The hotel's strategic location is close to culinary spots in the Malang area, and the hotel service is also satisfactory.

The hotel is located in the city center, access to culinary tourist attractions is quite close.

Initially, many people reported horror stories about this hotel. Overall, it was great, and I enjoyed my three-night stay with my wife without any issues. The great thing about it being in the city center is that check-in can be expedited by an hour, as the Jayabaya train arrives around 12 noon.

The receptionist was extremely unfriendly, indifferent, and dismissive of customers. And please improve the breakfast and add more to the menu so we can have something to be proud of. At least if the hotel is quiet, there can still be something to be proud of with breakfast.

I was very disappointed with this hotel. The room was filthy, and the mattress was so infested with bedbugs that my child developed an allergic reaction and developed itchy hives. There were also large cockroaches. I requested a non-smoking room, but was given a smoking room. I requested a room on the upper floor, but was given a room on the lower basement floor.

The hotel vibes like a royal elegance, castle-like. However, there is no swimming pool. During my stay, the room was a bit less clean. The AC also made a creaking sound, maybe it needed to be cleaned or something. For Wi-Fi, I don't know if there is or not, because in the manual book or notes there is no password or Wi-Fi name. There is a hairdryer too. Mineral water is not provided in the room, there is only a gallon of water in the dispenser in front of the room, whether for guests who are staying or for the hotel staff. There is a refrigerator. The garden next to the room is also a bit less aesthetically pleasing, maybe it needs a little improvement, and cleanliness can be paid more attention. So far, all the shortcomings are still acceptable. For those who want to feel like staying with a royal experience, this is very suitable, guaranteed to be amazed by the hotel building, the hotel concept, very elegant, the combination of classic colors fits perfectly with the theme, especially the selection of furniture, the best.

Needs upgrading, slow internet network, old TV, poor cleanliness.

The hotel staff is friendly, cleanliness is maintained, the hotel has a unique shape and is close to the city center.

The receptionist was quick and friendly, very helpful with rescheduling, extending stays, and moving rooms. The room service staff was also polite and friendly. The room's cleanliness could have been improved; the carpet was dirty and a little damp. There was no bottled water provided in the room during my several-day stay.

So it's like a guesthouse, with no bottled water. Instead, you're told to get water from the gallon jug in front of your room. This is a three-star hotel, isn't it?

The hotel staff is friendly and I often stay here with my husband and children.

Professional staff, clean and tidy rooms.

Satisfying. It feels luxurious, classic, and clean.

The hotel price is okay and the service is great 👍

For that price, it's totally worth it. The facilities are complete, including a bathtub. The service is very friendly, just like a five-star hotel. As for whether the hotel is scary, it depends on the individual. As long as you don't bother them, they won't bother you either. Hehe...

A classic hotel that is comfortable for a staycation or for events in the city, and the hall is also suitable for wedding events.

Friendly staff and quiet hotel, suitable for families.

The hotel staff is friendly, the hotel is clean.

Very comfortable and spacious room size, pleasant atmosphere.

Maybe because it's an old hotel, some parts are peeling and need rejuvenation, but so far it's been pleasant.