though it's only 2 in the morning to check in, the staff is also friendly. It's also not bad if you bring a lot of stuff because there are only stairs. The rest is ok.

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1 people find it helpful

Accommodation's Reply

13 Dec 2021

Warm greetings from Hotel Majestic Palembang, Thank you for sharing your experience with us. Your rating is very valuable to us. We are really happy to hear good feedback about your satisfaction during your stay at our hotel. I am sure your assessment can motivate us to continue to provide the best service for all hotel guests. We hope to serve you with better service on your next visit. We always look forward to welcoming you back at Majesti Hotel Palembang Best regards, Palembang Majestic Hotel Management

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