Riverstone Hotel & Cottage

Explore Riverstone Hotel & Cottage
8.7
Very Good
From 2,921 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.3

Location

9.0

Service and Facilites

8.7

People often mention about Riverstone Hotel & Cottage
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Distance to City Center (37)
Ambiance (35)
Staff Friendliness (34)
Accessibility (33)
Bedroom (33)
Family Friendly (30)
Bathroom (30)
Hotel Area (30)
Surroundings (28)
Wifi (26)
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Traveler Reviews Riverstone Hotel & Cottage

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40
Customer reviews
D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
In the morning, there were cockroaches in the bathroom.
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Accommodation's Reply
07 May 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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H***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff is friendly, take the cottage type, the food doesn't have much variety, but the taste is worth it.
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Accommodation's Reply
28 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I've stayed here twice. I've tried both the hotel and cottage versions, and both are equally comfortable. The security, front office staff, and restaurant staff are all excellent.
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Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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Vina P. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 5 week(s) ago
I booked a cottage room, got cat eye 1. The car park is not next to the room / parked in front of someone else's room because the parking area is limited. Check in in the afternoon after a long trip, open the room, the AC leaked, the floor was wet, waiting for the technician to fix it. The hot water turned off in the afternoon even though I waited a long time for it to turn on, but in the morning the hot water didn't turn on at all. If I choose the faucet, cold water comes out from the shower full force, but if I choose the hot water faucet, the water comes out very little. The room is clean, the others are okay, the security guard is very helpful, but it's a shame about the hot water, because in Batu the water is very cold. I brought a baby too. I was forced to bathe with hot water from an electric kettle.
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1 people find it helpful
Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff was very friendly and smiling, and the place was clean, nice, and comfortable. The AC worked, the shower worked, and the TV worked. It was a very comfortable stay. Thank you for the service. Very satisfying :)
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Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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I***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
All the staff are very friendly, the service is also very good and satisfying. The hotel is clean and very comfortable for a family stay⭐️⭐️⭐️⭐️
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Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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Nuke E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The place is comfortable, it feels like sleeping at home instead of in a hotel room which is usually lined up with boxes 🤭. The environment is also beautiful and the menu is varied, you can eat as much as you like.
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Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 6 week(s) ago
Food to be improved and water in the room to be checked so that water can be used smoothly.
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Sintardja T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.1
/10
Reviewed 6 week(s) ago
Supposedly, an office boy or security guard should be on standby. I tried to stay overnight, first arrived on March 17, 2026, during the day in Batu, it was raining quite heavily. After checking in without any OB to direct, it was still raining again to the room half soaked... Luckily when I was in the restaurant, a chef saw me. He asked, "Hey sir.. there is no security guard to help (with an umbrella). Luckily, the chef was quick to take an umbrella and approach me.. it shouldn't be his job... he helped me carry my bag and held an umbrella for me... it was raining... Thanks, chef.. that's not your job.. but you are quick... Customer service was indifferent, there was no security guard at the post, maybe it was raining...
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Accommodation's Reply
25 Mar 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
I chose the cottage. It's nicer if you want to relax and chat, you can sit on the terrace. The staff is also friendly. The food is also very varied. It's perfect for bringing the family; they'll definitely feel at home. Oh, and it's very close to the Museum Angkut, Bukit Bintang, and Jatim Park.
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Accommodation's Reply
16 Apr 2026
Dear Mr. Mohammed P., From River Rock Hotel & Motel, Thank you very much for your valuable feedback and rating. Your comments are extremely helpful in understanding the aspects of the hotel you enjoyed and those you believe could be improved. We will use your feedback to improve our services in the future. If you have any questions or concerns, please contact us at +62-034. Thank you, and we hope to welcome you back to River Rock Hotel & Motel again. The Hotel Management Team
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Got a room near the exit, clean, complete toiletries, hot water flowing smoothly, cold AC. Strategic location.
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1 people find it helpful
Accommodation's Reply
23 Feb 2026
Response to River Stone Hotel & Lodge Dream: Dear Mohammad P, Thank you very much for your review and rating. Your valuable feedback has helped us understand the pros and cons of your experience. We will use it to improve our services in the future. If you have any questions, please feel free to contact us at +62*034. Thank you. We look forward to welcoming you back to River Stone Hotel & Lodge. Sincerely, Hotel Management Team
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A***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Fast check-in and check-out, friendly staff, easy to reach location, sufficient car parking, hot water flowing continuously, clean rooms, rooms cleaned daily
