Riverstone Hotel & Cottage

Explore Riverstone Hotel & Cottage
8.7
Very Good
From 2,948 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.3

Location

9.0

Service and Facilites

8.7

People often mention about Riverstone Hotel & Cottage
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Distance to City Center (38)
Ambiance (37)
Staff Friendliness (36)
Accessibility (35)
Bedroom (35)
Family Friendly (33)
Hotel Area (33)
Bathroom (31)
Surroundings (30)
Wifi (28)
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Traveler Reviews Riverstone Hotel & Cottage

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Great, clean room. The bathroom is also spacious. I had trouble getting the water to heat up. I called the staff and they quickly fixed it. If you needed help, they responded immediately. No waiting. The service was excellent.
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Resa N.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel is comfortable and the hotel staff is friendly.
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K***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
Stayed for 2 days. Comfortable, friendly staff. Recommended.
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kartikasari
icon-Business
Business
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9.7
/10
Reviewed 6 week(s) ago
Okay, thank you. Fun, recommended, really like it.
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A***a
icon-Leisure
Leisure
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8.8
/10
Reviewed 8 week(s) ago
Friendly staff, location close to all tourist attractions.
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Johanes A.
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Leisure
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8.5
/10
Reviewed 9 week(s) ago
Okay, just standard. It's enough for sleeping.
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Juwita d.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff were very kind, as my room wasn't cool enough, and they upgraded me to a cottage at no extra charge. Clean, fragrant, and friendly. I really enjoyed my stay here and would definitely stay again.
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2 people find it helpful
D***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, the place is nice.
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1 people find it helpful
T***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
Strategic location, comfortable, and clean. The staff is also friendly. There was an issue with the water not heating up, but the staff immediately resolved it. I definitely recommend staying here again ☺️
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1 people find it helpful
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.9
/10
Reviewed 15 week(s) ago
The mattress still had stains, the AC kept turning on and off, so we moved rooms, the TV only had 4 channels.
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D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
In the morning, there were cockroaches in the bathroom.
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Accommodation's Reply
07 May 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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H***d
icon-Staycation
Staycation
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8.5
/10
Reviewed 19 week(s) ago
The staff is friendly, take the cottage type, the food doesn't have much variety, but the taste is worth it.
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Accommodation's Reply
28 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
I've stayed here twice. I've tried both the hotel and cottage versions, and both are equally comfortable. The security, front office staff, and restaurant staff are all excellent.
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Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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Vina P. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 22 week(s) ago
I booked a cottage room, got cat eye 1. The car park is not next to the room / parked in front of someone else's room because the parking area is limited. Check in in the afternoon after a long trip, open the room, the AC leaked, the floor was wet, waiting for the technician to fix it. The hot water turned off in the afternoon even though I waited a long time for it to turn on, but in the morning the hot water didn't turn on at all. If I choose the faucet, cold water comes out from the shower full force, but if I choose the hot water faucet, the water comes out very little. The room is clean, the others are okay, the security guard is very helpful, but it's a shame about the hot water, because in Batu the water is very cold. I brought a baby too. I was forced to bathe with hot water from an electric kettle.
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2 people find it helpful
Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel staff was very friendly and smiling, and the place was clean, nice, and comfortable. The AC worked, the shower worked, and the TV worked. It was a very comfortable stay. Thank you for the service. Very satisfying :)
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Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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I***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
All the staff are very friendly, the service is also very good and satisfying. The hotel is clean and very comfortable for a family stay⭐️⭐️⭐️⭐️
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1 people find it helpful
Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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Nuke E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
The place is comfortable, it feels like sleeping at home instead of in a hotel room which is usually lined up with boxes 🤭. The environment is also beautiful and the menu is varied, you can eat as much as you like.
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Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 23 week(s) ago
Food to be improved and water in the room to be checked so that water can be used smoothly.
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Sintardja T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.1
/10
Reviewed 23 week(s) ago
Supposedly, an office boy or security guard should be on standby. I tried to stay overnight, first arrived on March 17, 2026, during the day in Batu, it was raining quite heavily. After checking in without any OB to direct, it was still raining again to the room half soaked... Luckily when I was in the restaurant, a chef saw me. He asked, "Hey sir.. there is no security guard to help (with an umbrella). Luckily, the chef was quick to take an umbrella and approach me.. it shouldn't be his job... he helped me carry my bag and held an umbrella for me... it was raining... Thanks, chef.. that's not your job.. but you are quick... Customer service was indifferent, there was no security guard at the post, maybe it was raining...
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Accommodation's Reply
25 Mar 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
I chose the cottage. It's nicer if you want to relax and chat, you can sit on the terrace. The staff is also friendly. The food is also very varied. It's perfect for bringing the family; they'll definitely feel at home. Oh, and it's very close to the Museum Angkut, Bukit Bintang, and Jatim Park.
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Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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Number of reviews per page
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40