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1 people find it helpful
Accommodation's Reply
10 Feb 2026
Dear Mr. Mohammed P., Thank you very much for your valuable review and rating. Your feedback helps us understand your satisfaction and areas for improvement. Your rating will greatly contribute to improving our services in the future. If you have any questions, please contact us at +62*034. Thank you. We hope to welcome you back again soon. The hotel management team looks forward to serving you again.
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Mohammad P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Nice and recommended place for trip and vacation
1 people find it helpful
Accommodation's Reply
21 Jan 2026
Dear Mr. Mohammed P., Thank you very much for your valuable review and rating. Your feedback helps us understand your satisfaction and areas for improvement. Your rating will greatly contribute to improving our services in the future. If you have any questions, please contact us at +62*034. Thank you. We hope to welcome you back again soon. The hotel management team looks forward to serving you again.
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Y***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
Comfortable room, cool AC, fast and smooth wifi, cool hotel atmosphere, quiet even though it is on the side of the main road, many food sellers around the hotel, all helpful staff, especially the security guard on duty when arranging car parking inside and those at the post who are quick to help crossing, very respect for all of you., hopefully the cleanliness around the room will be improved so that it will be more comfortable.. hopefully I can staycation here again
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Mr./Ms. Dwi Y from Riverstone Hotel & Lodge, Thank you very much for your review and rating. We appreciate your valuable feedback (both positive and negative) and will use it to improve our services in the future. If you have any questions, please contact us at +62*034. Thank you. We hope to welcome you back again soon. The hotel management team looks forward to serving you again.
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dwi y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
The location is near the main road, so it's not too far if you want to go to Jatim Park 1 or 2. There is a swimming pool facility that is integrated with the hotel container next to it, so you have to walk 50m from the hotel first. The staff is friendly.
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2 people find it helpful
Accommodation's Reply
14 Jan 2026
Dear Mr./Ms. Dwi Y from Riverstone Hotel & Lodge, Thank you very much for your review and rating. We appreciate your valuable feedback (both positive and negative) and will use it to improve our services in the future. If you have any questions, please contact us at +62*034. Thank you. We hope to welcome you back again soon. The hotel management team looks forward to serving you again.
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i***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 17 week(s) ago
Stay in a cottage, have a basic breakfast, and it's a bit of a hassle if it rains. The room is pretty clean.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Dear Guests, From River Rock Hotel & Motel, Thank you very much for your valuable review and rating. We greatly appreciate all your feedback, both positive and negative. Your valuable comments will be invaluable in improving our services in the future. If you have any questions, please contact us at +62*034. Thank you. We hope to welcome you back again. The hotel management team looks forward to serving you again.
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Luluk W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The rooms are spacious, clean, comfortable, and close to the city center.
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Accommodation's Reply
24 Dec 2025
Dear Valued Guest, Thank you so much for your valuable review and rating. Your feedback helps us improve our services and identify areas for improvement. We will continue to strive to provide better service to you and other guests. If you have any questions, please contact us at +62*********034. Thank you! We look forward to welcoming you back again. The hotel management team hopes to serve you again.
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Rojal W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 24 week(s) ago
Okay, I recommend staying here in Batu.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Greetings from Riverstone Hotel & Motel. Dear guest, thank you very much for your valuable review and rating. We appreciate your feedback on your satisfaction and areas for improvement. Your feedback will help us improve our services and strive to provide you and many other guests with a better stay. If you have any questions, please call us at +62*034. We sincerely appreciate your continued patronage and look forward to welcoming you again. Your hotel management team
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r***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
It was a great stay with the family
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2 people find it helpful
Accommodation's Reply
19 Nov 2025
Greetings from Riverstone Hotel & Motel. Thank you very much for your valuable review and rating. We appreciate your comments and suggestions. We will use your feedback to improve our service to you and other guests. If you have any questions, please feel free to contact us at +62*********034. We sincerely thank you for your continued support. We look forward to welcoming you back again. The hotel's management team looks forward to welcoming you back again.
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The hotel staff is friendly and responsive, clean, all facilities are functioning well, the food is delicious, the location is strategic.
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2 people find it helpful
Accommodation's Reply
12 Nov 2025
Greetings from Riverstone Hotel & Motel. Thank you very much for your valuable review and rating. We appreciate your comments and suggestions. We will use your feedback to improve our service to you and other guests. If you have any questions, please feel free to contact us at +62*********034. We sincerely thank you for your continued support. We look forward to welcoming you back again. The hotel's management team looks forward to welcoming you back again.
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Number of reviews per page
20
40